If you can’t send or receive calls or text messages, check out our tips below for help.

There might be a quick fix if your phone has no service or isn’t able to send or receive calls and text messages. Try these troubleshooting tips:

- __Turn off airplane mode:__ Make sure airplane mode is turned off. This setting temporarily turns off your network service so you can’t send or receive calls or text messages. 
- Make sure you haven’t set your phone to __Do Not Disturb__. 
- __Remove your SIM card:__ This is an easy one. Make sure your phone is off before removing and reinserting its SIM card. 
- __Reset your network settings:__ Resetting your network settings clears your cellular and Wi-Fi network settings, including saved networks, Wi-Fi passwords, VPN and APN settings. Don’t worry, your personal data will be safe. 
- __Restart your phone:__ Believe it or not, this simple step could do the trick!

Need extra help? See our [interactive tutorials](https://www.koodomobile.com/help/article-categories/phone-troubleshooting "interactive tutorials") for easy-to-follow visuals.

If your issue is still unresolved after following these steps, you might need advanced [help from a rep](https://www.koodomobile.com/en/contact-us?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs). You can book a callback using [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout), send us a private message through [Facebook](https://www.facebook.com/Koodo), or ask the [Koodo Community](https://community.koodomobile.com/).

<br><br>
__Related help pages:__

- [Koodo's network coverage](https://www.koodomobile.com/en/help/koodos-network-coverage)
- [Compare our coverage](http://koodomobile.com/en/network)

Can't make calls or recieve texts? Click here to find out what to do if you're not getting any network service. 

Network

Mobility

Network coverage

E911 and T911

988 Mental Health Hotline

Network Traffic Management

I’m not getting any network service

More people need phone numbers these days! The CRTC (Canadian Radio-television and Telecommunications Commission) approved these new area codes to create millions of new phone numbers:

<style type="text/css">
.tg  {border-collapse:collapse;border-spacing:0;}
.tg td{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px;
  overflow:hidden;padding:10px 5px;word-break:normal;}
.tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px;
  font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;}
.tg .tg-0r18{border-color:inherit;font-size:14px;text-align:center;vertical-align:top}
.tg .tg-umgj{border-color:inherit;font-size:14px;font-weight:bold;text-align:center;vertical-align:top}
</style>
<table class="tg"><thead>
  <tr>
    <th class="tg-umgj">Place</th>
    <th class="tg-umgj">Current area code(s)</th>
    <th class="tg-umgj">New area code(s)</th>
    <th class="tg-umgj">When it starts</th>
  </tr></thead>
<tbody>
  <tr>
    <td class="tg-0r18">Alberta</td>
    <td class="tg-0r18">403, 587, 780, 825, 368</td>
    <td class="tg-0r18"></td>
    <td class="tg-0r18"></td>
  </tr>
  <tr>
    <td class="tg-0r18">British Columbia</td>
    <td class="tg-0r18">236, 250, 672, 604, 778</td>
    <td class="tg-0r18">257</td>
    <td class="tg-0r18">May 24, 2025</td>
  </tr>
  <tr>
    <td class="tg-0r18">Manitoba</td>
    <td class="tg-0r18">204, 431, 584</td>
    <td class="tg-0r18"></td>
    <td class="tg-0r18"></td>
  </tr>
  <tr>
    <td class="tg-0r18">New Brunswick</td>
    <td class="tg-0r18">506, 428</td>
    <td class="tg-0r18"></td>
    <td class="tg-0r18"></td>
  </tr>
  <tr>
    <td class="tg-0r18">Newfoundland and Labrador</td>
    <td class="tg-0r18">709, 879</td>
    <td class="tg-0r18"></td>
    <td class="tg-0r18"></td>
  </tr>
  <tr>
    <td class="tg-0r18">Ontario</td>
    <td class="tg-0r18">613, 343, 249, 705, 226, 519, <br>548, 807, 753, 683, 382</td>
    <td class="tg-0r18">942</td>
    <td class="tg-0r18">April 26, 2025</td>
  </tr>
  <tr>
    <td class="tg-0r18">Québec</td>
    <td class="tg-0r18">514, 438, 450. 579, 819, 873, 263, 354, 468</td>
    <td class="tg-0r18"></td>
    <td class="tg-0r18"></td>
  </tr>
  <tr>
    <td class="tg-0r18">Yellowknife (including Dettah), <br>Behchokǫ̀, and Whatì</td>
    <td class="tg-0r18">867</td>
    <td class="tg-0r18"></td>
    <td class="tg-0r18"></td>
  </tr>
</tbody></table>

## What does this mean?

• Your current phone number stays exactly the same 

• Only new phone numbers will get the new area code 

• Local calling areas don't change 

• 911 still works the same way - just dial those three numbers<br><br>

For more info, check out [www.newareacodes.ca](https://dial10.ca/en-CA/new-code.htm)

Area codes

<div class="collapsible">
  <h3> What is Extended Network Coverage? </h3>
</div>
<div class="content">

Extended Network Coverage is designed to give you cell service in certain spots across Canada where there is no Koodo network coverage, by __connecting you to a partner’s network.__ 

If you’re entering an area with Extended Network coverage, your phone will connect to the partner’s network (this typically takes a few seconds) so you can continue to use your data, text, and voice services without additional charges. There are some limitations to the features and services available on the Extended Network. For more info, check out the __Eligibility and limitations__ section below.

