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Moving your number to Koodo
Moving your number shouldn t have you working up a sweat. That s why we do all the heavy lifting for you. Good to know: Keep...
Moving your number shouldn t have you working up a sweat. That s why we do all the heavy lifting for you. Good to know: Keep it live. Don t cancel your current service, remove your SIM card, or turn off your phone before switching to Koodo. Your phone number must be active in order to...
Activating a tablet
Did you know that if you’re an existing Koodo customer you can bring your own tablet and add it as a new line to your...
Did you know that if you’re an existing Koodo customer you can bring your own tablet and add it as a new line to your account? It’s super easy to set up! How does it work? Bringing your own tablet to Koodo is simple, just follow these steps: To get started, existing customers will need to go to...
Moving from Prepaid to Postpaid (monthly) service
Are you a Prepaid Koodo or Public Mobile customer who wants to move to Postpaid (monthly) Koodo services? Awesome! It’s easy to make the move....
Are you a Prepaid Koodo or Public Mobile customer who wants to move to Postpaid (monthly) Koodo services? Awesome! It’s easy to make the move. Here’s how: Make sure you have an active Prepaid Koodo or Public Mobile account. If your prepaid account has been suspended it must be topped up before you try to...
SIM card 101
A SIM is a tiny card with a big job. It stores your data and carries a unique identification number that links you to a...
A SIM is a tiny card with a big job. It stores your data and carries a unique identification number that links you to a specific mobile phone company. Without a SIM card inside your phone, or if the SIM is not working correctly, your phone will not be able to make calls, send texts or...
Unlocking your phone
Looking for more data? Consider switching to TELUS – we’re part of the same team. Remember that all phones sold in Canada after December 2017 already...
Looking for more data? Consider switching to TELUS – we’re part of the same team. Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam® to stay in touch. However, if you need your phone unlocked here, you will first need your IMEI code. How...
Activating your prepaid phone
Here s what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the...
Here s what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid...
Check if your phone is compatible with Koodo
It’s easy to find out if your phone is compatible with the Koodo network – just check your IMEI, a unique number that identifies your...
It’s easy to find out if your phone is compatible with the Koodo network – just check your IMEI, a unique number that identifies your mobile phone. Most 4G/HSPA phones will work on our network. Remember, if your phone is locked to a specific carrier, you’ll have to call your provider to unlock it so...

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