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VoLTE (Voice over LTE)
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will...
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...
Voicemail
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your...
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You'll hear an automated welcome message. You'll then be asked to create a password, and record your name and greeting. Check your Voicemail Press and hold the 1 key and follow...
Call Control
Call Control helps reduce unwanted calls by prompting incoming callers to enter a randomly-generated number (0-9), which the caller must enter correctly before the call...
Call Control helps reduce unwanted calls by prompting incoming callers to enter a randomly-generated number (0-9), which the caller must enter correctly before the call can be connected. Callers with no response (e.g. robo-dialers) or an incorrect response won’t be able to complete the call and will hear a standard Call Control message instead. This feature...
Call Forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. From the Self Serve drop down menu, select Mobile services On the Mobile services...
Call Forwarding can be added to your account for $3/month in Self Serve. From the Self Serve drop down menu, select Mobile services On the Mobile services page, select Manage add-ons On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection. Activating Call Forwarding Take a look at...
TELUS IP Relay
TELUS IP (Internet Protocol) Relay Service enables deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile...
TELUS IP (Internet Protocol) Relay Service enables deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. A TELUS IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. All you need to use TELUS IP Relay is...
The STIR/SHAKEN feature for mobile phones
STIR/SHAKEN is a set of network tools used to verify the true calling number. On STIR/SHAKEN-capable handsets, eligible calls may show as “verified.” All calls that...
STIR/SHAKEN is a set of network tools used to verify the true calling number. On STIR/SHAKEN-capable handsets, eligible calls may show as “verified.” All calls that don’t show as “verified” will show as normal calls. Please note that as of November 30, 2021, at the time of launch, the majority of calls won’t be eligible to be...
Call Display+
Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s...
Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s information is displayed on the screen of your phone during an incoming call. You don’t need to subscribe for the service - it’s totally free to all Koodo customers with...
Outbound Calling Name Display for mobile devices
Want to identify yourself by name to the person you’re calling? Eligible Koodo customers can opt in to activate Outbound Calling Name Display. What is Outbound...
Want to identify yourself by name to the person you’re calling? Eligible Koodo customers can opt in to activate Outbound Calling Name Display. What is Outbound Calling Name Display? Outbound Calling Name Display will share your name with the person you’re calling, even if they do not have you in their contacts book. If their device supports...
Port Fraud Protection
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an...
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an unauthorized user to another carrier. Port Fraud Protection is available in only the following scenarios: You’ve proactively asked for port protection You’re a victim of an unauthorized fraudulent port You’re a victim of an...

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