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Returning or exchanging your Koodo phone
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The...
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The Tab charge will be removed and the amount you had paid for your phone upfront will be given back to you. Any other charges will be the responsibility of the...
The Tab and your monthly bill
Information about your Tab is shown on your monthly bill. You can easily view current and past bills by logging into Self Serve. Each month,...
Information about your Tab is shown on your monthly bill. You can easily view current and past bills by logging into Self Serve. Each month, you’ll see: Your Tab charge (the amount you’ve contributed toward your Tab balance this month) You might also see: Your Tab adjustment (this appears if there was an adjustment applied to your...
Charges explained
Charges on your first bill Don t be surprised by the amount on your first monthly bill. Your bill includes pro-rated charges from your activation...
Charges on your first bill Don t be surprised by the amount on your first monthly bill. Your bill includes pro-rated charges from your activation date to your billing date, plus the next full month in advance. This means that you ll see a partial charge for your plan and add-ons for the days prior to...
Changes to positive Tab
After you receive your July bill, you’ll see the following changes to your positive Tab: Any positive Tab amount you’ve already earned will be converted into...
After you receive your July bill, you’ll see the following changes to your positive Tab: Any positive Tab amount you’ve already earned will be converted into a personalized Koodo upgrade offer that can be used toward buying a new phone at any Koodo location – just like how you would’ve used positive Tab in the past....
How to pay your bill
Paying your bill is a piece of cake with Self Serve. Sign up for pre-authorized payments in Self Serve Recommended. Pay bills automatically through your credit card...
Paying your bill is a piece of cake with Self Serve. Sign up for pre-authorized payments in Self Serve Recommended. Pay bills automatically through your credit card or chequing account to avoid potential late payment charges. OR Make a one-time payment through Self Serve Click on View My Bill. Have your credit card or Visa Debit card ready to...
Making changes to your plan
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from...
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from previous bills. You can avoid partial charges by making changes on your bill start date. Don’t know your bill start date? If not, head to Self Serve to find out. When you...
Past due bill
Payment history and your credit score Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every...
Payment history and your credit score Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative impact to your credit score.  If it’s easier for you, set up pre-authorized payments so that you can avoid the hassle of any collection activity...
Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept. 1 - There are several ways you can pay your monthly bill online: If you pay with a Canadian credit...
E-Bill
Why is Koodo E-Bill only? It s a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve....
Why is Koodo E-Bill only? It s a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We ll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store...
Everything you need to know about the Phone Credit
This is the first time I’m hearing the term Phone Credit. What is it? Wasn’t it called ‘Activation Bonus’ or ‘Activation Credit’ before? It was formerly...
This is the first time I’m hearing the term Phone Credit. What is it? Wasn’t it called ‘Activation Bonus’ or ‘Activation Credit’ before? It was formerly referred to as Activation Bonus or Activation Credit, and we recently changed its name. It still means the same thing, but only with a new name which is “Phone Credit.” Phone...

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