Managing your services

Managing your services

Wireless Public Alerting Compatible Devices
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices will be te...
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices will be tested and certified by Koodo for emergency alerting compatibility by April 6, 2018 at the time of the launch of the Alert Ready service in Canada. If your device is on the list, you should also make sure to have the latest available sof...
Wi-Fi Calling
Wi-Fi calling lets you call and message (text and multimedia) over Wi-Fi when you have little or no network co...
Wi-Fi calling lets you call and message (text and multimedia) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network, it’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Call and text messages over Wi-Fi When Wi-Fi Call...
Data Usage Alerts
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reac...
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone. Starting February, 2018 (at the beginning of your new bill cycl...
Koodo Skill with Amazon Echo & Alexa
What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily; make calls, check yo...
What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily; make calls, check your account balance, check your data usage, get travel-ready, and add data to your account, all by using simple voice commands with Amazon Echo devices. Skill Features There are loads of handy things that you can do with Koodo Ski...
Permissions
Only certain customers on an account have the authority to make changes to the account. This includes: A...
Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving or changing a rate plan Cancelling an account Modifying the settings on an account Activating a line on an account Transferring ownership of an account Having the capabil...
Upgrading your phone
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? ...
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a plan and add it to your ...
I can’t connect to the internet
Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help y...
Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help you solve the problem. Your phone connects to the internet in two different ways: network data (4G LTE) and Wi-Fi. Before you head to a Koodo store or call us for help, here are some possible quick fixes if your phone’s data or Wi-F...
Not receiving text messages from iPhone users?
If you’ve recently switched from iPhone to Android, Windows or BlackBerry, you might not be receiving te...
If you’ve recently switched from iPhone to Android, Windows or BlackBerry, you might not be receiving texts from iPhone users. To fix this, you’ll have to disable iMessage on your old phone in order to receive text messages from iPhone users on your new phone. Learn how to disable iMessage on the Apple website. Find this answer ...
Voicemail
Call Display+ and Voicemail are included in all Canada-wide plans.  Forgot your Voicemail password? ...
Call Display+ and Voicemail are included in all Canada-wide plans.  Forgot your Voicemail password? Reset it in Self Serve. Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You'll hear an automated welcome message. You'll then be asked to create a password, and record your name...
Setting up data on your non-Koodo phone
If you’re having trouble with data on your non-Koodo phone, you might need to configure your network set...
If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not be exactly the same on your phone, but they should help you to get started. Setting up data on your iPhone Back up your iPhone (using iCloud or iTunes). Go to Settings > iCloud&...

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