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Keeping track of your data usage
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use...
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use data. Feature Uses data Voice calling No Text messaging No Picture messaging* No Email Yes Instant messaging (iMessage, WhatsApp) Yes Internet and map...
Data usage alerts
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100%...
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone. Starting February, 2018 (at the beginning of your new...
Koodo's network coverage
Want to connect to a 5G network? Consider switching to TELUS – we’re part of the same team. You’ll be glad to know that Koodo runs...
Want to connect to a 5G network? Consider switching to TELUS – we’re part of the same team. You’ll be glad to know that Koodo runs on Canada’s coast-to-coast 4G network covering 99% of Canada s population. So your coverage will stretch from east to west and north to south. And of course, you can always...
Giving manager access to users on your Self Serve account
If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below: Log...
If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below: Log into Self Serve, go to your My Profile page, and select People and permissions. Check for any user requests to become a Manager on your account. You may choose to accept or...
How to: Pausing and resuming data
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data...
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go...
Shock-Free® Data
Want your data to be endless? Consider switching to TELUS - we’re part of the same team. Say goodbye to unexpected data charges thanks to notifications...
Want your data to be endless? Consider switching to TELUS - we’re part of the same team. Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their Self Serve account. What is Shock-Free® Data? Shock-Free® Data lets you be in control...
VoLTE (Voice over LTE)
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will...
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality...
Alert Ready Frequently Asked Questions
Alert Ready Who sends emergency alerts? Federal, provincial, and territorial governments are responsible for issuing emergency alerts. Federally, emergency alerts are issued most frequently by...
Alert Ready Who sends emergency alerts? Federal, provincial, and territorial governments are responsible for issuing emergency alerts. Federally, emergency alerts are issued most frequently by Environment and Climate Change Canada. Each provincial or territorial government decides who will have the authority to issue alerts with  their jurisdictions. Emergency alerts could be issued by provincial or...
Wireless public alerting compatible devices
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If...
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If your device is on the list, you should also make sure to have the latest available software for your device to ensure you have the emergency alerting functionality. Koodo can only...
Alert Ready / Wireless Public Alerting (WPA)
What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical potentially lifesaving alert messages to Canadians. The system was developed...
What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical potentially lifesaving alert messages to Canadians. The system was developed in partnership with federal, provincial, and territorial emergency management officials, Pelmorex Corp, the broadcast industry, and wireless service providers including Koodo to ensure you receive emergency alerts immediately and know...

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