Language
Region
Language
Region
Voicemail
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your...
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You'll hear an automated welcome message. You'll then be asked to create a password, and record your name and greeting. Check your Voicemail Press and hold the 1 key and follow...
Call Forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. From the Self Serve drop down menu, select Mobile services On the Mobile services...
Call Forwarding can be added to your account for $3/month in Self Serve. From the Self Serve drop down menu, select Mobile services On the Mobile services page, select Manage add-ons On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection. Activating Call Forwarding Take a look at...
VoLTE (Voice over LTE)
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will...
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...
How to: Pausing and resuming data
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data...
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go...
Giving manager access to users on your Self Serve account
If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below: Log...
If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below: Log into Self Serve, go to your My Profile page, and select People and permissions. Check for any user requests to become a Manager on your account. You may choose to accept or...
Things to know about cancelling your Koodo services
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great...
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Check them out to see if there’s a plan that’s perfect for you. Is there something else you want to learn about? Ask...
E911, T911, and Emergency Services
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911, or...
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911, or E911 Phase 1, is a service that displays your mobile phone number to emergency operators as well as the location of the cellular site carrying your call. E911 Phase 2 provides...
Upgrading your phone
Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log into...
Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a plan and add it to your cart. You'll...
Keeping or changing your plan when you upgrade your phone
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your...
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your current plan might be eligible for a renewal on certain Tabs. Eligibilities may change. Check out the chart below to see the rate plan options available to you. Remember to always...

Need more help?

Visit the Koodo Community.