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Returning or exchanging your Koodo phone
If you aren’t happy with your Koodo phone, you can return or exchange it within 15 days for a full refund and Tab reversal. You'll...
If you aren’t happy with your Koodo phone, you can return or exchange it within 15 days for a full refund and Tab reversal. You'll get whatever you paid for your phone back, no questions asked. Any other charges, however, will be your responsibility. The phone must be returned in likenew condition with all included accessories and proof of purchase. If your...
iPhone Warranty
The Apple iPhone comes with a standard 12month manufacturer’s warranty which begins on the date of purchase. Your proof of purchase is required for all...
The Apple iPhone comes with a standard 12month manufacturer’s warranty which begins on the date of purchase. Your proof of purchase is required for all warranty claims. Warranty service for your Koodo iPhone How you can make a claim on your warranty depends on how many days have passed since you made your purchase: Period Condition ...
Warranty and repair policy
Please visit our iPhone warranty page if you are looking for warranty details on Koodo iPhones. If you’re having problems with your phone or a feature...
Please visit our iPhone warranty page if you are looking for warranty details on Koodo iPhones. If you’re having problems with your phone or a feature isn’t working, the first thing you should do is check out your phone's user guide for help. If you can’t find the answer, look at our Help section to troubleshoot, or visit a Koodo store...
AppleCare+
You can buy a 2year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers. To get AppleCare+ monthly, you’ll need to...
You can buy a 2year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers. To get AppleCare+ monthly, you’ll need to visit a Koodo store within 60 days of purchase. Your phone will be inspected and should be in good condition, free from physical damage, before you can buy AppleCare+. AppleCare+ covers: Technical support Direct access to Apple...
Koodo Phone Protection Plan
Everyone wants to keep their phone safe! The Koodo Protection Plan is a great way to make sure that your device is covered from mechanical,...
Everyone wants to keep their phone safe! The Koodo Protection Plan is a great way to make sure that your device is covered from mechanical, electrical and textinginthetub failures! Here are some handy tips about our protection plan and where you can find all of the important info you need. Where can I find more information on the Koodo Protection Plan? You...

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