Language
Region
Language
Region
Rate plan proration explained
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of...
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of your new rate plan will be prorated. This means that you won’t have the full amount of your data until the first day of your next bill cycle (the first...
Setting up data on your non-Koodo phone
If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not...
If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not be exactly the same on your phone, but they should help you to get started. Activate data on your Android phone How to set up and activate data on your...
Personal Hotspot
Hey hotshot, if you’ve got more mobile data than you know what to do with, then why don’t you share some with friends and family...
Hey hotshot, if you’ve got more mobile data than you know what to do with, then why don’t you share some with friends and family by using your Personal Hotspot? The lowdown on Hotspot: Personal Hotspot is a setting you can activate on your phone which allows your friends and family to connect to your phone’s mobile...
How to: Activate LTE on your mobile device
How to activate LTE on your mobile device On an Apple device To enable LTE on an iPhone or an iPad running iOS 13...
How to activate LTE on your mobile device On an Apple device To enable LTE on an iPhone or an iPad running iOS 13 or newer: Go to Settings Select Cellular Select Cellular data options Select Voice & Data Select LTE, then VoLTE on On an Android device On Android, the settings vary slightly between models and...
I can’t connect to the internet
Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help you solve the problem. Your phone connects to the...
Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help you solve the problem. Your phone connects to the internet in two different ways: network data (4G LTE) and Wi-Fi. Before you head to a Koodo store or call us for help, here are some possible quick fixes if...
How to: Pausing and resuming data
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data...
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go...
Shock-Free® Data
Want your data to be endless? Consider switching to TELUS - we’re part of the same team. Say goodbye to unexpected data charges thanks to notifications...
Want your data to be endless? Consider switching to TELUS - we’re part of the same team. Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their Self Serve account. What is Shock-Free® Data? Shock-Free® Data lets you be in control...
Keeping track of your data usage
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use...
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use data. Feature Uses data Voice calling No Text messaging No Picture messaging* No Email Yes Instant messaging (iMessage, WhatsApp) Yes Internet and map...
Data usage alerts
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100%...
Canada-wide Alerts Percentage Alerts With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone. Starting February, 2018 (at the beginning of your new...
Data tips
Here are a few handy tips to keep in mind when using your data. Close your apps: Apps running in the background may still be...
Here are a few handy tips to keep in mind when using your data. Close your apps: Apps running in the background may still be using data. Make sure to close them if you’re concerned about burning through your data. Data not working? Make sure your data is turned on by going to your phone...

Need more help?

Visit the Koodo Community.