Shared or Family Plans at Koodo
Koodo doesn't offer shared plans or family plans, where data, minutes, or texts are pooled or shared across multiple lines on the same account. How...
Koodo doesn't offer shared plans or family plans, where data, minutes, or texts are pooled or shared across multiple lines on the same account. How our plans work One plan, one person. Each Koodo plan comes with its own data, minutes, and texts. Everything in your plan belongs to you - no sharing required. Plus,...
Things to know about cancelling your Koodo services
We understand that some things must come to an end. Before you unsubscribe, we have a friendly reminder that there are plenty of great offers...
We understand that some things must come to an end. Before you unsubscribe, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Go to the Change my plan section in Self Serve to that’s perfect for you. You can also schedule a callback with to discuss...
Call Forwarding
Call Forwarding can be added to your account for $5/month in . From the Self Serve drop down menu, select Mobile services On the Mobile...
Call Forwarding can be added to your account for $5/month in . From the Self Serve drop down menu, select Mobile services On the Mobile services page, select Manage add-ons On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection. Activating Call Forwarding...
Data usage alerts
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you...
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone. Starting February, 2018 (at the beginning...
Changing your mobility rate plan
Whether you're looking to get a new that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy!...
Whether you're looking to get a new that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you read...
Keeping track of your data usage
You can check your data usage in real time by logging in to your account. Select Usage from the Self Serve dropdown menu. Click...
You can check your data usage in real time by logging in to your account. Select Usage from the Self Serve dropdown menu. Click View details to access your data history for your current cycle, your previous cycle, and from the previous 2 months. Here’s a list of your phone’s features that use data....
Monitoring your data in Self Serve
Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Select Self Serve at the...
Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Select Self Serve at the top of the screen, and select Usage from the drop-down menu. A list of usage meters will show your airtime, data and messaging details. Select any of the coloured meters...
Permissions
Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving...
Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving or changing a rate plan Cancelling an account Modifying the settings on an account Activating a line on an account Transferring ownership of an account () Having the capability to...
Changing your add-ons
You can change your add-ons by logging in to Self Serve. Here's how to do it. Log in to your account. Select Self Serve at...
You can change your add-ons by logging in to Self Serve. Here's how to do it. Log in to your account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Select the Manage add-ons button. Select the add-on(s) you want, review your changes, and select Submit. Woohoo!...
Shock-Free® Data
Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off...
Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their account. What is Shock-Free® Data? Shock-Free® Data lets you be in control of your own data usage so you can avoid unexpected charges. That means you’ll never go...