When connected to our Extended Network, your device network identifier (typically displayed on the top left or right corner of your screen, not displayed on all devices) will show our partner carrier instead of “Koodo.”

Extended Network Coverage will be provided in the following locations: 
- Highway 14 BC (Sooke to Port Renfrew)

  </div>

<div class="collapsible">
  <h3> Eligibility and limitations of Extended Network Coverage </h3>
</div>
<div class="content">

To be eligible for Extended Network Coverage, you must be on a __Koodo postpaid or Koodo prepaid mobility plan__ and may need to have __data roaming enabled__ on your mobile device.

There are certain limitations that will apply when you connect to Extended Network Coverage:

- VoLTE and 5G networks are not accessible at this time. Your phone will connect only to the __LTE network for data__ and to the __3G network for voice.__ 

- You'll notice a change in your voicemail experience:
  - If you have regular voicemail, you’ll need to enter your voicemail passcode when retrieving your messages
  - If you have Visual Voicemail, it’ll continue to work the same as on the Koodo network
- You might not be able to dial and use the following short code numbers:
  - 211: Community Information
  - 311: Non-Emergency Municipal Government
  - 411: Directory Assistance
  - 511: Weather & Traveller Information
  - 711: Access to Message Relay Service (MRS)
  - 811: Non-Urgent Health Teletriage Service
  - Other short code numbers starting with the pound sign (#)
  - Other short code number based on text (e.g. CAA)

- Calling long distance
  - You’ll need to use the following dialing pattern to call long distance: 1+ area code + phone number in order to connect

__Heads up!__ Our Extended Network Coverage is meant for those occasional times when you're in a tight spot. To keep things smooth, keep most of your monthly action (data, texts, and calls) on the Koodo network. If you find yourself mainly on the Extended Network, we might have to tweak your access to it moving forward.

Geographical coverage areas might change at any time without notice. Please note that Koodo is not responsible for any loss suffered as a result of any disruptions or outages to Extended Coverage or as a result of any changes to areas where Extended Coverage is available. 

  </div>

<div class="collapsible">
  <h3> Setting up your device to use Extended Network Coverage </h3>
</div>
<div class="content">

Once you enter an Extended Network Coverage area, your device will automatically connect and you’ll be able to send and receive voice calls and text messages. To use data, you might need to make sure Data Roaming is turned on in your device settings.

To enable data roaming on your device, follow the device-specific instructions below.

__iOS (Apple) devices:__
- Select __Settings__
- Select __Cellular__
- Select __Cellular Data Options__
- Toggle Data Roaming __ON__. It will appear green when data roaming is enabled

__Android devices:__
- Select __Settings__
- Select __Network and Internet__
- Select __Mobile Network__
- Toggle __ON__ Roaming - Connect to data services when roaming

__BlackBerry 10 devices:__

- Select __Settings__
- Select __Network Connections__
- Select __Mobile Networks__<br><br>

## If you have an eSIM:<br><br>

__iOS (Apple) devices:__

- Select __Settings__
- Select __Cellular__
- Under __SIMs__, select your Koodo phone number
- Toggle Data Roaming __ON__. It’ll appear green when data roaming is enabled

__Android devices:__

- Select __Settings__
- Select __Network and Internet__
- Select __eSIM Koodo__
- Toggle __ON__ Roaming - Connect to data services when roaming 

  </div>

<div class="collapsible">
  <h3> Experience when connecting to / disconnecting from an Extended Network Coverage </h3>
</div>
<div class="content">

__When entering an Extended Network Coverage area:__

Your device will disconnect from the Koodo network and reconnect to our partner’s network, which will typically take a few seconds.

- If you’re on a call, your call will be disconnected and you’ll need to call back. 
- If you’re using data (e.g. browsing the Internet or watching a video), your data session will disconnect. You might have to refresh the webpage you were visiting. 

Your __device network identifier__ (typically displayed on the top left or right corner of your screen, not displayed on all devices) will show our partner carrier instead of “Koodo,” meaning you’re now connected to our Extended Network Coverage. If you’re using an Android device, your device might also display a small “R,” indicating that you’re roaming, but there won’t be any additional fee for you to use this service within Canada.

