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Keeping or changing your plan when you upgrade your phone
If you’re bringing your own phone to Koodo or you want to purchase a phone outright (without using the Tab), you can keep your current...
If you’re bringing your own phone to Koodo or you want to purchase a phone outright (without using the Tab), you can keep your current rate plan. If you want to upgrade to a new phone on the Tab** , check out the chart below to see if you’re eligible to keep your current plan. ...
Call forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation...
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation code you need. Call Forwarding type Description Activation code Deactivation code Call Forwarding unconditional Forwards all incoming calls to another number \21\ 21# Call Forwarding busy Calls...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...
Visual voicemail
Visual Voicemail is an awesome feature that makes it easier and faster for you to manage your voice messages by letting you review them in...
Visual Voicemail is an awesome feature that makes it easier and faster for you to manage your voice messages by letting you review them in a list on your phone. You can listen to any message by simply tapping on it and pressing the “Play” button. No more dialing any extra numbers or going through...
Voicemail
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You...
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You ll hear an automated welcome message. You ll then be asked to create a password, and record your name and greeting. Check your Voicemail Press and hold the 1 key and follow the prompts. Press the...
VoLTE (Voice over LTE)
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make...
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality when calling another VoLTE-enabled...
CCTS
Already contacted us? If you ve already contacted Koodo but your issue isn t solved then you can escalate it here. We try to provide the best...
Already contacted us? If you ve already contacted Koodo but your issue isn t solved then you can escalate it here. We try to provide the best service possible, but we get that some problems are harder to solve than others. Commission for Complaints for Telecom-television Services (CCTS): CCTS is an independent agency whose mandate is to resolve complaints...
Alert Ready / Wireless Public Alerting (WPA)
What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical potentially lifesaving alert messages to Canadians. The system was developed...
What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical potentially lifesaving alert messages to Canadians. The system was developed in partnership with federal, provincial, and territorial emergency management officials, Pelmorex Corp, the broadcast industry, and wireless service providers including Koodo to ensure you receive emergency alerts immediately and know...
Wireless public alerting compatible devices
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If...
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If your device is on the list, you should also make sure to have the latest available software for your device to ensure you have the emergency alerting functionality. Koodo can only...
Alert Ready Frequently Asked Questions
Alert Ready Who sends emergency alerts? Federal, provincial, and territorial governments are responsible for issuing emergency alerts. Federally, emergency alerts are issued most frequently by...
Alert Ready Who sends emergency alerts? Federal, provincial, and territorial governments are responsible for issuing emergency alerts. Federally, emergency alerts are issued most frequently by Environment and Climate Change Canada. Each provincial or territorial government decides who will have the authority to issue alerts with  their jurisdictions. Emergency alerts could be issued by provincial or...

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