You can buy a 2-year or monthly AppleCare+ plan at Koodo stores, Wow! Mobile Boutiques and Koodo authorized dealers.

To get AppleCare+ monthly, you’ll need to visit a Koodo store within 60 days of purchase. Your phone will be inspected and should be in good condition, free from physical damage, before you can buy AppleCare+.<br><br>

AppleCare+ is not available to customers in Quebec.<br><br>

AppleCare+ covers:

__Technical support__
- Direct access to Apple experts
- Mail-in or carry-in repairs
- Express replacement services

__Apple hardware coverage__
- Your iPhone
- Battery
- Time Capsule or AirPort device
- Earphones, accessories, USB cables and power adapters
- Coverage for up to two incidents of accidental damage from handling, each subject to a service fee plus applicable tax

__Software support__
- For iOS and iCloud
- Issues connecting to wireless networks
- Questions about Apple-branded iPhone apps including FaceTime, Mail, Keynote, Pages, and more

### Not sure if you have AppleCare+? You can find out through Self Serve:

1. Log in to __[Self Serve](https://koodomobile.com/selfserve)__ 
2. From the __Self Serve__ dropdown menu, select __Mobile services__
3. Select __Manage add-ons__
4. The __“Your current add-on(s)”__ box at the top of the add-ons page will list AppleCare+ as an add-on, if you have it.

For latest AppleCare+ pricing, go to the __Phones__ page and select an iPhone. Choose a phone price, and the __"Protect your phone"__ section will show you the current AppleCare+ fee.<br><br>

__Related help pages:__
- [Device Care Complete](https://www.koodomobile.com/en/help/device-care-complete)
- [Repair and warranty options](https://www.koodomobile.com/en/help/warranty-and-repair-policy)

Just got a new iPhone with Koodo? Here's everything you need to know about Applecare+ .

Warranty and repairs

Mobility

Protection products

Repair policy

AppleCare+

## Limited-time offer on Device Care Complete
From April 7 to May 17, 2025, get [Device Care Complete](https://www.koodomobile.com/my-account/selector?redirect_url=/my-account/addons/manage&env=ra) on all TELUS and Koodo phones in good working condition. <br><br>

Accidents happen! We’re here to help with the Device Care Products: worry-free protection from life’s unexpected moments. The Device Care Products are an optional program that is a great way to make sure your device is covered from physical damage, technical problems, and ‘texting-in-the-tub’ failures. <br><br>

### How do I enroll in a Device Care Product?

Device Care Products can be added through Self Serve or by visiting any [Koodo shop](https://www.koodomobile.com/find-nearest-store?INTCMP=KMLanguageSelector_en_Selected_052021), WOW! Mobile Boutique, or Koodo-authorized dealer. Device Care BYOD and Device Care Connected cannot be added online at this time.<br><br>

### How long do I have to decide if I want to enroll in a Device Care Product?<br><br>

From the day you purchase an eligible new Koodo smartphone, smartwatch, tablet, or activate your BYOD device, you have 60 days to enroll in a Device Care Product.<br><br>

### How can I cancel my Device Care Product? 
Your Device Care Product can be cancelled at any time by visiting a [Koodo shop](https://www.koodomobile.com/find-nearest-store), by logging into [Self Serve](https://www.koodomobile.com/selfserve), or by [contacting us](https://www.koodomobile.com/contact-us). <br><br>

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1. What isn’t covered under the Device Care Products?__

- Defects covered by the 1-year manufacturer warranty
- Accessories, cosmetic damage, and changes or enhancements to your device
- Abuse, misuse, or intentional acts
- Problems with the device before your enrolment was in effect
- Additional exclusions apply. See terms and conditions for complete details
- Failure caused by computer viruses. 
- Device BYOD and Device Connected don’t cover lost or stolen devices.
- Additional exclusions apply. See [terms and conditions](https://www.asurion.com/claims/koodo/) for complete details.<br><br>  

__2. What service fees do I pay when I make a claim?__

To determine your replacement or service fee or to make a service request, visit  https://www.asurion.com/claims/koodo/. These costs are in addition to your monthly payments.<br><br>

__3. How does coverage for Device Care Products work?__

Your Device Care protection is tied to your phone number. To be eligible for coverage, your device needs to be connected to the Koodo network when the issue happens.