Some features and services may not be available while on the Extended Network (See the “Extended Network Eligibility” dropdown above).<br><br>

__When exiting an Extended Network Coverage area:__

Your device will automatically reconnect to the Koodo network within a few seconds after you re-enter the Koodo network coverage area. 
- Once a call is established in an Extended Network Coverage area, it will continue without interruption until the call is completed. 
- Once a data session is established (e.g. browsing the Internet or watching a video), your session will stay connected until it's ended (e.g. you close your Internet browser). 

Your device network identifier will return to “Koodo” meaning you’re now back on the Koodo network.

  </div>

<div class="collapsible">
  <h3> Will I be charged for using Extended Network Coverage? </h3>
</div>
<div class="content">

There are no additional charges specific to using Extended Network Coverage. All your usage while connected to Extended Network Coverage will be billed according to your current rate plan, including any airtime and long-distance rates included in your rate plan or add-ons. 

  </div>

How to enable Extended Network Coverage on your device

All Koodo plans run on reliable and award-winning 5G and 4G LTE networks, stretching your coverage from [east to west and north to south](http://koodomobile.com/en/network). 

Full access to the 5G network requires a 5G device and 5G speed rate plan.

__Compatible with Koodo – 4G (HSPA/LTE) frequency__
Koodo, TELUS, Virgin, Fido, Bell, Rogers

__Not compatible with Koodo – HSPA 900/2100 frequency__
Wind, Mobilicity, Videotron <br><br>

<br><br>__Does Koodo have a 5G Network?__

Koodo offers service on both 4G LTE and 5G networks. That means the happiest network is available in more places than ever, with a faster connection than ever. Get ready for quicker downloads, faster streaming, and on-the-go gaming across Canada. To access the 5G network, customers must be using a 5G-enabled device on a 5G speed plan and be in an area that has 5G network coverage. To learn more about our different rate plan speeds, check out our help article about [Speed experience in rate plans](https://www.koodomobile.com/en/help/data-speeds?search_api_views_article_search_fulltext=5g%20network).<br><br>

__Related help pages:__
- [Koodo's coverage](http://koodomobile.com/en/network)
- [SIM card 101](https://www.koodomobile.com/en/help/koodo-sim-support)

Koodo's network is big, we mean, really big. Find out more about our coverage right here. 

Koodo's network coverage

Find all the essential contacts you need, from medical emergencies to roadside assistance, right here in the Koodo network and the applicable charges you may incur. Stay connected and informed with our curated directory.

<div class="collapsible">
  <h3> Canada-wide special numbers </h3>
</div>
<div class="content">

The following is a list of special and emergency numbers in the Koodo network. By Canadian convention, a * prefix indicates an airtime-free or toll-free number.

- 611 or *611 (Koodo Mobility Client Care): Free
- #123 (Koodo Pay & Talk Automated Assistant): Free
- #TAXI (#8294 ): $2.50 per call + airtime
- 911 (Emergency Services): Free
- 411 Directory Assistance routing to the local telephone service centre: Standard airtime charges, plus $3.50 per call (call completion is not available). Directory Assistance will send the 411 listing to your phone via text message at no additional charge. Roaming airtime charges apply in US (not covered by roaming passes)
- 511 Travel Information: Free in Canada. Roaming airtime charges apply in US (not covered by roaming passes)
- 711 Telephone Devices for the Deaf Service, routing to the Wireless Relay Service: Standard airtime charges; no long distance
- 0+ Operator or credit card dialing: Airtime only
- *CAA (*222) Canadian Automobile Association: Free
- *16 Canadian Coast Guard: Free
- *666 CANUTEC (report toxic spills): Free (not available in all provinces)
- *282 Canadian Tire Auto Club: Free
- *DAA (*322) Dominion Auto Association: Free

  </div>

<div class="collapsible">
  <h3> Ontario special numbers </h3>
</div>
<div class="content">

__GTA__

- *98 FM98 Traffic Call: Free
- *680 AM680 Traffic Call: Free

__Toronto__

- *687 Toronto Police: Free

__Ontario__

- *677 Ontario Provincial Police: Free

  </div>

<div class="collapsible">
  <h3> British Columbia special numbers </h3>
</div>
<div class="content">

*TV4BC (*88422) Television for British Columbia (BC only): Free 

  </div>

<div class="collapsible">
  <h3> Quebec special numbers </h3>
</div>
<div class="content">

*4141 Sûreté du Québec: Free

These numbers are airtime-free but might not be toll-free.

