Managing your services

As of January 21, 2018, only certain customers on an account will have the authority to make changes to the account, such as making purchases (e.g. data top-ups, Easy Roam®, add-ons) and/or unpausing data.  More than one customer on the account can have authority. For customers without authority, they will need to speak to someone on th...

Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help you solve the problem. Your phone connects to the internet in two different ways: network data (4G LTE) and Wi-Fi. Before you head to a Koodo store or call us for help, here are some possible quick fixes if your phone’s data or Wi-F...

As of February 3, 2012, Call Display+ and Voicemail are included in all Canada-wide plans.  Forgot your Voicemail password? Reset it in Self Serve. Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You'll hear an automated welcome message. You'll then be asked to create a password, a...

You’ll be glad to know that Koodo runs on Canada’s coast-to-coast 4G network covering 99% of Canada's population. So your coverage will stretch from east to west and north to south. And of course, you can always roam south of the border. Now that’s flexibility! It’s easy to find out if your phone is compatible with th...