VoLTE (voice over LTE) for Koodo Prepaid
VoLTE (Voice over LTE) is finally available at Koodo Prepaid. As of February 22 2023, any new customer activated on Koodo Prepaid has automatically had...
VoLTE (Voice over LTE) is finally available at Koodo Prepaid. As of February 22 2023, any new customer activated on Koodo Prepaid has automatically had their customer profile enabled with VoLTE. Existing customers completing certain transactions may have also had their profiles enabled with VoLTE. The majority of the existing customer base will be enabled...
VoLTE (Voice over LTE)
What is VoLTE?
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will...
What is VoLTE?
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get:
Simultaneous use of voice and LTE data
Awesome sound quality...
Server turndown impacting selected customers
As technology continues to evolve, we’re constantly making updates to improve your experience. Some accounts are affected by an upcoming server turndown, and we’ll be...
As technology continues to evolve, we’re constantly making updates to improve your experience. Some accounts are affected by an upcoming server turndown, and we’ll be transferring you to a new Koodo account. You'll receive communication from Koodo if this is the case.
You’ll be given a new rate plan with better features than your current plan,...
Setting up data on your non-Koodo phone
If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not...
If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not be exactly the same on your phone, but they should help you to get started.
Activate data on your Android phone
How to set up and activate data on your...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling.
Learn more about Wi-Fi Calling.
Call and...
Things to know about cancelling your Koodo services
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great...
We understand that some things must come to an end. Before you say goodbye, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Check them out to see if there’s a plan that’s perfect for you.
Is there something else you want to learn about? Ask...
Call Forwarding
Call Forwarding can be added to your account for $3/month in Self Serve.
From the Self Serve drop down menu, select Mobile services
On the Mobile services...
Call Forwarding can be added to your account for $3/month in Self Serve.
From the Self Serve drop down menu, select Mobile services
On the Mobile services page, select Manage add-ons
On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection.
Activating Call Forwarding
Take a look at...
Keeping or changing your plan when you upgrade your phone
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your...
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your current plan might be eligible for a renewal on certain Tabs. Eligibilities may change.
Check out the chart below to see the rate plan options available to you. Remember to always...
Speed experience in rate plans
At Koodo, the choice is yours – even when it comes to speed. There are two speed experiences you can choose in our rate plans,...
At Koodo, the choice is yours – even when it comes to speed. There are two speed experiences you can choose in our rate plans, based on your needs and budget: 3G and 4G.
Both 3G speed and 4G speed plans run on the same 4G LTE network, but data speeds are different depending on the...
Next Generation messaging
Google has added Rich Communication Services (RCS) to Android Messages. RCS is the next generation of messaging technology and improves your messaging by offering a...
Google has added Rich Communication Services (RCS) to Android Messages. RCS is the next generation of messaging technology and improves your messaging by offering a native, richer and universal experience across networks and android devices.
Next Generation (Next-Gen) messaging works on select Android devices. It gives you some sweet new features in select conversations including:
Group chats
Read...