My phone won’t connect to the internet
Sometimes your phone isn’t able to connect to the internet or your cellular data isn't working. Annoying, right? These tips below can help you solve...
Sometimes your phone isn’t able to connect to the internet or your cellular data isn't working. Annoying, right? These tips below can help you solve the problem. Your phone connects to the internet in two different ways: network data (4G LTE) and Wi-Fi. Before you head to a Koodo store or call us for help,...
Area codes
More people need phone numbers these days! The CRTC (Canadian Radio-television and Telecommunications Commission) approved these new area codes to create millions of new phone...
More people need phone numbers these days! The CRTC (Canadian Radio-television and Telecommunications Commission) approved these new area codes to create millions of new phone numbers: Place Current area code(s) New area code(s) When it starts Alberta 403, 587, 780, 825, 368 British Columbia 236, 250, 672, 604, 778 257 May 24, 2025 Manitoba 204,...
How to enable Extended Network Coverage on your device
What is Extended Network Coverage? Extended Network Coverage is designed to give you cell service in certain spots across Canada where there is no...
What is Extended Network Coverage? Extended Network Coverage is designed to give you cell service in certain spots across Canada where there is no Koodo network coverage, by connecting you to a partner’s network. If you’re entering an area with Extended Network coverage, your phone will connect to the partner’s network (this typically takes...
Koodo's network coverage
All Koodo plans run on reliable and award-winning 5G and 4G LTE networks, stretching your coverage from . Full access to the 5G network requires...
All Koodo plans run on reliable and award-winning 5G and 4G LTE networks, stretching your coverage from . Full access to the 5G network requires a 5G device and 5G speed rate plan. Compatible with Koodo – 4G (HSPA/LTE) frequency Koodo, TELUS, Virgin, Fido, Bell, Rogers Not compatible with Koodo – HSPA 900/2100 frequency Wind,...
I’m not getting any network service
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your...
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone has no service or isn’t able to send or receive calls and text messages. Try these troubleshooting tips: Turn off airplane mode: Make sure airplane mode is turned off....
Special service numbers for mobile phones
Find all the essential contacts you need, from medical emergencies to roadside assistance, right here in the Koodo network and the applicable charges you may...
Find all the essential contacts you need, from medical emergencies to roadside assistance, right here in the Koodo network and the applicable charges you may incur. Stay connected and informed with our curated directory. Canada-wide special numbers The following is a list of special and emergency numbers in the Koodo network. By Canadian convention, a...
Koodo coverage on the TTC
Koodo customers now have mobile coverage in select areas of the TTC subway system. Where on the TTC will I have a mobile network connection?...
Koodo customers now have mobile coverage in select areas of the TTC subway system. Where on the TTC will I have a mobile network connection? Line 1 – in the following stations and connecting tunnels: St. George Museum Queen’s Park St. Patrick Osgoode St. Andrew Union King Queen Dundas College Wellesley Bloor-Yonge Line 1 –...