Language
Region
Language
Region
Keeping track of your data usage
You can check your data usage in real time by logging in to your Self Serve account. Simply select the Self Serve dropdown menu, then...
You can check your data usage in real time by logging in to your Self Serve account. Simply select the Self Serve dropdown menu, then select Usage. Here’s a list of your phone’s features that use data. Feature Uses data Voice calling No Text messaging No Picture messaging* No Email Yes...
Koodo's network coverage
You’ll be glad to know that all Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada s population. So your coverage will...
You’ll be glad to know that all Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada s population. So your coverage will stretch from east to west and north to south. And of course, you can always roam south of the border. Now that’s flexibility! It’s easy to find out if your phone...
Starter plans (3G data speeds)
Our Starter plans give customers the option to choose a plan with basic functionality and are good for customers who are just starting out with...
Our Starter plans give customers the option to choose a plan with basic functionality and are good for customers who are just starting out with a smartphone, who don’t plan to use their phones too often, or who want to keep data use to a minimum. Starter plans run on the same 4G LTE network...
Long distance calling
Canada-wide long distance Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying...
Canada-wide long distance Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying long distance service charges. That means worry-free calling coast to coast. All long distance calls use anytime minutes¹. If you do not have unlimited Canada-wide minutes (either within the plan or...
Voicemail
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your...
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You ll hear an automated welcome message. You ll then be asked to create a password, and record your name and greeting. Check your Voicemail Press and hold the 1 key...
Call Display+
Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s...
Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s information is displayed on the screen of your phone during an incoming call. You don’t need to subscribe for the service - it’s totally free to all Koodo customers with...
Permissions
Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving or changing...
Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving or changing a rate plan Cancelling an account Modifying the settings on an account Activating a line on an account Transferring ownership of an account (TOWN) Having the capability to make international calls Requesting hardware upgrades and wireless...
Giving manager access to users on your Self Serve account
If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below: Log...
If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below: Log into Self Serve, go to your My Profile page, and select People and permissions. Check for any user requests to become a Manager on your account. You may choose to accept or...
Is my phone compatible with Koodo?
If you’ve bought a phone through anyone other than Koodo we can’t guarantee that it will be compatible with our network. This is because different...
If you’ve bought a phone through anyone other than Koodo we can’t guarantee that it will be compatible with our network. This is because different phones operate on different frequencies, meaning that phones that work in some regions or networks won’t work in or on others, for example if you bought a phone in Europe,...
Upgrading your phone
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy...
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a...

Need more help?

Visit the Koodo Community.