Wireless public alerting compatible devices
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If...
Not all wireless mobile devices offer wireless public alerting compatibility. The following devices have been tested and certified by Koodo for emergency alerting compatibility. If your device is on the list, you should also make sure to have the latest available software for your device to ensure you have the emergency alerting functionality. Koodo can...
VoLTE (Voice over LTE)
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone...
What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data...
Call Forwarding
Call Forwarding can be added to your account for $5/month in . From the Self Serve drop down menu, select Mobile services On the Mobile...
Call Forwarding can be added to your account for $5/month in . From the Self Serve drop down menu, select Mobile services On the Mobile services page, select Manage add-ons On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection. Activating Call Forwarding...
Keeping track of your data usage
You can check your data usage in real time by logging in to your account. Select Usage from the Self Serve dropdown menu. Click...
You can check your data usage in real time by logging in to your account. Select Usage from the Self Serve dropdown menu. Click View details to access your data history for your current cycle, your previous cycle, and from the previous 2 months. Here’s a list of your phone’s features that use data....
Monitoring your data in Self Serve
Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Select Self Serve at the...
Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Select Self Serve at the top of the screen, and select Usage from the drop-down menu. A list of usage meters will show your airtime, data and messaging details. Select any of the coloured meters...
Permissions
Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving...
Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving or changing a rate plan Cancelling an account Modifying the settings on an account Activating a line on an account Transferring ownership of an account () Having the capability to...
Changing your add-ons
You can change your add-ons by logging in to Self Serve. Here's how to do it. Log in to your account. Select Self Serve at...
You can change your add-ons by logging in to Self Serve. Here's how to do it. Log in to your account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Select the Manage add-ons button. Select the add-on(s) you want, review your changes, and select Submit. Woohoo!...
Shock-Free® Data
Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off...
Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their account. What is Shock-Free® Data? Shock-Free® Data lets you be in control of your own data usage so you can avoid unexpected charges. That means you’ll never go...
The 101 on Koodo wireless home phone
What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer...
What is the Koodo Wireless Home Phone? With our wireless home phone, you can make calls at home like you used to. It’s our answer – no pun intended – to a traditional home phone, but better. It operates on Koodo’s awesome wireless network instead of using traditional copper lines, which means you get more...
Long distance calling
We know that managing international long-distance calls can be confusing, so we're here to help. This page breaks down everything you need to know about...
We know that managing international long-distance calls can be confusing, so we're here to help. This page breaks down everything you need to know about our pay-per-use rates and how you can save with our Long Distance Saver or other add-ons for frequent callers. You'll also find tips for avoiding long-distance fees, like blocking outgoing...