Returning or exchanging your Koodo phone
During the time Canada Post outlets remain closed, please hold on to any returns for mobile, security, TV, or internet products. Once they reopen, you...
During the time Canada Post outlets remain closed, please hold on to any returns for mobile, security, TV, or internet products. Once they reopen, you can use the return waybill you were given and follow the returns process provided. There will be no penalty for late returns.
If you’re not happy with the phone you purchased,...
Repair and warranty options
What are my options?
Check your device warranty first. Use our warranty lookup tool to check its status and explore repair options. You'll be sent...
What are my options?
Check your device warranty first. Use our warranty lookup tool to check its status and explore repair options. You'll be sent to a TELUS site, but don’t worry — this info is still good for Koodo customers too.
Broken screen? Dying battery? Fix your phone fast at Mobile Klinik!
Mobile Klinik is...
The Device Care Products
Limited-time offer on Device Care Complete
From April 7 to May 17, 2025, get Device Care Complete on all TELUS and Koodo phones in good working...
Limited-time offer on Device Care Complete
From April 7 to May 17, 2025, get Device Care Complete on all TELUS and Koodo phones in good working condition.
Accidents happen! We’re here to help with the Device Care Products: worry-free protection from life’s unexpected moments. The Device Care Products are an optional program that is a great...
AppleCare+
You can buy a 2-year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers.
To get AppleCare+ monthly, you’ll need to...
You can buy a 2-year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers.
To get AppleCare+ monthly, you’ll need to visit a Koodo store within 60 days of purchase. Your phone will be inspected and should be in good condition, free from physical damage, before you can buy AppleCare+.
AppleCare+ is...
Koodo Phone Protection Plan
Everyone wants to keep their phone safe! As of November 11, 2021, the Koodo Phone Protection Plan is replaced by Device Care Complete. The Koodo...
Everyone wants to keep their phone safe! As of November 11, 2021, the Koodo Phone Protection Plan is replaced by Device Care Complete. The Koodo Phone Protection Plan is no longer available. You can find out more about Device Care Complete here.
Where can I find more information on the Koodo Protection Plan?
You can find the...