Language
Region
Language
Region
Having trouble with your phone?
To protect the health and safety of our team and our customers in response to COVID-19, we’ve temporarily closed most of our TELUS, Koodo, and...
To protect the health and safety of our team and our customers in response to COVID-19, we’ve temporarily closed most of our TELUS, Koodo, and Public Mobile corporate locations across the country. Don t worry, we ve got plenty of other options for you. We’re still here to support you with our Self Serve troubleshooting options....
Koodo Phone Protection Plan
Everyone wants to keep their phone safe! The Koodo Protection Plan is a great way to make sure that your device is covered from mechanical,...
Everyone wants to keep their phone safe! The Koodo Protection Plan is a great way to make sure that your device is covered from mechanical, electrical and texting-in-the-tub failures! Here are some handy tips about our protection plan and where you can find all of the important info you need. Where can I find more information...
iPhone Warranty
The Apple iPhone comes with a standard 12-month manufacturer’s warranty which begins on the date of purchase. Your proof of purchase is required for all...
The Apple iPhone comes with a standard 12-month manufacturer’s warranty which begins on the date of purchase. Your proof of purchase is required for all warranty claims. Warranty service for your Koodo iPhone How you can make a claim on your warranty depends on how many days have passed since you made your purchase: Period Condition Procedure...
Warranty and repair policy
Please visit our iPhone warranty page if you are looking for warranty details on Koodo iPhones. If you’re having problems with your phone or a feature...
Please visit our iPhone warranty page if you are looking for warranty details on Koodo iPhones. If you’re having problems with your phone or a feature isn’t working, the first thing you should do is check out your phone s user guide for help. If you can’t find the answer, look at our Help section to...
Returning or exchanging your Koodo phone
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The...
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The Tab charge will be removed and the amount you had paid for your phone upfront will be given back to you. Any other charges will be the responsibility of the...
AppleCare+
You can buy a 2-year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers. To get AppleCare+ monthly, you’ll need to...
You can buy a 2-year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers. To get AppleCare+ monthly, you’ll need to visit a Koodo store within 60 days of purchase. Your phone will be inspected and should be in good condition, free from physical damage, before you can buy AppleCare+. AppleCare+ covers: Technical...

Need more help?

Visit the Koodo Community.