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CCTS
Already contacted us? If you've already contacted Koodo but your issue isn't solved then you can escalate it here. We try to provide the best service possible,...
Already contacted us? If you've already contacted Koodo but your issue isn't solved then you can escalate it here. We try to provide the best service possible, but we get that some problems are harder to solve than others. Commission for Complaints for Telecomtelevision Services (CCTS): CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV...
Wireless public alerting compatible devices
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If...
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If your device is on the list, you should also make sure to have the latest available software for your device to ensure you have the emergency alerting functionality. Koodo can only guarantee WPA compatibility for devices...
Data tips
Here are a few handy tips to keep in mind when using your data. Close your apps: Apps running in the background may...
Here are a few handy tips to keep in mind when using your data. Close your apps: Apps running in the background may still be using data. Make sure to close them if you’re concerned about burning through your data. Data not working? Make sure your data is turned on by going to your phone settings....
Koodo's network coverage
You’ll be glad to know that Koodo runs on Canada’s coasttocoast 4G network covering 99% of Canada's population. So your coverage will stretch from east...
You’ll be glad to know that Koodo runs on Canada’s coasttocoast 4G network covering 99% of Canada's population. So your coverage will stretch from east to west and north to south. And of course, you can always roam south of the border. Now that’s flexibility! It’s easy to find out if your phone is compatible with the Koodo network, most 4G/...
How to: Stop receiving alerts about data usage
It's easy to turn your data notifications on and off in Self Serve (as long as you have authority on the account). Just follow the...
It's easy to turn your data notifications on and off in Self Serve (as long as you have authority on the account). Just follow the steps below. Log into your Self Serve account. On the Overview page, select View usage on your dashboard. Select Change data settings on your data metre to get to the data settings page. Once selected, check the box Yes,...
How to: Pausing and resuming data
ShockFree data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data...
ShockFree data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go over, which means no surprises...
Setting up data on your non-Koodo phone
If you’re having trouble with data on your nonKoodo phone, you might need to configure your network settings for Koodo. The steps below may not...
If you’re having trouble with data on your nonKoodo phone, you might need to configure your network settings for Koodo. The steps below may not be exactly the same on your phone, but they should help you to get started. Setting up data on your iPhone Back up your iPhone (using iCloud or iTunes). Go to Settings  iCloud  Storage & Backup. Insert your...
Koodo Action with Google Home & Google Assistant
What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily; make calls, check your account balance, check your data usage, get...
What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily; make calls, check your account balance, check your data usage, get travelready, and add data to your account, all by using simple voice commands with Google devices. Action Features There are loads of handy things that you can do with Koodo Action. Here are some helpful features: Data...
Keeping or changing your plan when you upgrade your phone
If you’re bringing your own phone to Koodo or you want to purchase a phone outright (without using the Tab), you can keep your current...
If you’re bringing your own phone to Koodo or you want to purchase a phone outright (without using the Tab), you can keep your current rate plan. If you want to upgrade to a new phone on the Tab&deg;&deg;, check out the chart below to see if you’re eligible to keep your current plan. <table class="MsoTableGrid" style="windowtext;width:100%;" width="420" Provinces: AB/BC/MB/ON/SK/NB/NS/NL/YT/PE/NU/NT <td style="width: 30%; borderright:...
I can’t connect to the internet
Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help you solve the problem. Your phone connects to the...
Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help you solve the problem. Your phone connects to the internet in two different ways: network data (4G LTE) and WiFi. Before you head to a Koodo store or call us for help, here are some possible quick fixes if your phone’s data or WiFi...

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