We understand that some things must come to an end. Before you unsubscribe, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Go to the Change my plan section in Self Serve to that’s perfect for you. You can also schedule a callback with to discuss...

Call Forwarding can be added to your account for $5/month in . From the Self Serve drop down menu, select Mobile services On the Mobile services page, select Manage add-ons On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection. Activating Call Forwarding...

Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone. Starting February, 2018 (at the beginning...

Whether you're looking to get a new that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you read...

You can check your data usage in real time by logging in to your account. Select Usage from the Self Serve dropdown menu. Click View details to access your data history for your current cycle, your previous cycle, and from the previous 2 months. Here’s a list of your phone’s features that use data....

Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Select Self Serve at the top of the screen, and select Usage from the drop-down menu. A list of usage meters will show your airtime, data and messaging details. Select any of the coloured meters...

Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving or changing a rate plan Cancelling an account Modifying the settings on an account Activating a line on an account Transferring ownership of an account () Having the capability to...

You can change your add-ons by logging in to Self Serve. Here's how to do it. Log in to your account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Select the Manage add-ons button. Select the add-on(s) you want, review your changes, and select Submit. Woohoo!...

Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their account. What is Shock-Free® Data? Shock-Free® Data lets you be in control of your own data usage so you can avoid unexpected charges. That means you’ll never go...

What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer – no pun intended – to a traditional home phone, but better. It operates on Koodo’s awesome wireless network instead of using traditional copper lines, which means you get more...