Canadian orders and credit cards
A valid Canadian-issued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit cards. All prices listed are in Canadian dollars. (Product pricing and availability are subject to change without notice.)
Heads up! Your card will be charged as soon as your phone/SIM order is submitted online. Your billing will start shortly after your order ships from our warehouse.
Ordering and shipping confirmation
Orders with non-Canadian addresses cannot be processed. It usually takes 3-5 business days for phones and accessories to be delivered, or 7-10 days if we're experiencing higher traffic. When an item is back-ordered, shipping can take 15 business days. If your order isn't available for immediate delivery, we'll let you know via e-mail.
Once you’ve submitted your order, you'll receive a confirmation email with an order number. Please print and/or save this email, it's your official receipt.
Once your order has shipped, we’ll send you a confirmation email with your tracking number and instructions on how to track your package.
All rural route addresses must include a street address and phone number. Use the shipping instructions section for your buzzer code if you live in an apartment, or any special instructions.
Tracking an order
You can track your order with us by using our Track Your Order tool. This tool shows the status of orders that are less than three months old.
Note: SIM-only orders can’t be tracked.
What to do when your new phone arrives - Learn about your SIM card and getting your new phone set up with Koodo: