Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s information is displayed on the screen of your phone during an incoming call. You don’t need to subscribe for the service - it’s totally free to all Koodo customers with...

Call Forwarding can be added to your account for $5/month in . From the Self Serve drop down menu, select Mobile services On the Mobile services page, select Manage add-ons On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection. Activating Call Forwarding...

lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go...

If you love Koodo, we’re pretty sure you’ll love TELUS too - we’re part of the same team, just with different options. Here are a few reasons why switching to TELUS might make sense for you: Get on your phone or all your connected devices (10GB+ on 5G speed) with a TELUS Unlimited Plan. Get...

Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account: Log in to your account. Select Self Serve at the top of the screen, and then select...

Preparing to trade in, sell, or give your phone to a family member? It’s a good idea to prepare it so your account and personal information are protected. To make sure your information is safely backed up before you switch to a new phone, follow the steps below for your phone. Android devices Step 1...

Canada-wide messaging means you can send and receive text, picture, and video messages anywhere in Canada. Text, picture and video messaging sent from Canada to an international number will be charged . International messaging means that text, picture, and video messages sent from Canada to an international number are included. For more information about text...

What Is the GPS Rollover Bug? Starting April 6, 2019, a global GPS time reset issue, dubbed GPS Week Rollover, may impact location accuracy when making a 911 call from a mobile device. As a result of the GPS rollover, some Koodo customers using select mobile devices may not have accurate GPS location readings in...

If you’ve recently switched from iPhone to Android, Windows or BlackBerry, you might not be receiving texts from iPhone users. To fix this, you’ll have to disable iMessage on your old phone in order to receive text messages from iPhone users on your new phone. ...

Premium text and picture messages are not included with your monthly plan. This applies even if unlimited messaging is included in your plan. If you sign up for any text messaging contests, you’ll be charged by third party companies to use their service. It's important to always read the fine print before signing up for...