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Port Fraud Protection
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an...
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an unauthorized user to another carrier. Port Fraud Protection is available in only the following scenarios: You’ve proactively asked for port protection You’re a victim of an unauthorized fraudulent port You’re a victim of an...
Call Forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation...
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation code you need. Once you ve found your code, follow these steps to activate Call Forwarding:  Enter the code before the area code and number you want to forward your calls to. Enter  and then press Send. You...
Things to know about cancelling your Koodo services
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great...
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Check them out to see if there’s a plan that’s perfect for you. Is there something else you want to learn about? Ask...
How to: Pausing and resuming data
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data...
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go...
Shock-Free® Data
Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off...
Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their Self Serve account. What is Shock-Free® Data? Shock-Free® Data lets you be in control of your own data usage so you can avoid unexpected charges. That means you’ll never go...
Long distance calling
Canada-wide long distance Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying long distance...
Canada-wide long distance Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying long distance service charges. That means worry-free calling coast to coast. All long distance calls use anytime minutes¹. If you do not have unlimited Canada-wide minutes (either within the plan or through an...
Call Display+
Call Display+ shows you the name and number of people who have called you, even if they’re not in your contacts. The caller’s information is...
Call Display+ shows you the name and number of people who have called you, even if they’re not in your contacts. The caller’s information is displayed on your screen during an incoming call. You don’t need to subscribe for the service - it’s totally free to all Koodo customers with a compatible mobile phone. Prior to...
Rate plan proration explained
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of...
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of your new rate plan will be prorated. This means that you won’t have the full amount of your data until the first day of your next bill cycle (the first...
Upgrading your phone
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy...
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a...
The 101 on Koodo wireless home phone
What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer –...
What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer – no pun intended – to a traditional home phone, but better. It operates on Koodo’s awesome wireless network instead of using traditional copper lines, which means you get more features...

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