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The Tab and your monthly bill
Information about your Tab is shown on your monthly bill. You can easily view current and past bills by logging into Self Serve. Each month,...
Information about your Tab is shown on your monthly bill. You can easily view current and past bills by logging into Self Serve. Each month, you’ll see: Your Tab charge (the amount you’ve contributed toward your Tab balance this month) You might also see: Your Tab adjustment (this appears if there was an adjustment applied to your Tab or...
Returning or exchanging your Koodo phone
If you aren’t happy with your Koodo phone, you can return or exchange it within 15 days for a full refund and Tab reversal. You'll...
If you aren’t happy with your Koodo phone, you can return or exchange it within 15 days for a full refund and Tab reversal. You'll get whatever you paid for your phone back, no questions asked. Any other charges, however, will be your responsibility. The phone must be returned in likenew condition with all included accessories and proof of purchase. If your...
Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept. 1 There are several ways you can pay your monthly bill online: If you pay with a Canadian credit card, Visa Debit, or...
Charges explained
Charges on your first bill Don't be surprised by the amount on your first monthly bill. Your bill includes prorated charges from your activation date...
Charges on your first bill Don't be surprised by the amount on your first monthly bill. Your bill includes prorated charges from your activation date to your billing date, plus the next full month in advance. This means that you'll see a partial charge for your plan and addons for the days prior to your bill date, in addition to the...
Changes to positive Tab
After you receive your July bill, you’ll see the following changes to your positive Tab: Any positive Tab amount you’ve already earned will be converted into...
After you receive your July bill, you’ll see the following changes to your positive Tab: Any positive Tab amount you’ve already earned will be converted into a personalized Koodo upgrade offer that can be used toward buying a new phone at any Koodo location – just like how you would’ve used positive Tab in the past. Log in to your Self...
Past due bill
Payment history and your credit score Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every...
Payment history and your credit score Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative impact to your credit score.  If it’s easier for you, set up preauthorized payments so that you can avoid the hassle of any collection activity on your account. Pay your...
How to pay your bill
Paying your bill is a piece of cake with Self Serve. Sign up for preauthorized payments in Self Serve Recommended. Pay bills automatically through your credit card...
Paying your bill is a piece of cake with Self Serve. Sign up for preauthorized payments in Self Serve Recommended. Pay bills automatically through your credit card or chequing account to avoid potential late payment charges. OR Make a onetime payment through Self Serve Click on View My Bill. Have your credit card or Visa Debit card ready to make a onetime payment, which...
Everything you need to know about the Phone Credit
This is the first time I’m hearing the term Phone Credit. What is it? Wasn’t it called ‘Activation Bonus’ or ‘Activation Credit’ before? It was formerly...
This is the first time I’m hearing the term Phone Credit. What is it? Wasn’t it called ‘Activation Bonus’ or ‘Activation Credit’ before? It was formerly referred to as Activation Bonus or Activation Credit, and we recently changed its name. It still means the same thing, but only with a new name which is “Phone Credit.” Phone credit is offered by Koodo...
Making changes to your plan
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from...
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from previous bills. You can avoid partial charges by making changes on your bill start date. Don’t know your bill start date? If not, head to Self Serve to find out. When you make changes to your plan...
E-Bill
Why is Koodo EBill only? It's a simple and secure way to view your bill details. You can view your Ebill anytime through Self Serve. We'll...
Why is Koodo EBill only? It's a simple and secure way to view your bill details. You can view your Ebill anytime through Self Serve. We'll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store it for up to 18 months. ...

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