You can buy a 2-year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers.

To get AppleCare+ monthly, you’ll need to visit a Koodo store within 60 days of purchase. Your phone will be inspected and should be in good condition, free from physical damage, before you can buy AppleCare+.

AppleCare+ covers:

__Technical support__
- Direct access to Apple experts
- Mail-in or carry-in repairs
- Express replacement services

__Apple hardware coverage__
- Your iPhone
- Battery
- Time Capsule or AirPort device
- Earphones, accessories, USB cables and power adapters
- Coverage for up to two incidents of accidental damage from handling, each subject to a service fee plus applicable tax

__Software support__
- For iOS and iCloud
- Issues connecting to wireless networks
- Questions about Apple-branded iPhone apps including FaceTime, Mail, Keynote, Pages, and more

### Not sure if you have AppleCare+? You can find out through Self Serve:

1. Log in to __[Self Serve](https://koodomobile.com/selfserve)__ 
2. From the __Self Serve__ dropdown menu, select __Mobile services__
3. Select __Manage add-ons__
4. The __“Your current add-on(s)”__ box at the top of the add-ons page will list AppleCare+ as an add-on, if you have it.

For latest AppleCare+ pricing, go to the __Phones__ page and select an iPhone. Choose a phone price, and the __"Protect your phone"__ section will show you the current AppleCare+ fee.<br><br>

__Related help pages:__
- [Device Care Complete](https://www.koodomobile.com/en/help/device-care-complete)
- [Repair and warranty options](https://www.koodomobile.com/en/help/warranty-and-repair-policy)

Just got a new iPhone with Koodo? Here's everything you need to know about Applecare+ .

Warranty and repairs

Mobility

Protection products

Repair policy

AppleCare+

Everyone wants to keep their phone safe! As of November 11, 2021, the Koodo Phone Protection Plan is replaced by Device Care Complete. The Koodo Phone Protection Plan is no longer available. You can find out more about Device Care Complete [here](https://www.koodomobile.com/en/help/device-care-complete).

### Where can I find more information on the Koodo Protection Plan?

You can find the most up to date details about our protection plan including; what is covered, an explanation of charges, and the full Ts & Cs [here](https://www.phoneclaim.com/koodo/terms-and-conditions/ "here").

### How can I make a service request with the Koodo Protection Plan?

You can make a service request [here](https://www.phoneclaim.com/koodo/ "here").

### Is a protection plan different to a warranty?

All new Koodo phones come with a manufacturer's warranty, however, a warranty covers less than a protection plan. You can find out more about warranties [here](https://www.koodomobile.com/help/warranty-and-repair-policy "here").

### How can I activate the Koodo Protection Plan?

As of November 11, 2021, the Koodo Phone Protection Plan is replaced by Device Care Complete. The Koodo Phone Protection Plan is no longer available. You can find out more about Device Care Complete [here](https://www.koodomobile.com/en/help/device-care-complete).

### How can I remove the Koodo Protection Plan?

You can end your protection plan at any time. If you choose to end your plan then your phone will no longer be covered. You can cancel your plan by logging into [Self Serve](http://koodo.com/selfserve) or by [contacting us](https://www.koodomobile.com/en/help).

### What if I have an Embedded SIM (eSIM) phone? 
You’ll be given a new Koodo eSIM voucher along with the replacement phone. Unfortunately Koodo won’t be able to take care of any information that gets lost through an eSIM wipe from a non-Koodo carrier. 

If you have an eSIM line active with a carrier other than Koodo, you’ll need to contact that carrier to have the eSIM swapped.

__Note:__ Wiping the eSIM download from the phone does not deactivate the phone plan.


Want to make sure your shiny new phone is extra safe? Check out the Koodo phone protection plan. 

Koodo Phone Protection Plan

Accidents happen! We’re here to help with Device Care Complete: worry-free protection from life’s unexpected moments. Device Care Complete is a great way to make sure that your device is covered from physical damage, technical problems, and ‘texting-in-the-tub’ failures. You’re even covered if your phone is lost or stolen. 

Read on to get some handy tips for Device Care Complete and to learn where you can find all of the important info you need.

### Where can I find more information on Device Care Complete?
You can find the most up-to-date details about our protection plan, including what’s covered, an explanation of charges, and the full Ts & Cs [here](https://www.phoneclaim.com/koodo/program-terms).

### How can I make a service request with Device Care Complete?
You can make a service request [here](https://www.phoneclaim.com/koodo/).

### Is a protection plan different from a warranty?
All new Koodo phones come with a manufacturer's warranty; however, a warranty covers less than Device Care Complete. You can find out more about warranties [here](https://www.koodomobile.com/help/warranty-and-repair-policy).

### How can I activate Device Care Complete?
You can purchase Device Care Complete from any [Koodo shop](https://www.koodomobile.com/find-nearest-store?INTCMP=KMLanguageSelector_en_Selected_052021), Wow! Mobile Boutiques, and Koodo-authorized dealers within 60 days of purchasing your phone. You can also add Device Care Complete when [purchasing a phone online](https://www.koodomobile.com/phones?INTCMP=KMNew_NavMenu_Shop_Phones) through the Koodo website. If you purchased your phone more than 60 days ago, you’re not eligible for Device Care Complete.

### How can I remove Device Care Complete?
You can end your protection plan at any time by visiting a [Koodo shop](https://www.koodomobile.com/find-nearest-store), by logging into [Self Serve](https://koodomobile.com/selfserve), or by [contacting us](https://koodomobile.com/contact-us). If you choose to end your plan, your phone will no longer be covered for physical and liquid damage or for lost/stolen incidents.<br><br>

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__How do I access the unlimited cloud storage for photos and videos?__

To learn more about unlimited cloud storage for photos and videos and to download the app, please go to https://photos.asurion.com
  </div>


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Got a Q? We have the A.

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