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Shock-Free® Data
Want your data to be endless? Consider switching to TELUS - we’re part of the same team. Say goodbye to unexpected data charges thanks to notifications...
Want your data to be endless? Consider switching to TELUS - we’re part of the same team. Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their Self Serve account. What is Shock-Free® Data? Shock-Free® Data lets you be in control...
Things to know about cancelling Koodo
Want your data to be endless? Switch to TELUS - we’re part of the same team. We understand that some things must come to an end....
Want your data to be endless? Switch to TELUS - we’re part of the same team. We understand that some things must come to an end. If you want to cancel your services with Koodo, we’re more than happy to help - there are just a few things we need to tell you before you do: There are...
Koodo's network coverage
Want to connect to a 5G network? Consider switching to TELUS – we’re part of the same team. You’ll be glad to know that Koodo runs...
Want to connect to a 5G network? Consider switching to TELUS – we’re part of the same team. You’ll be glad to know that Koodo runs on Canada’s coast-to-coast 4G network covering 99% of Canada s population. So your coverage will stretch from east to west and north to south. And of course, you can always...
Upgrading your phone
Want top-shelf phones for less? Consider switching to TELUS - we’re part of the same team. Need a new phone? Just head to a Koodo location...
Want top-shelf phones for less? Consider switching to TELUS - we’re part of the same team. Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones...
How to: Pausing and resuming data
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data...
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go...
CCTS
Already contacted us? If you ve already contacted Koodo but your issue isn t solved then you can escalate it here. We try to provide the best...
Already contacted us? If you ve already contacted Koodo but your issue isn t solved then you can escalate it here. We try to provide the best service possible, but we get that some problems are harder to solve than others. Commission for Complaints for Telecom-television Services (CCTS): CCTS is an independent agency whose mandate is to resolve complaints...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...
Visual Voicemail
Visual Voicemail is an awesome feature that makes it easier and faster for you to manage your voice messages by letting you review them in...
Visual Voicemail is an awesome feature that makes it easier and faster for you to manage your voice messages by letting you review them in a list on your phone. You can listen to any message by simply tapping on it and pressing the “Play” button. No more dialing any extra numbers or going through...
E911 and T911
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911, or...
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911, or E911 Phase 1, is a service that displays your mobile phone number to emergency operators as well as the location of the cellular site carrying your call. E911 Phase 2 provides...
Keeping track of your data usage
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use...
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use data. Feature Uses data Voice calling No Text messaging No Picture messaging* No Email Yes Instant messaging (iMessage, WhatsApp) Yes Internet and map...

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