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Activating a Tablet
Did you know that if you’re an existing Koodo customer you can bring your own tablet and add it as a new line to your...
Did you know that if you’re an existing Koodo customer you can bring your own tablet and add it as a new line to your account? It’s super easy to set up! How does it work? Bringing your own tablet to Koodo is simple, just follow these steps: To get started, existing customers will need to go to a Koodo Store,...
Swapping your SIM card online
Swapping your SIM card online You can change your SIM card online through Self Serve. It’s easy to do, but it does require 2 step...
Swapping your SIM card online You can change your SIM card online through Self Serve. It’s easy to do, but it does require 2 step authentication. This means that a verification code will be sent to your phone or another line on your account. Before you activate, make sure you: Have a new Koodo SIM card and it’s 19digit...
Activating your Prepaid phone
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the...
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® addon(s). You can choose from a number of base plans and Talk or Data Booster addons on our Prepaid plans page. Your payment...
Unlocking your phone
If you’re travelling internationally and want to have access to a local number during your stay, you can unlock your phone before your trip and...
If you’re travelling internationally and want to have access to a local number during your stay, you can unlock your phone before your trip and buy a local SIM card at your destination. Here’s how to unlock your phone in Self Serve. Log in to your Self Serve account. Select Self Serve at the top of the screen, then choose Mobile services...
Check if your phone is compatible with Koodo
It’s easy to find out if your phone is compatible with the Koodo network – just check your IMEI, a unique number that identifies your...
It’s easy to find out if your phone is compatible with the Koodo network – just check your IMEI, a unique number that identifies your mobile phone. Most 4G/HSPA phones will work on our network. Remember, if your phone is locked to a specific carrier, you’ll have to call your provider to unlock it so you can use it on...
Moving from Prepaid to Postpaid (monthly) service
Are you a Prepaid Koodo or Public Mobile customer and want to move to Koodo monthly (Postpaid) services? Awesome! It’s easy to make the move....
Are you a Prepaid Koodo or Public Mobile customer and want to move to Koodo monthly (Postpaid) services? Awesome! It’s easy to make the move. Here’s how: You’ll need to make sure that you have an active Prepaid Koodo or Public Mobile account. If your prepaid account has been suspended it must be topped up before you try to switch. Pick...
Moving your number to Koodo
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Just bring your active phone...
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Just bring your active phone to us and we'll tell your current provider that you're dropping them like a bad habit. Typically, you can move your number if: It's an active mobile or landline number We have service in that area It's from a...

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