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Data tips
Here are a few handy tips to keep in mind when using your data. Close your apps: Apps running in the background may...
Here are a few handy tips to keep in mind when using your data. Close your apps: Apps running in the background may still be using data. Make sure to close them if you’re concerned about burning through your data. Data not working? Make sure your data is turned on by going to your phone settings....
How to: Stop receiving alerts about data usage
It's easy to turn your data notifications on and off in Self Serve (as long as you have authority on the account). Just follow the...
It's easy to turn your data notifications on and off in Self Serve (as long as you have authority on the account). Just follow the steps below. Log into your Self Serve account. On the Overview page, select View usage on your dashboard. Select Change data settings on your data metre to get to the data settings page. Once selected, check the box Yes,...
How to: Pausing and resuming data
ShockFree data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data...
ShockFree data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go over, which means no surprises...
Setting up data on your non-Koodo phone
If you’re having trouble with data on your nonKoodo phone, you might need to configure your network settings for Koodo. The steps below may not...
If you’re having trouble with data on your nonKoodo phone, you might need to configure your network settings for Koodo. The steps below may not be exactly the same on your phone, but they should help you to get started. Setting up data on your iPhone Back up your iPhone (using iCloud or iTunes). Go to Settings  iCloud  Storage & Backup. Insert your...
I can’t connect to the internet
Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help you solve the problem. Your phone connects to the...
Sometimes your phone isn’t able to connect to the internet. Annoying, right? These tips below can help you solve the problem. Your phone connects to the internet in two different ways: network data (4G LTE) and WiFi. Before you head to a Koodo store or call us for help, here are some possible quick fixes if your phone’s data or WiFi...
Data usage alerts
Canadawide Alerts Percentage Alerts With Koodo ShockFree Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100%...
Canadawide Alerts Percentage Alerts With Koodo ShockFree Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone. Starting February, 2018 (at the beginning of your new bill cycle), somebody on the...
Rate plan proration explained
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of...
When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of your new rate plan will be prorated. This means that you won’t have the full amount of your data until the first day of your next bill cycle (the first full bill cycle with your...
Shock-free data
Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off...
Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their Self Serve account. What is ShockFree data? ShockFree data lets you be in control of your own data usage so you can avoid unexpected charges. That means you’ll never go over your data again without...
Keeping Track of Your Data Usage
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use...
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use data. Feature Uses data Voice calling No Text messaging...
Personal hotspot
Hey hotshot, if you’ve got more mobile data than you know what to do with, then why don’t you share some with friends and family...
Hey hotshot, if you’ve got more mobile data than you know what to do with, then why don’t you share some with friends and family by using your Personal Hotspot? The lowdown on Hotspot: Personal Hotspot is a setting you can activate on your phone which allows your friends and family to connect to your phone’s mobile data via WiFi. It means...

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