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<table class="tg"><thead>
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    <th class="tg-umgj">Device Category</th>
    <th class="tg-umgj">Device Care Complete</th>
    <th class="tg-umgj">Device Care BYOD</th>
    <th class="tg-umgj">Device Care Connected</th>
  </tr></thead>
<tbody>
  <tr>
    <td class="tg-zd5i">New and Certified-Pre-Owned Koodo devices</td>
    <td class="tg-0r18">✓</td>
    <td class="tg-0r18">x</td>
    <td class="tg-0r18">x</td>
  </tr>
  <tr>
    <td class="tg-zd5i">BYOD smartphones (purchased from Koodo or another provider)</td>
    <td class="tg-0r18">✓</td>
    <td class="tg-0r18">✓</td>
    <td class="tg-0r18">x</td>
  </tr>
  <tr>
    <td class="tg-zd5i">New SIM-enabled Koodo smartwatches and tablets</td>
    <td class="tg-0r18">x</td>
    <td class="tg-0r18">x</td>
    <td class="tg-0r18">✓</td>
  </tr>
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__4.Can I add a Device Care Product if my device is already damaged?__

No, your device must meet the following criteria to enroll in any Device Care Product:

- Device must power on and navigate properly to the home screen

- The device including the screen must be undamaged with no cracks, missing parts or signs of water damage (hinges, keypad, housing, buttons, battery, etc.)

- The LCD must function correctly and be free of dead spots or bruising<br><br>

__5. Do I have an existing warranty?__

To check the status of your existing warranty, use our [warranty lookup tool](https://www.telus.com/en/support/warranty-lookup). You'll be sent to a TELUS site, but don’t worry — this info is still good for Koodo customers too. 

  </div>


The Device Care Products

Everyone wants to keep their phone safe! As of November 11, 2021, the Koodo Phone Protection Plan is replaced by Device Care Complete. The Koodo Phone Protection Plan is no longer available. You can find out more about Device Care Complete [here](https://www.koodomobile.com/en/help/device-care-complete).

### Where can I find more information on the Koodo Protection Plan?

You can find the most up to date details about our protection plan including; what is covered, an explanation of charges, and the full Ts & Cs [here](https://www.phoneclaim.com/koodo/terms-and-conditions/ "here").

### How can I make a service request with the Koodo Protection Plan?

You can make a service request [here](https://www.phoneclaim.com/koodo/ "here").

### Is a protection plan different to a warranty?

All new Koodo phones come with a manufacturer's warranty, however, a warranty covers less than a protection plan. You can find out more about warranties [here](https://www.koodomobile.com/help/warranty-and-repair-policy "here").

### How can I activate the Koodo Protection Plan?

As of November 11, 2021, the Koodo Phone Protection Plan is replaced by Device Care Complete. The Koodo Phone Protection Plan is no longer available. You can find out more about Device Care Complete [here](https://www.koodomobile.com/en/help/device-care-complete).

### How can I remove the Koodo Protection Plan?

You can end your protection plan at any time. If you choose to end your plan then your phone will no longer be covered. You can cancel your plan by logging into [Self Serve](http://koodo.com/selfserve) or by [contacting us](https://www.koodomobile.com/en/help).

### What if I have an Embedded SIM (eSIM) phone? 
You’ll be given a new Koodo eSIM voucher along with the replacement phone. Unfortunately Koodo won’t be able to take care of any information that gets lost through an eSIM wipe from a non-Koodo carrier. 

If you have an eSIM line active with a carrier other than Koodo, you’ll need to contact that carrier to have the eSIM swapped.

__Note:__ Wiping the eSIM download from the phone does not deactivate the phone plan.


Want to make sure your shiny new phone is extra safe? Check out the Koodo phone protection plan. 

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