Setup instructions for Internet self-installation
From confirming what's in the box, to setting up your modem and router, our Setup page has everything you need to get your internet connection...
From confirming what's in the box, to setting up your modem and router, our Setup page has everything you need to get your internet connection up and running: Koodo Home Internet service comes with easy self-installation. Take a look at the step-by-step guides below to get started. If you still need help, please connect to...
Koodo Internet: Shipping FAQs
Due to potential Canada Post labour disruptions, we are currently unable to deliver to PO Boxes and Rural Route addresses. . How do I...
Due to potential Canada Post labour disruptions, we are currently unable to deliver to PO Boxes and Rural Route addresses. . How do I track my shipment? You can use the tracking number with the shipping provider to easily keep track of all the status updates. Do I need to be home to receive...
Ordering and activating Koodo Internet
Due to potential Canada Post labour disruptions, we are currently unable to deliver to PO Boxes and Rural Route addresses. . A valid Canadian-issued...
Due to potential Canada Post labour disruptions, we are currently unable to deliver to PO Boxes and Rural Route addresses. . A valid Canadian-issued credit card from Visa, MasterCard or American Express is required. We don’t accept International credit cards. All prices listed are in Canadian dollars (product pricing and availability are subject to...
How to find the Coax Line for Koodo Internet in your home
If you're a Koodo Internet customer looking to find the coaxial cable line that brings the internet service into your home, this article will help...
If you're a Koodo Internet customer looking to find the coaxial cable line that brings the internet service into your home, this article will help you with the process step by step. The coaxial cable is the main connection that brings high-speed internet to your modem. By following these simple steps, you can easily find...
Selecting the best location for your modem and router
To find the best spot for your router, follow these tips: Make sure your router is… How does this help? In or near the center...
To find the best spot for your router, follow these tips: Make sure your router is… How does this help? In or near the center of your home This allows for a balanced distribution of Wi-Fi coverage throughout your entire home and allows all rooms to be within the range of the signal Raised above...
What's in the box?
We're thrilled to have you on board and super excited to introduce you to all the fantastic goodies that come with your subscription to our...
We're thrilled to have you on board and super excited to introduce you to all the fantastic goodies that come with your subscription to our top-notch internet service! It's time to unbox the magic and discover the lineup of equipment that’ll give you what you need for seamless connectivity: Modem: This is the device that...
Service technician appointment: How to prepare and what to expect
Remember to pick up that call from the tech before your appointment! Just confirm you're all set and available at that time. Your tech will...
Remember to pick up that call from the tech before your appointment! Just confirm you're all set and available at that time. Your tech will swing by within the appointment window to get your service up and running at your place. Just a heads up, though, they won't be installing your equipment for you. For...