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Koodo's network coverage
You’ll be glad to know that all Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada s population. So your coverage will...
You’ll be glad to know that all Koodo plans run on Canada’s coast-to-coast 4G network covering 99% of Canada s population. So your coverage will stretch from east to west and north to south. And of course, you can always roam south of the border. Now that’s flexibility! It’s easy to find out if your phone...
Call Display+
Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s...
Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s information is displayed on the screen of your phone during an incoming call. You don’t need to subscribe for the service - it’s totally free to all Koodo customers with...
Outbound Calling Name Display for mobile devices
Want to identify yourself by name to the person you’re calling? Eligible Koodo customers can opt in to activate Outbound Calling Name Display. What is Outbound...
Want to identify yourself by name to the person you’re calling? Eligible Koodo customers can opt in to activate Outbound Calling Name Display. What is Outbound Calling Name Display? Outbound Calling Name Display will share your name with the person you’re calling, even if they do not have you in their contacts book. If their device supports...
Voicemail
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your...
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You ll hear an automated welcome message. You ll then be asked to create a password, and record your name and greeting. Check your Voicemail Press and hold the 1 key...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...
Starter plans (3G data speeds)
Our Starter plans give customers the option to choose a plan with basic functionality and are good for customers who are just starting out with...
Our Starter plans give customers the option to choose a plan with basic functionality and are good for customers who are just starting out with a smartphone, who don’t plan to use their phones too often, or who want to keep data use to a minimum. Starter plans run on the same 4G LTE network...
Keeping track of your data usage
You can check your data usage in real time by logging in to your Self Serve account. Simply select the Self Serve dropdown menu, then...
You can check your data usage in real time by logging in to your Self Serve account. Simply select the Self Serve dropdown menu, then select Usage. Click View details to access your data history for your current cycle, your previous cycle, and from the previous 2 months. Here’s a list of your phone’s features that use...
Rate plan proration explained
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of...
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of your new rate plan will be prorated. This means that you won’t have the full amount of your data until the first day of your next bill cycle (the first...
VoLTE (Voice over LTE)
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will...
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality...
Instant Voicemail
You can now get voicemail messages delivered right to your text message inbox as an audio file. It’s the new speedy way to get your...
You can now get voicemail messages delivered right to your text message inbox as an audio file. It’s the new speedy way to get your messages. You can get Instant Voicemail on almost any device that is able to receive picture, audio, and video messages. How to activate Instant Voicemail It’s easy to activate Instant Voicemail! Just...

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