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Device Care Complete
Accidents happen! We’re here to help with Device Care Complete: worry-free protection from life’s unexpected moments. Device Care Complete is a great way to make...
Accidents happen! We’re here to help with Device Care Complete: worry-free protection from life’s unexpected moments. Device Care Complete is a great way to make sure that your device is covered from physical damage, technical problems, and ‘texting-in-the-tub’ failures. You’re even covered if your phone is lost or stolen. Read on to get some handy...
Returning or exchanging your Koodo phone
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. A...
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. A refundable SIM card fee ($5) and a non-refundable shipping fee ($10) may have been charged at the time of purchase for online orders. Heads up! There's no exchange process online,...
AppleCare+
You can buy a 2-year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers. To get AppleCare+ monthly, you’ll need to...
You can buy a 2-year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers. To get AppleCare+ monthly, you’ll need to visit a Koodo store within 60 days of purchase. Your phone will be inspected and should be in good condition, free from physical damage, before you can buy AppleCare+. AppleCare+ covers: Technical...
Repair and warranty options
Broken screen? Dying battery? Fix your phone fast at Mobile Klinik! Mobile Klinik is Canada’s fastest growing professional smartphone and tablet repair company with convenient locations...
Broken screen? Dying battery? Fix your phone fast at Mobile Klinik! Mobile Klinik is Canada’s fastest growing professional smartphone and tablet repair company with convenient locations across the country. They repair everything from cracked screens to battery replacements to speaker or microphone issues, and they even provide a lifetime guarantee on most of their repairs*! All...
Having trouble with your phone?
To protect the health and safety of our team and our customers in response to COVID-19, there are several options available to make servicing your...
To protect the health and safety of our team and our customers in response to COVID-19, there are several options available to make servicing your phone more convenient. We’re still here to support you with our Self Serve troubleshooting options. Learn more about your phone’s features with our phone tutorials. We currently don't have a...
Koodo Phone Protection Plan
Everyone wants to keep their phone safe! As of November 11, 2021, the Koodo Phone Protection Plan is replaced by Device Care Complete. The Koodo...
Everyone wants to keep their phone safe! As of November 11, 2021, the Koodo Phone Protection Plan is replaced by Device Care Complete. The Koodo Phone Protection Plan is no longer available. You can find out more about Device Care Complete here. Where can I find more information on the Koodo Protection Plan? You can find the...

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