VoLTE (Voice over LTE) is finally available at Koodo Prepaid. As of February 22 2023, any new customer activated on Koodo Prepaid has automatically had their customer profile enabled with VoLTE. Existing customers completing certain transactions may have also had their profiles enabled with VoLTE. The majority of the existing customer base will be enabled...

What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality...

As technology continues to evolve, we’re constantly making updates to improve your experience. Some accounts are affected by an upcoming server turndown, and we’ll be transferring you to a new Koodo account. You'll receive communication from Koodo if this is the case. You’ll be given a new rate plan with better features than your current plan,...

If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not be exactly the same on your phone, but they should help you to get started. Activate data on your Android phone How to set up and activate data on your...

Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...

We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Check them out to see if there’s a plan that’s perfect for you. Is there something else you want to learn about? Ask...

Call Forwarding can be added to your account for $3/month in Self Serve. From the Self Serve drop down menu, select Mobile services On the Mobile services page, select Manage add-ons On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection. Activating Call Forwarding Take a look at...

If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your current plan might be eligible for a renewal on certain Tabs. Eligibilities may change. Check out the chart below to see the rate plan options available to you. Remember to always...

At Koodo, the choice is yours – even when it comes to speed. There are two speed experiences you can choose in our rate plans, based on your needs and budget: 3G and 4G. Both 3G speed and 4G speed plans run on the same 4G LTE network, but data speeds are different depending on the...

Google has added Rich Communication Services (RCS) to Android Messages. RCS is the next generation of messaging technology and improves your messaging by offering a native, richer and universal experience across networks and android devices. Next Generation (Next-Gen) messaging works on select Android devices. It gives you some sweet new features in select conversations including: Group chats Read...