Port Fraud Protection
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an...
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an unauthorized user to another carrier. Port Fraud Protection is available in only the following scenarios: You’ve proactively asked for port protection You’re a victim of an unauthorized fraudulent port You’re...
Data tips
Here are a few handy tips to keep in mind when using your data. Close your apps: Apps running in the background may still be...
Here are a few handy tips to keep in mind when using your data. Close your apps: Apps running in the background may still be using data. Make sure to close them if you’re concerned about burning through your data. Data not working? Make sure your data is turned on by going to your phone...
Instant Voicemail
You can now get voicemail messages delivered right to your text message inbox as an audio file. It’s the new speedy way to get your...
You can now get voicemail messages delivered right to your text message inbox as an audio file. It’s the new speedy way to get your messages. You can get Instant Voicemail on almost any device that is able to receive picture, audio, and video messages. How to activate Instant Voicemail It’s easy to activate Instant...
Outbound Calling Name Display for mobile devices
Want to identify yourself by name to the person you’re calling? Eligible Koodo customers can opt in to activate Outbound Calling Name Display. What is...
Want to identify yourself by name to the person you’re calling? Eligible Koodo customers can opt in to activate Outbound Calling Name Display. What is Outbound Calling Name Display? Outbound Calling Name Display will share your name with the person you’re calling, even if they do not have you in their contacts book. If their...
BlackBerry legacy devices shut down
Learn about the discontinuation of legacy BlackBerry devices and support. BlackBerry legacy device functionality is ending January 4th, 2022 In 2017, BlackBerry Limited committed to...
Learn about the discontinuation of legacy BlackBerry devices and support. BlackBerry legacy device functionality is ending January 4th, 2022 In 2017, BlackBerry Limited committed to providing at least 2 more years of support for BB10 and at least 2 more years of BlackBerry network access for BBOS devices. BlackBerry Limited is now taking steps to...
Rate plan proration explained
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of...
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of your new rate plan will be prorated. This means that you won’t have the full amount of your data until the first day of your next bill cycle (the first...
How to: Activate LTE on your mobile device
How to activate LTE on your mobile device On an Apple device To enable LTE on an iPhone or an iPad running iOS 13 or...
How to activate LTE on your mobile device On an Apple device To enable LTE on an iPhone or an iPad running iOS 13 or newer: Go to Settings Select Cellular Select Cellular data options Select Voice & Data Select LTE, then VoLTE on On an Android device On Android, the settings vary slightly between...
The STIR/SHAKEN feature for mobile phones
STIR/SHAKEN is a set of network tools used to verify the true calling number. On STIR/SHAKEN-capable handsets, eligible calls may show as “verified.” All calls...
STIR/SHAKEN is a set of network tools used to verify the true calling number. On STIR/SHAKEN-capable handsets, eligible calls may show as “verified.” All calls that don’t show as “verified” will show as normal calls. Please note that as of November 30, 2021, at the time of launch, the majority of calls won’t be eligible...
Koodo Action with Google Home & Google Assistant
What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily check your account balance, check your data usage, get...
What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily check your account balance, check your data usage, get travel-ready, and add data to your account, all by using simple voice commands with Google devices. Action Features There are loads of handy things that you can do with Koodo...
Koodo Skill with Amazon Echo & Alexa
What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily check your account balance, check your data usage, get travel-ready,...
What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily check your account balance, check your data usage, get travel-ready, and add data to your account, all by using simple voice commands with Amazon Echo devices. Skill Features There are loads of handy things that you can do with Koodo...