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Not receiving text messages from iPhone users?
If you’ve recently switched from iPhone to Android, Windows or BlackBerry, you might not be receiving texts from iPhone users. To fix this, you’ll have...
If you’ve recently switched from iPhone to Android, Windows or BlackBerry, you might not be receiving texts from iPhone users. To fix this, you’ll have to disable iMessage on your old phone in order to receive text messages from iPhone users on your new phone. Learn how to disable iMessage on the Apple website....
Koodo Skill with Amazon Echo & Alexa
What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily; make calls, check your account balance, check your data usage, get travelready,...
What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily; make calls, check your account balance, check your data usage, get travelready, and add data to your account, all by using simple voice commands with Amazon Echo devices. Skill Features There are loads of handy things that you can do with Koodo Skill. Here are some helpful features: Data...
Keeping track of your data usage
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use...
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use data. Feature Uses data Voice calling No Text messaging...
Is my phone compatible with Koodo?
If you’ve bought a phone through anyone other than Koodo we can’t guarantee that it will be compatible with our network. This is because different...
If you’ve bought a phone through anyone other than Koodo we can’t guarantee that it will be compatible with our network. This is because different phones operate on different frequencies, meaning that phones that work in some regions or networks won’t work in or on others, for example if you bought a phone in Europe, it may not be compatible...
Using Canada-wide minutes
If you're on a Canadawide plan, your anytime minutes can be used to call to and from anywhere in Canada without paying long distance rates....
If you're on a Canadawide plan, your anytime minutes can be used to call to and from anywhere in Canada without paying long distance rates. You’re covered coast to coast at no additional charge. Canadawide Family Calling  If you have a Canadawide plan, then your Family Calling is Canadawide too. You'll never see a long distance charge for calls from anywhere in...
VoLTE (Voice over LTE)
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone1 will be able to make...
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone1 will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality when calling another VoLTEenabled device. Improved battery...
Wireless Public Alerting Compatible Devices
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices will be tested and certified by Koodo for emergency alerting compatibility by April...
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices will be tested and certified by Koodo for emergency alerting compatibility by April 6, 2018 at the time of the launch of the Alert Ready service in Canada. If your device is on the list, you should also make sure to have the latest available software for your...
Next Generation messaging
Google has added Rich Communication Services (RCS) to Android Messages. RCS is the next generation of messaging technology and improves your messaging by offering a...
Google has added Rich Communication Services (RCS) to Android Messages. RCS is the next generation of messaging technology and improves your messaging by offering a native, richer and universal experience across networks and android devices. Next Generation (NextGen) messaging works on select Android devices. It gives you some sweet new features in select conversations including: Group chats Read and delivered receipts ...
E911 and T911
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911,...
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911, or E911 Phase 1, is a service that displays your mobile phone number to emergency operators as well as the location of the cellular site carrying your call. E911 Phase 2 provides improved location information....
Call Display+
Call Display+ shows you the name and number of people who have called you, even if they’re not in your contacts. The caller’s information is...
Call Display+ shows you the name and number of people who have called you, even if they’re not in your contacts. The caller’s information is displayed on your screen during an incoming call. You don’t need to subscribe for the service it’s totally free to all Koodo customers with a compatible mobile phone. Prior to Call Display+ your phone would...

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