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Keeping or changing your plan when you upgrade your phone
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your...
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your current plan might be eligible for a renewal on certain Tabs. Eligibilities may change. Check out the chart below to see the rate plan options available to you. Remember to always...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...
Apple TV+ and Apple Arcade - exclusive offer
Redeem up to 6 months free of Apple TV+ and Apple Arcade! Learn more about your eligibility, the terms and conditions, how you can redeem...
Redeem up to 6 months free of Apple TV+ and Apple Arcade! Learn more about your eligibility, the terms and conditions, how you can redeem this offer, and more! Redeem 6 months free of Apple TV+ and Apple Arcade To receive a 6-month free trial of Apple TV+ and Apple Arcade, you must meet the...
Long distance calling
Canada-wide long distance Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying...
Canada-wide long distance Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying long distance service charges. That means worry-free calling coast to coast. All long distance calls use anytime minutes¹. If you do not have unlimited Canada-wide minutes (either within the plan or...
Things to know about cancelling your Koodo services
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great...
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Check them out to see if there’s a plan that’s perfect for you. Is there something else you want to learn about? Ask...
Call Forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation...
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation code you need. Once you ve found your code, follow these steps to activate Call Forwarding:  Enter the code before the area code and number you want to forward your calls to. Enter  and then press Send. You...
How to: Activate LTE on your mobile device
How to activate LTE on your mobile device On an Apple device To enable LTE on an iPhone or an iPad running iOS 13...
How to activate LTE on your mobile device On an Apple device To enable LTE on an iPhone or an iPad running iOS 13 or newer: Go to Settings Select Cellular Select Cellular data options Select Voice & Data Select LTE, then VoLTE on On an Android device On Android, the settings vary slightly between models and...
Rate plan proration explained
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of...
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of your new rate plan will be prorated. This means that you won’t have the full amount of your data until the first day of your next bill cycle (the first...
Starter plans (3G data speeds)
Our Starter plans give customers the option to choose a plan with basic functionality and are good for customers who are just starting out with...
Our Starter plans give customers the option to choose a plan with basic functionality and are good for customers who are just starting out with a smartphone, who don’t plan to use their phones too often, or who want to keep data use to a minimum. Starter plans run on the same 4G LTE network...
Upgrading your phone
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy...
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a...

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