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SIM card 101
A SIM is a tiny card with a big job. It stores your data and carries a unique identification number that links you to a...
A SIM is a tiny card with a big job. It stores your data and carries a unique identification number that links you to a specific mobile phone company. Without a SIM card inside your phone, or if the SIM is not working correctly, your phone will not be able to make calls, send texts or connect to your mobile network....
Unlocking your phone
Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam to stay in touch....
Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam to stay in touch. However, if you need your phone unlocked here, you will first need your IMEI code. How to find your IMEI Dial * 06#. If it works, your IMEI will pop up Or, check the SIM card...
Moving from Prepaid to Postpaid (monthly) service
Are you a Prepaid Koodo or Public Mobile customer and want to move to Koodo monthly (Postpaid) services? Awesome! It’s easy to make the move....
Are you a Prepaid Koodo or Public Mobile customer and want to move to Koodo monthly (Postpaid) services? Awesome! It’s easy to make the move. Here’s how: You’ll need to make sure that you have an active Prepaid Koodo or Public Mobile account. If your prepaid account has been suspended it must be topped up before you try to switch. Pick...
Check if your phone is compatible with Koodo
It’s easy to find out if your phone is compatible with the Koodo network – just check your IMEI, a unique number that identifies your...
It’s easy to find out if your phone is compatible with the Koodo network – just check your IMEI, a unique number that identifies your mobile phone. Most 4G/HSPA phones will work on our network. Remember, if your phone is locked to a specific carrier, you’ll have to call your provider to unlock it so you can use it on...
Moving your number to Koodo
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Just bring your active phone...
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Just bring your active phone to us and we'll tell your current provider that you're dropping them like a bad habit. Typically, you can move your number if: It's an active mobile or landline number We have service in that area It's from a...
Activating a tablet
Did you know that if you’re an existing Koodo customer you can bring your own tablet and add it as a new line to your...
Did you know that if you’re an existing Koodo customer you can bring your own tablet and add it as a new line to your account? It’s super easy to set up! How does it work? Bringing your own tablet to Koodo is simple, just follow these steps: To get started, existing customers will need to go to a Koodo Store,...
Activating your prepaid phone
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the...
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® addon(s). You can choose from a number of base plans and Talk or Data Booster addons on our Prepaid plans page. Your payment...

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