Seamless card updates for your Visa and Mastercard
If the Visa, Mastercard, Visa Debit or Debit Mastercard you use for pre-authorized payments expire or is replaced, your card issuer may automatically provide updated...
If the Visa, Mastercard, Visa Debit or Debit Mastercard you use for pre-authorized payments expire or is replaced, your card issuer may automatically provide updated card information. This allows your recurring payments to continue without interruption. Automatic card updates are managed by participating card issuers and are not managed by Koodo. If you want to...
Why your Koodo bill may be higher than you expected
We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and...
We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and explanations for unanticipated charges on your bill, like proration, credits expiring, previous Tab charges, roaming charges, or long-distance charges. The best way to check why your bill may be higher...
Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept: 1 - There are several ways you can pay your monthly bill online: If you pay with a...
Common questions about Plaid
Want to pay your Koodo bills faster and easier? Learn how Plaid can help you link your bank account to Koodo Self Serve for one-time...
Want to pay your Koodo bills faster and easier? Learn how Plaid can help you link your bank account to Koodo Self Serve for one-time payments or to set up pre-authorized debit (PAD) payments. What is Plaid? Plaid is a trusted financial data network that securely connects your bank account to Koodo Self Serve. Without...
Setting up pre-authorized payments
** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments (also referred to...
** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments (also referred to as auto-pay) is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa Debit/MasterCard Debit card every month, which means you don't need to...
Paying your phone bill in Self Serve
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll...
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your account. Select the...
How to pay your monthly bill or manage your subscription
There are a number of easy ways to pay your Koodo monthly bill, such as paying through your bank, through Self Serve or by setting...
There are a number of easy ways to pay your Koodo monthly bill, such as paying through your bank, through Self Serve or by setting up pre-authorized payments (also known as auto-pay). If you have subscription services like Stream+ or Koodo Home Internet, you won’t receive a monthly bill. These are subscription based services, and...
Auto-pay discount
With the auto-pay discount, you can save up to $10 per month for each subscriber on an eligible in-market rate plan. Just set up an...
With the auto-pay discount, you can save up to $10 per month for each subscriber on an eligible in-market rate plan. Just set up an eligible pre-authorized payment method on your account to get the discount. What’s the difference between auto-pay and pre-authorized payments? There’s no difference between the two concepts - they’re interchangeable terms!...