Unlocking your Koodo device
To help protect your new phone from fraud, a 60-day security lock is applied, limiting its use to the Koodo network. Your phone will automatically...
To help protect your new phone from fraud, a 60-day security lock is applied, limiting its use to the Koodo network. Your phone will automatically unlock after 60 days from activation at no charge. If you need to unlock your phone sooner, please go to , type “unlock my phone,” then follow the instructions. Checking...
Easy Roam Travel Passes
Looking for a travel pass? The Easy Roam Travel Pass gives you unlimited talk and text and lets you use your monthly plan’s data while...
Looking for a travel pass? The Easy Roam Travel Pass gives you unlimited talk and text and lets you use your monthly plan’s data while you travel for a fixed number of days. You pay a one time charge for the duration of the travel pass, available in 7, 14 or 30 consecutive days depending...
Make a call or send a text when travelling
Making calls while traveling can sometimes feel like daunting task. In this article you’ll find instructions on how to call and text while abroad. How...
Making calls while traveling can sometimes feel like daunting task. In this article you’ll find instructions on how to call and text while abroad. How to place calls when traveling While traveling, it is important to know the dialing patterns of the country you are visiting as it may vary from the way you dial...
Setup and tips for travelling with your mobile device
In this article, we will give you some tips to use before you travel, and tricks related to usage and monitoring during your vacation to...
In this article, we will give you some tips to use before you travel, and tricks related to usage and monitoring during your vacation to make sure you are always in control. Ensure you’re covered with Easy Roam Easy Roam covers more than 200 destinations worldwide. For one daily fee, Easy Roam gives you access...
Easy Roam®
Planning to travel? Koodo makes it easy to use your phone, whether you’re heading to the U.S or travelling internationally. With Easy Roam® you get...
Planning to travel? Koodo makes it easy to use your phone, whether you’re heading to the U.S or travelling internationally. With Easy Roam® you get to use your existing monthly phone plan's minutes, data, and texts. How it works Pay by the day: $16/day for U.S travel or $18/day for international travel only on the...
Understanding how you'll be charged while travelling
In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information for...
In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information for traveling across Canada. How to avoid roaming charges while traveling or when close to the US border Traveling to the US and internationally When you arrive at your destination you...
TELUS Health MyCare Travel
What is TELUS Health MyCare Travel? TELUS Health MyCareᵀᴹ Travel provides TELUS and Koodo customers on Easy Roam® and Canada-US plans with free 24/7 access...
What is TELUS Health MyCare Travel? TELUS Health MyCareᵀᴹ Travel provides TELUS and Koodo customers on Easy Roam® and Canada-US plans with free 24/7 access via phone to professional U.S. registered nurse support while roaming in the U.S. How do I access this service? Before you travel to the U.S.: Download the for free Register...
What you need to know about the U.S. 2G and 3G/HSPA network shutdown
Learn more about the US wireless carrier 2G and 3G network shutdown and how this may impact your roaming. Since 2022, U.S. wireless carrier AT&T...
Learn more about the US wireless carrier 2G and 3G network shutdown and how this may impact your roaming. Since 2022, U.S. wireless carrier AT&T and T-Mobile began phasing out its 3G/HSPA wireless network service in the U.S. (including Puerto Rico and the U.S. Virgin Islands). T-Mobile will also be shutting down its 2G wireless...
Travelling with your Canada-US rate plan
There are important considerations for traveling with your Canada-US rate plan, both in the U.S. and in other destinations. In the U.S., most of your...
There are important considerations for traveling with your Canada-US rate plan, both in the U.S. and in other destinations. In the U.S., most of your roaming will be covered by your Canada-US rate plan, and details on exceptions are available in the article below. In other destinations, regular roaming rates will apply and you may...
Seasonal Hold plan
Working abroad, going on a long adventure, or flying south for the winter? Our Seasonal Hold Plan could be perfect for you. For $15 per...
Working abroad, going on a long adventure, or flying south for the winter? Our Seasonal Hold Plan could be perfect for you. For $15 per month for customers without a Tab or $30 on top of your monthly Tab charge, for up to six months, you can put a hold on your service but keep...