STIR/SHAKEN is a set of network tools used to verify the true calling number. On STIR/SHAKEN-capable handsets, eligible calls may show as “verified.” All calls that don’t show as “verified” will show as normal calls. Please note that as of November 30, 2021, at the time of launch, the majority of calls won’t be eligible to be...

What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily check your account balance, check your data usage, get travel-ready, and add data to your account, all by using simple voice commands with Google devices. Action Features There are loads of handy things that you can do with Koodo Action. Here are...

What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily check your account balance, check your data usage, get travel-ready, and add data to your account, all by using simple voice commands with Amazon Echo devices. Skill Features There are loads of handy things that you can do with Koodo Skill. Here are some...

Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone. Starting February, 2018 (at the beginning of your new...

You can check your data usage in real time by logging in to your Self Serve account. Select Usage from the Self Serve dropdown menu. Click View details to access your data history for your current cycle, your previous cycle, and from the previous 2 months. Here’s a list of your phone’s features that use data. Feature...

What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer – no pun intended – to a traditional home phone, but better. It operates on Koodo’s awesome wireless network instead of using traditional copper lines, which means you get more features...

If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below: Log into Self Serve, go to your My Profile page, and select People and permissions. Check for any user requests to become a Manager on your account. You may choose to accept or...

Conference Calling is a call feature that lets multiple people dial into one shared phone call/conversation. The first call can be incoming or outgoing, but each subsequent call must be initiated by the caller who wants to join everyone. How many people can be on one conference call? One conference call can have up to...

Here at Koodo we’re constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for investigation. The main things to remember if you receive a spam text message are: Forward...

You can change your add-ons by logging in to Self Serve. Here's how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Select the Manage add-ons button. Select the add-on(s) you want, review your changes, and select Submit. Woohoo! You’ve changed your...