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Transferring your number to Koodo
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Things to know before you...
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Things to know before you begin your number transfer: To see if your existing phone number is eligible to move to Koodo, check here. Keep your current number live. Don't cancel your current service, don't remove your...
Activating your prepaid phone
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging...
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid plans...
SIM card 101
A SIM is a tiny card with a big job! It stores your data and phone number and carries a unique identification number that links...
A SIM is a tiny card with a big job! It stores your data and phone number and carries a unique identification number that links you to a specific mobile phone company. (Your text messages are not stored on your SIM and will not be transferred from your old phone.) Without a SIM card inside your...
Moving from Prepaid to Postpaid (monthly) service
Are you a Prepaid Koodo or Public Mobile customer who wants to move to Postpaid (monthly) Koodo services? Awesome! It’s easy to make the move....
Are you a Prepaid Koodo or Public Mobile customer who wants to move to Postpaid (monthly) Koodo services? Awesome! It’s easy to make the move. Here’s how: Make sure you have an active Prepaid Koodo or Public Mobile account. If your prepaid account has been suspended it must be topped up before you try to...
Transfer of Ownership (TOWN)
Moving out of the country? Does a friend or family member want to take ownership of your phone line? Is your child now old enough...
Moving out of the country? Does a friend or family member want to take ownership of your phone line? Is your child now old enough to take ownership of his or her phone line? Learn how to easily transfer the ownership of one or all of your phone lines to someone else. What is a...
Activating a tablet
Did you know that new and existing Koodo customers can activate a tablet plan with Koodo? It’s super easy to set up! Heads up! A tablet...
Did you know that new and existing Koodo customers can activate a tablet plan with Koodo? It’s super easy to set up! Heads up! A tablet device must be purchased along with the plan. How does it work? To get started, visit a Koodo Store, authorized dealer, or retail location. Want to find a store near you? Check...
Unlocking your phone
Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam® to stay in...
Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam® to stay in touch. However, if you need your phone unlocked here, you will first need your IMEI code. How to find your IMEI Dial * 06#. If it works, your IMEI will pop up Or,...

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