Troubleshoot mobile phone problems when traveling outside Canada
If your phone isn’t working while roaming outside Canada, this guide helps fix common issues like no service, mobile data not working, texts failing or...
If your phone isn’t working while roaming outside Canada, this guide helps fix common issues like no service, mobile data not working, texts failing or calls not connecting. No service or weak signal while travelling If your phone shows “No Service”, “SOS only”, or has a weak signal while roaming outside Canada, your phone may...
Easy Roam®
Planning to travel? Koodo makes it easy to use your phone, whether you’re heading to the U.S or travelling internationally. With Easy Roam® you get...
Planning to travel? Koodo makes it easy to use your phone, whether you’re heading to the U.S or travelling internationally. With Easy Roam® you get to use your existing monthly phone plan's minutes, data, and texts. Roaming Roaming is the ability to use your phone to make calls, send texts and use data while travelling...
Travelling with your Canada-US plan or Canada-US-Mexico plan
A Canada-US plan lets you use your plan’s data, talk and text in Canada and the United States. A Canada-US-Mexico plan lets you use your...
A Canada-US plan lets you use your plan’s data, talk and text in Canada and the United States. A Canada-US-Mexico plan lets you use your plan’s data, talk and text in Canada, the United States and Mexico. You’re billed monthly for these plans. As long as you don’t change your plan, your plan’s data, talk...
Easy Roam Travel Passes
Looking for a travel pass? The Easy Roam Travel Pass gives you unlimited talk and text and lets you use your monthly plan’s data while...
Looking for a travel pass? The Easy Roam Travel Pass gives you unlimited talk and text and lets you use your monthly plan’s data while you travel for a fixed number of days. You pay a one-time charge for the duration of the Travel Pass, available in 7, 14 or 30 consecutive days depending on...
Unlocking your Koodo device
Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam® to stay in...
Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam® to stay in touch. However, if you need your phone unlocked here, you will first need your IMEI code. How to find your IMEI Dial * #06#. If it works, your IMEI will...
Make a call or send a text when travelling
Making calls while traveling can sometimes feel like daunting task. In this article you’ll find instructions on how to call and text while abroad. How...
Making calls while traveling can sometimes feel like daunting task. In this article you’ll find instructions on how to call and text while abroad. How to place calls when traveling While traveling, it is important to know the dialing patterns of the country you are visiting as it may vary from the way you dial...
Setup and tips for travelling with your mobile device
In this article, we will give you some tips to use before you travel, and tricks related to usage and monitoring during your vacation to...
In this article, we will give you some tips to use before you travel, and tricks related to usage and monitoring during your vacation to make sure you are always in control. Ensure you’re covered with Easy Roam Easy Roam covers more than 200 destinations worldwide. For one daily fee, Easy Roam gives you access...
Understanding how you'll be charged while travelling
In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information for...
In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information for traveling across Canada. How to avoid roaming charges while traveling or when close to the US border Traveling to the US and internationally When you arrive at your destination you...
What you need to know about the U.S. 2G and 3G/HSPA network shutdown
Learn more about the US wireless carrier 2G and 3G network shutdown and how this may impact your roaming. Since 2022, U.S. wireless carrier AT&T...
Learn more about the US wireless carrier 2G and 3G network shutdown and how this may impact your roaming. Since 2022, U.S. wireless carrier AT&T and T-Mobile began phasing out its 3G/HSPA wireless network service in the U.S. (including Puerto Rico and the U.S. Virgin Islands). T-Mobile will also be shutting down its 2G wireless...
Seasonal Hold plan
Working abroad, going on a long adventure, or flying south for the winter? Our Seasonal Hold Plan could be perfect for you. For $15 per...
Working abroad, going on a long adventure, or flying south for the winter? Our Seasonal Hold Plan could be perfect for you. For $15 per month for customers without a Tab or $30 on top of your monthly Tab charge, for up to six months, you can put a hold on your service but keep...