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VoLTE (Voice over LTE)
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will...
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality...
Alert Ready Frequently Asked Questions
Alert Ready Who sends emergency alerts? Federal, provincial, and territorial governments are responsible for issuing emergency alerts. Federally, emergency alerts are issued most frequently by...
Alert Ready Who sends emergency alerts? Federal, provincial, and territorial governments are responsible for issuing emergency alerts. Federally, emergency alerts are issued most frequently by Environment and Climate Change Canada. Each provincial or territorial government decides who will have the authority to issue alerts with  their jurisdictions. Emergency alerts could be issued by provincial or...
Wireless public alerting compatible devices
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If...
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If your device is on the list, you should also make sure to have the latest available software for your device to ensure you have the emergency alerting functionality. Koodo can only...
Alert Ready / Wireless Public Alerting (WPA)
What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical potentially lifesaving alert messages to Canadians. The system was developed...
What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical potentially lifesaving alert messages to Canadians. The system was developed in partnership with federal, provincial, and territorial emergency management officials, Pelmorex Corp, the broadcast industry, and wireless service providers including Koodo to ensure you receive emergency alerts immediately and know...
Rate plan proration explained
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of...
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of your new rate plan will be prorated. This means that you won’t have the full amount of your data until the first day of your next bill cycle (the first...
Setting up data on your non-Koodo phone
If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not...
If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not be exactly the same on your phone, but they should help you to get started. Activate data on your Android phone How to set up and activate data on your...
Personal Hotspot
Hey hotshot, if you’ve got more mobile data than you know what to do with, then why don’t you share some with friends and family...
Hey hotshot, if you’ve got more mobile data than you know what to do with, then why don’t you share some with friends and family by using your Personal Hotspot? The lowdown on Hotspot: Personal Hotspot is a setting you can activate on your phone which allows your friends and family to connect to your phone’s mobile...
Long distance calling
Canada-wide long distance Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying long distance...
Canada-wide long distance Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying long distance service charges. That means worry-free calling coast to coast. All long distance calls use anytime minutes¹. International calling Now it’s even easier to make international calls with Koodo. For as low...
Call Forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation...
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation code you need. Once you ve found your code, follow these steps to activate Call Forwarding:  Enter the code before the area code and number you want to forward your calls to. Enter  and then press Send. You...
Keeping or changing your plan when you upgrade your phone
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your...
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your current plan might be eligible for a renewal on certain Tabs. Eligibilities may change. Check out the chart below to see the rate plan options available to you. Remember to always...

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