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Apple TV+ and Apple Arcade - exclusive offer
Redeem up to 6 months free of Apple TV+ and Apple Arcade! Learn more about your eligibility, the terms and conditions, how you can redeem...
Redeem up to 6 months free of Apple TV+ and Apple Arcade! Learn more about your eligibility, the terms and conditions, how you can redeem this offer, and more! Redeem 6 months free of Apple TV+ and Apple Arcade To receive a 6-month free trial of Apple TV+ and Apple Arcade, you must meet the...
VoLTE (Voice over LTE)
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will...
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality...
The 101 on Koodo wireless home phone
What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer –...
What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer – no pun intended – to a traditional home phone, but better. It operates on Koodo’s awesome wireless network instead of using traditional copper lines, which means you get more features...
Things to know about cancelling your Koodo services
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great...
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Check them out to see if there’s a plan that’s perfect for you. Is there something else you want to learn about? Ask...
Call Forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation...
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation code you need. Once you've found your code, follow these steps to activate Call Forwarding:  Enter the code before the area code and number you want to forward your calls to. Enter  and then press Send. You'll see...
Koodo's network coverage
Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada's population, stretching your coverage from east to west and north to south. It’s...
Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada's population, stretching your coverage from east to west and north to south. It’s easy to find out if your phone is compatible with the Koodo network, most 4G/ HSPA phones will work. Remember, if your phone is locked to a specific carrier, you’ll...
Using Canada-wide minutes
On a Canada-wide plan, your anytime minutes can be used to call anywhere in Canada, coast to coast, without paying long distance rates. Canada-wide Family...
On a Canada-wide plan, your anytime minutes can be used to call anywhere in Canada, coast to coast, without paying long distance rates. Canada-wide Family Calling  If you have a Canada-wide plan, then your Family Calling is Canada-wide too. You'll never see a long distance charge for calls from anywhere in Canada to anywhere in Canada....
Upgrading your phone
Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log into...
Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a plan and add it to your cart. If...
Keeping track of your data usage
You can check your data usage in real time by logging in to your Self Serve account. Select Usage from the Self Serve dropdown menu. Click...
You can check your data usage in real time by logging in to your Self Serve account. Select Usage from the Self Serve dropdown menu. Click View details to access your data history for your current cycle, your previous cycle, and from the previous 2 months. Here’s a list of your phone’s features that use data. Feature...
Alert Ready / Wireless Public Alerting (WPA)
What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical potentially lifesaving alert messages to Canadians. The system was developed...
What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical potentially lifesaving alert messages to Canadians. The system was developed in partnership with federal, provincial, and territorial emergency management officials, Pelmorex Corp, the broadcast industry, and wireless service providers including Koodo to ensure you receive emergency alerts immediately and know...

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