Ordering online

A valid Canadian-issued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit cards. All prices listed are in Canadian dollars. (Product pricing and availability are subject to change without notice.)

Heads up! Your card will be charged as soon as your phone/SIM order is submitted online. Your billing will start when your order ships from our warehouse.

Ordering and shipping confirmation

Orders with non-Canadian addresses cannot be processed. It usually takes 3-5 business days for phones and accessories to be shipped, or up to 10 days if we're experiencing higher traffic. When an item is back-ordered, shipping can take 15 business days. Note: Each phone has its own shipping timelines. While we try to offer shipping estimates that are as accurate as possible, timelines can vary depending on different factors. Please check the specific device, colour, and memory variant on the website for most accurate timelines. If your order isn't available for immediate delivery, we'll let you know via e-mail.

Once you’ve submitted your order, you'll receive a confirmation email with an order number. Please print and/or save this email, it's your official receipt.

Once your order has shipped, we’ll send you a confirmation email with your tracking number and instructions on how to track your package.

All rural route addresses must include a street address and phone number. Use the shipping instructions section for your buzzer code if you live in an apartment, or any special instructions.

Tracking an order

You can track your order with us by using our Track Your Order tool. This tool shows the status of orders that are less than three months old.

Note: SIM-only orders can’t be tracked.

What to do when your new phone arrives - Learn about your SIM card and getting your new phone set up with Koodo:


1. What should I do if I've lost my tracking number?

Please go to Koodo Assist and schedule a callback, so a rep can help you with this.

2. When ordering a new phone via an upgrade online, will my old phone still work until I receive my new phone?

Yes, your old phone will remain on the Koodo network and you’ll continue to receive Koodo service until your new phone is set up with Koodo.

3. I have my own unlocked phone, and a new Koodo SIM card has already been inserted. When I try to add a new line, I’m asked to purchase a new SIM card, even though I don't need one.

If you’re bringing your own phone to Koodo and already have a Koodo SIM card, you’ll need to go to Koodo Assist and schedule a callback, so a rep can help you add a new line.

For more information, check out our “Bring your own Phone” page.

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