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Forgot your Prepaid password? & Issues logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and...
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Contact us to reset your voicemail password....
Changing your Self Serve security question
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is...
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is used to recover your Self Serve email if you’ve forgotten it. Log in to your Self Serve account. On the top left, select the Self Serve dropdown menu and choose My profile. On the profile page, select Change...
Forgot your Self Serve email?
Forgot what email you used to sign up for your Self Serve account? Don’t worry – we’ve got you! Here’s how to log back in....
Forgot what email you used to sign up for your Self Serve account? Don’t worry – we’ve got you! Here’s how to log back in. Log in to your Self Serve account. Above the email field, select Forgot? Enter your first and last name. The names must match what was originally used to create the account. From the dropdown menu, choose either...
Changing your Self Serve email
Need to change the email you use to log in to Self Serve? Here's how to do it. Log in to your Self Serve account. On...
Need to change the email you use to log in to Self Serve? Here's how to do it. Log in to your Self Serve account. On the top left, select the Self Serve dropdown menu and choose My profile. On the profile page, select Change email. Enter your new email address. Select Change email address. You’re done! You’ll see a message that confirms the change...
Forgot your password?
We feel you. It happens to the best of us! On the Self Serve login page, select Forgot? beside the password field. Enter the email that’s registered...
We feel you. It happens to the best of us! On the Self Serve login page, select Forgot? beside the password field. Enter the email that’s registered with your Koodo account. Enter your last name. Select Submit. You should receive a "reset password" link in your email within 15 minutes. Once you receive the email, select the link and create your new password. Just so you know It...

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