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Keeping track of your data usage

You can check your data usage in real time by logging in to your Self Serve account. Select Usage from the Self Serve dropdown menu.

Click View details to access your data history for your current cycle, your previous cycle, and from the previous 2 months.

Here’s a list of your phone’s features that use data.

Feature Uses data
Voice calling No
Text messaging No
Picture messaging* No
Email Yes
Instant messaging (iMessage, WhatsApp) Yes
Internet and map browsing Yes
Social media updates (Facebook, Instagram, etc) Yes
Music and video streaming Yes
Video calls and some voice apps (i.e. Skype)** Yes
App downloads, add-ons and updates Yes
GPS (i.e. Google Maps app) Yes
Weather apps Yes
Online gaming Yes

Managing additional data charges

Learn about when additional data charges apply, data top-ups, data pay-per-use rates, and data usage notifications.

How data usage is reported

When reviewing your data usage, you may see instances where multiple "chunks" of data appear to have been consumed at the same time.

The time indicated is when the data session began. But in a single session, you may have incurred multiple instances of data usage. For example:

  • You may have watched a video, then left for a few minutes before watching another video
  • You may have set up a personal hotspot, then the device that's tethered to yours used some data

When these instances happen in a single session, the data usage chart will show several instances of data usage, all with the same start time.

Also, sometimes when larger amounts of data are consumed, the reporting may be split into smaller segments. For example, if a video consumed 7.2 MB of data, you may see it reported as 5 MB and 2.2 MB, with the same start time.

Tips for reducing data use (ANDROID)

  • In several applications, like Facebook or Netflix, it’s possible to disable videos playing automatically over cellular data or to reduce the quality playback in the app settings.
  • While surfing on the web, enable Data Saver in Chrome settings and Google server will compress the web traffic for your device.
  • Some Samsung devices have a Download booster option in the settings that speed up downloads by using both Wi-Fi and cellular connections at the same time. Turning the setting off will prevent the automatic cellular data use on large files downloads.

Use Wi-Fi whenever possible

  1. From the Home screen, either swipe down from the top of the screen or select the Apps icon.
  2. Select Settings.
  3. Select Wi-Fi.
  4. If Wi-Fi is off, switch to the on position.
  5. Select the Wi-Fi network you want to use.
  6. If required, enter the password and select Connect.
  7. Your device is now connected to the Wi-Fi network. Successful connection is indicated by a Wi-Fi symbol at the top of your display.

Note: Some of the images displayed may appear slightly different depending on the software version your device is currently running.

Turn off cellular data

  1. Either swipe down from the top of the screen or select the Apps icon.
  2. Select Settings.
  3. Select Data Usage.
  4. The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to select More before tapping on Data Usage.
  5. Swipe or select the Data switch to the off position.
  6. Select OK when the Mobile Data message appears. This will completely turn off your mobile data connection.

Notes:

  • You’ll still be able to connect to the internet and use apps as normal if you’re connected to a Wi-Fi network.
  • The amount listed besides the date range represents the total amount of data used between the two dates

Turn off all background data

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it.

  • Either swipe down from the top of the screen or select the Apps icon.
  • Select Settings.
  • Select Data Usage.

Note: The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage.

  • Select Menu.

Note: The image of this menu varies depending on the device being used. Tap the one that applies.

  • Select Restrict Background Data.

Turn off the background data for specific apps.

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it. You can control which apps have access to your data on an individual basis and limit some applications to Wi-Fi only.

  1. Either swipe down from the top of the screen or select the Apps icon.
  2. Select Settings.
  3. Select Data Usage.

Note: The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage

  1. Scroll down the list & tap the app you wish to restrict.
  2. Swipe or select the off position.
  3. Select OK when the restrict message appears.

Turn off personal hotspot

  1. Either swipe down from the top of the screen or tap the Apps icon.
  2. Select Settings.
  3. Select Mobile Hotspot and Tethering.
  4. Select Mobile Hotspot.
  5. Move the slider to the off position.

Set data usage blocks and limits

  1. Either swipe down from the top of the screen or select the Apps icon.
  2. Select Settings.
  3. Select Data Usage.

Note: The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage.

  1. To start, ensure that Mobile Data and Mobile Data Limit are both on.
  2. If you ever receive a data usage pop up, simply select OK.
  3. Move the Warning slider up or down to the desired amount. From now on, your phone will notify you whenever you reach this threshold.
  4. Move the Limit slider up or down to the desired amount. From now on, your phone will automatically block all cellular data traffic when you reach this threshold.

