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Charges explained
Charges on your first bill If you re surprised by the amount on your first monthly bill, it might help to look at it...
Charges on your first bill If you re surprised by the amount on your first monthly bill, it might help to look at it this way... Your bill includes pro-rated charges from your activation date to your billing date, plus the next full month in advance. This means that you ll see a partial charge for...
Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept. 1 - There are several ways you can pay your monthly bill online: If you pay with a Canadian credit...
Past due bill
Payment history and your credit score Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every...
Payment history and your credit score Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative impact to your credit score.  If it’s easier for you, set up pre-authorized payments so that you can avoid the hassle of any collection activity...
How to pay your bill
Paying your bill is a piece of cake with Self Serve. Use online or telephone banking Paying through your chequing account is simple and requires only a...
Paying your bill is a piece of cake with Self Serve. Use online or telephone banking Paying through your chequing account is simple and requires only a one-time set-up. It helps you save time (you’ll be able to pay your bill quickly without having to worry about whether or not you have your card in hand), and...
Understanding your Koodo bill credits
In your current bill, when you get a one-time bill credit or a credit that recurs on a temporary basis, it includes the applicable taxes...
In your current bill, when you get a one-time bill credit or a credit that recurs on a temporary basis, it includes the applicable taxes charged in your province. This means it’s displayed on your bill as the “including tax” value. In your future bill, tax-included credits applied on and after February 27, 2020, will be...
E-Bill
Why is Koodo E-Bill only? It s a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve....
Why is Koodo E-Bill only? It s a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We ll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store...
The Tab Bonus (formerly ‘Phone Credit’)
Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for...
Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for you to get the phone you really want on the terms that are right for you. The difference between the Tab and the Tab Bonus is that you pay a Tab...
Returning or exchanging your Koodo phone
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The...
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The Tab charge will be removed and the amount you had paid for your phone upfront will be given back to you. Any other charges will be the responsibility of the...
The Tab and your monthly bill
Prior to July 5, information about your Tab, such as the opening balance, closing balance, and other transactions like adjustments and repayments were shown on...
Prior to July 5, information about your Tab, such as the opening balance, closing balance, and other transactions like adjustments and repayments were shown on your monthly bill, which you can download in Self Serve. Now, all that helpful information about your Tab and Tab Bonus can be viewed more easily by logging into your...
Changes to positive Tab
Starting with your May 2020 bill, any positive Tab amount you earned before August 2017 will be converted into a Koodo upgrade offer that can...
Starting with your May 2020 bill, any positive Tab amount you earned before August 2017 will be converted into a Koodo upgrade offer that can be put toward buying a new phone at any Koodo location – just like how you would’ve used positive Tab in the past. Where will I see the offer? When you...

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