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Unlocking your phone
Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam® to stay in...
Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam® to stay in touch. However, if you need your phone unlocked here, you will first need your IMEI code. How to find your IMEI Dial * 06#. If it works, your IMEI will pop up Or,...
Easy Roam®
Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve or Koodo Assist. What is Easy Roam?  With Easy Roam® you...
Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve or Koodo Assist. What is Easy Roam?  With Easy Roam® you can use your existing phone plan when you travel abroad. You're only charged for the days you use your monthly plan's minutes, data or texts. Check our Easy Roam page...
Long distance, travel and roaming on Prepaid
Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, customers using U.S. roaming add-ons...
Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, customers using U.S. roaming add-ons will be impacted by differences in coverage or service quality (including 9-1-1 calls) when roaming in the U.S. Customers may also experience changes to services such as welcome messages, voicemail...
TELUS Health MyCare Travel
What is TELUS Health MyCare Travel? TELUS Health MyCareᵀᴹ Travel provides TELUS and Koodo customers on Easy Roam® and Canada-US plans with free 24/7 access via...
What is TELUS Health MyCare Travel? TELUS Health MyCareᵀᴹ Travel provides TELUS and Koodo customers on Easy Roam® and Canada-US plans with free 24/7 access via phone to professional U.S. registered nurse support while roaming in the U.S. How do I access this service? Before you travel to the U.S.: Download the TELUS Health MyCare app...
What you need to know about the U.S. 3G/HSPA network shutdown
Learn more about the US wireless carrier 3G network shutdown and how this may impact your roaming. Since February 22, 2022, U.S. wireless carrier AT&T began...
Learn more about the US wireless carrier 3G network shutdown and how this may impact your roaming. Since February 22, 2022, U.S. wireless carrier AT&T began phasing out its 3G/HSPA wireless network service in the U.S. (including Puerto Rico and the U.S. Virgin Islands). Starting July 1, 2022, another U.S. carrier, T Mobile, will start shutting...
Expanded local calling areas
Expanded local calling areas give you wider phone coverage, beyond the coverage area of Koodo’s HSPA+/LTE network, and is provided through our wireless carrier partner. Expanded...
Expanded local calling areas give you wider phone coverage, beyond the coverage area of Koodo’s HSPA+/LTE network, and is provided through our wireless carrier partner. Expanded local calling areas are available to Koodo monthly postpaid customers with HSPA+/LTE phones. Your primary residence and billing address must be within Koodo’s HSPA+/LTE coverage areas to use it. Expanded local...
Seasonal Hold plan
Working abroad, going on a long adventure, or flying south for the winter? Our Seasonal Hold Plan could be perfect for you. For $15 per...
Working abroad, going on a long adventure, or flying south for the winter? Our Seasonal Hold Plan could be perfect for you. For $15 per month (on top of your monthly Tab charge), for up to twelve months, you can put a hold on your service but keep your account and phone number ready for...
Koodo's network coverage
Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada's population, stretching your coverage from east to west and north to south. It’s...
Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada's population, stretching your coverage from east to west and north to south. It’s easy to find out if your phone is compatible with the Koodo network, most 4G/ HSPA phones will work. Remember, if your phone is locked to a specific carrier, you’ll...

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