  </div>

<br><br>

__Related help pages:__

- [E911, T911, and Emergency Services](https://www.koodomobile.com/en/help/e911-and-t911) 
- [9-8-8 service is now live in Canada](https://www.koodomobile.com/en/help/9-8-8-service-canada)


Special service numbers for mobile phones

Sometimes your phone isn’t able to connect to the internet or your cellular data isn't working. Annoying, right? These tips below can help you solve the problem.

Your phone connects to the internet in two different ways: network data (4G LTE) and Wi-Fi. Before you head to a Koodo store or call us for help, here are some possible quick fixes if your phone’s data or Wi-Fi is not working.

Need extra help? See our [interactive tutorials](https://www.koodomobile.com/help/article-categories/phone-troubleshooting "interactive tutorials") for easy-to-follow visuals.

### Network data troubleshooting
Data lets you access the internet with your phone anywhere on Canada’s largest 4G LTE network.

Can’t connect to Koodo’s data network? Try these tips:

1. __Check if you’ve reached your monthly data limit:__ Log into your [Self Serve](http://koodomobile.com/selfserve "Self Serve") account to see if your data usage for the month is at 100%. You can either wait until next month’s billing cycle or add more data to your account on Self Serve. With Koodo’s [Shock Free® Data](https://www.koodomobile.com/en/help/shock-free-data) feature, you'll receive text notifications when you use 50%, 90%, and 100% of your data usage, and we'll pause your data when you reach your limit. 
2. __Remove the SIM card:__ This one is easy. Turn your phone off before removing and reinserting the SIM card. Search __SIM card__ in your phone’s interactive tutorials for step-by-step help.
3. __Turn on your cellular data:__ Search __Accessing Mobile Network Settings__ in your phone’s interactive tutorials for step-by-step help.
4. __Reset your network settings:__ Resetting your network settings just clears your cellular and Wi-Fi network settings, including saved networks, Wi-Fi passwords, VPN and APN settings. Don’t worry, your personal data will be safe. Search __Network__ in your phone’s interactive tutorials for step-by-step help.
5. __Make sure your APN is sp.koodo.com__. Resetting your network settings will set your APN to its original values.

### Wi-Fi troubleshooting
Don’t want to use your phone’s data? You can always use Wi-Fi to connect to the internet.

If you’re having trouble connecting to Wi-Fi, try these tips:

1. __Restart your phone:__ Believe it or not, this simple step could do the trick! Search Restart in your phone’s interactive tutorials for step-by-step help.
2. __Update your phone’s software:__ If new software update is available, this can sometimes help fix Wi-Fi challenges. Search Update in your phone’s interactive tutorials for step-by-step help. __FYI:__ Just to be safe, back up all your photos, videos and data before updating your software. Sometimes updating errors can lead to losing personal data. Search Back up in your phone’s interactive tutorials for step-by-step help.
3. __Make sure your Wi-Fi is enabled:__ Search Connecting to Wi-Fi in your phone’s interactive tutorials for step-by-step help.

### Configuring your tablet

If you have brought your own tablet to Koodo with one of our bring your own tablet plans you can follow the above steps if you're having trouble connecting. If you have an iPad that you wish to set up with one of our bring your own tablet plans, you will need to manually configure its APN settings to connect to the internet. Here's how: 

1. Insert a __Koodo SIM card__ into an unlocked iPad, or Koodo/Telus iPad
2. Tap __Settings__
3. Tap __Cellular Data__
4. Tap __Cellular Data Options__
5. Tap __APN Settings__ 
6. Change __APN__ to __sp.koodo.com__ 


I can't connect to the internet! Annoying right? Check out Koodo's tips to fix it and get you back online in no time. 

My phone won’t connect to the internet

Koodo customers now have mobile coverage in select areas of the TTC subway system. 

## Where on the TTC will I have a mobile network connection?

__Line 1 – in the following stations and connecting tunnels:__

- St. George
- Museum
- Queen’s Park
- St. Patrick
- Osgoode
- St. Andrew
- Union
- King
- Queen
- Dundas
- College
- Wellesley
- Bloor-Yonge

__Line 1 – in the following stations:__

- Spadina
- Dupont

__Line 2 – in the following stations and connecting tunnels:__

- St. George
- Bay
- Bloor-Yonge

__Line 2 – in the following stations:__

- Keele
- Dundas West
- Lansdowne
- Dufferin
- Ossington
- Christie
- Bathurst
- Spadina
- Sherbourne
- Castle Frank

## What will the mobile connection experience look like on the TTC?

Your mobile device will automatically work when you’re in areas of the TTC subway and tunnels that are connected to our network. You’ll be able to talk, text, and browse as you normally would in other areas.<br><br>

## When will network coverage in other stations be available?

We’re working hard on expanding the network so all riders can connect and access mobile services everywhere across the TTC.

This page will be updated as our network team continues to connect more stations and tunnels across the TTC.

Got a Q? We have the A.

Need more help?