Note: There are three ways to continue using cellular data once the limit you’ve set has been reached:

  • Increase the limit by moving the slider up
  • Turn the Data Limit switch off
  • Wait to receive a new monthly allowance of data when your next bill cycle starts

The most effective way to use data warnings and limits is to adjust the billing cycle so that your phone's data usage meter resets on the same day that your billing cycle starts.

  1. Select the Date field.

  2. Select Change Cycle.

  3. Select the day of the month that your billing cycle starts and select Set.

Tips for reducing data use (APPLE)

  • Wi-Fi Assist is a feature on iOS 9 or later that automatically switches to cellular data, if the Wi-Fi connection is poor. You can turn it off in the Settings to manage your data use.
  • From the Settings menu, you can also verify individual applications, such as iCloud Drive, Podcasts, iMovie, etc. to ensure that Use cellular data is off.
  • Within several applications, such as Facebook or Netflix, it is possible to disable videos playing automatically over cellular data or reduce the quality playback in the app settings.

Use Wi-Fi whenever possible

Whenever you are near a trusted Wi-Fi network use the Wi-Fi receiver in your device to save your cellular data.

  1. From the Home screen, select the Settings icon.
  2. Select Wi-Fi.
  3. Switch Wi-Fi to the On position.
  4. Select the name of the Wi-Fi Network you wish to join.
  5. If required, enter the password and select Join.

Note: After you join the network, you'll see a checkmark next to the network name and a Wi-Fi icon will appear in the upper-left corner of your display.

Turn Off Cellular Data

To stop using cellular data you can cut access to it using the settings options on your device.

  1. Select the Settings icon.
  2. Select Cellular.
  3. Position the slider to the Off position.

Note:

  • A Wi-Fi network allows you to connect to the internet and use apps even if cellular data is turned off.
  • The amount listed under Current Period in the Cellular Data Usage section represents the total amount of cellular data used since the last counter reset.
  • To view the date of the last reset simply scroll to the bottom of the menu.
  • To reset the counter simply tap Reset Statistics two times.
  • To track your usage on a monthly basis, you can reset this counter on the first day of your bill cycle.

Limit App Usage

You can control which apps have access to your data on an individual basis and limit some applications to Wi-Fi only.

  1. Select the Settings icon.
  2. Select Cellular.
  3. Scroll down the screen to reveal the different apps that are using your cellular data. The amount of data used by each app is listed under the app. No figure means no cellular data usage.
  4. Toggle the on/off switches to control which applications can use cellular data.

Turn Off Personal Hotspot

  1. Select the Settings icon.
  2. Select Cellular.
  3. Select Personal Hotspot.
  4. Move the slider to the OFF position.

Turn Off Push Notifications

Push notifications are alerts from specific apps that relate to some kind of new information that are pushed to your device regardless of whether you are using the app or not. Although it’s not possible to disable all push notifications at once, it can be done on a per app basis.

  1. From the Home screen, select the Settings icon.
  2. Scroll down and select Notifications.
  3. Select the App you wish to turn off.
  4. Move the slider to the OFF position.

Turn Off Background App Refresh

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it.

  1. Select the Settings icon.
  2. Scroll down and select General.
  3. Scroll down and select Background App Refresh.

Note: To turn off background updates for All apps, move the slider to the Off position. To turn on background updates for individual apps, turn the slider to the On position and turn on the individual app switch to the desired position.

Additional data charges

If the monthly data on your account is used up before the end of your billing cycle, you can purchase additional data by adding a data top up or use additional data at the pay-per-use rate.

Pay-per-use data will be charged on a per-line basis on all multi subscriber accounts.

Data pay-per-use rates may vary depending on which plan you are on. Contact us through live chat, email or phone for your plan’s details.

Using data while outside Canada

When travelling in the US or over 150 international destinations with Easy Roam, you will continue to use the same monthly data that you use while you’re in Canada. If you use up all your data you can add a data top-up or pay the same pay-per-use data rate just like when you’re at home.

To learn more about Easy Roam click here.

Data usage notifications

Koodo will notify you about your monthly data usage and any additional data charges on the account by text message. To learn more about data usage alerts, click here.

While data usage notifications are close to real-time, usage meters can be delayed by up to 6 hours. All usage information is approximate. Please refer to your monthly invoice for final charges.

To learn about Shock-Free Data, click here.


*Data must be enabled on your phone for picture messaging to function properly. That means you can only send a picture or video message if your data is turned on. Data used for picture messaging won’t be charged or deducted from your data add-on or plan. If your data is blocked or turned off, your picture or video messages will not be sent or received.

**Voice calls through third-party apps like Facebook, Skype, and Whatsapp use data.


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