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Data usage alerts
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100%...
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone. Starting February, 2018 (at the beginning of your new...
VoLTE (Voice over LTE)
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will...
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality...
Things to know about cancelling Koodo
We understand that some things must come to an end. If you want to cancel your services with Koodo, we’re more than happy to help...
We understand that some things must come to an end. If you want to cancel your services with Koodo, we’re more than happy to help - there are just a few things we need to tell you before you do: There are plenty of great offers available for you in Self-Serve. Check them out to see if...
Keeping or changing your plan when you upgrade your phone
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, you...
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, you may be eligible to keep your current rate plan on certain Tabs. Check out the chart below to see the rate plan options available to you. Remember to always check back...
Upgrading your phone
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy...
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...
Call forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation...
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation code you need. Once you ve found your code, follow these steps to activate Call Forwarding:  Enter the code before the area code and number you want to forward your calls to. Enter  and then press Send. You...
Next Generation messaging
Google has added Rich Communication Services (RCS) to Android Messages. RCS is the next generation of messaging technology and improves your messaging by offering a...
Google has added Rich Communication Services (RCS) to Android Messages. RCS is the next generation of messaging technology and improves your messaging by offering a native, richer and universal experience across networks and android devices. Next Generation (Next-Gen) messaging works on select Android devices. It gives you some sweet new features in select conversations including: Group chats Read...
Port Fraud Protection
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an...
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an unauthorized user to another carrier. Port Fraud Protection is available in only the following scenarios: You’ve proactively asked for port protection You’re a victim of an unauthorized fraudulent port You’re a victim of an...
Koodo Action with Google Home & Google Assistant
What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily check your account balance, check your data usage, get travel-ready,...
What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily check your account balance, check your data usage, get travel-ready, and add data to your account, all by using simple voice commands with Google devices. Action Features There are loads of handy things that you can do with Koodo Action. Here are...

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