Shipping and delivery
After placing an online order, you can use the information in this article to track your shipment, understand delivery timelines and find answers to common...
After placing an online order, you can use the information in this article to track your shipment, understand delivery timelines and find answers to common questions about your order. Where does Koodo ship? We ship to all Canadian addresses, including those in Nunavut, the Northwest Territories and Canadian P.O Boxes. Orders with non-Canadian addresses can't...
Check the status of your order
Waiting for your new phone or tablet to arrive? You can track your order anytime using the for the latest updates from processing to delivery....
Waiting for your new phone or tablet to arrive? You can track your order anytime using the for the latest updates from processing to delivery. How to track your order To check on the status of your order: Go to the Enter your order number and email address What orders can be tracked? Phone and...
Canada Post labour disruption: changes to shipping, billing, and returns
Learn about shipping alternatives and support during the Canada Post strike. Due to Canada Post labour disruptions, we’ve made some changes to how we handle...
Learn about shipping alternatives and support during the Canada Post strike. Due to Canada Post labour disruptions, we’ve made some changes to how we handle orders, billing, and returns. Shipping for new orders As of May 12, 2025, all orders will ship via an alternate courier (such as UPS, Purolator) with some exceptions: PO Box:...