Shipping and delivery
After placing an online order, you can use the information in this article to track your shipment, understand delivery timelines and find answers to common...
After placing an online order, you can use the information in this article to track your shipment, understand delivery timelines and find answers to common questions about your order. Where does Koodo ship? We ship to all Canadian addresses, including those in Nunavut, the Northwest Territories and Canadian P.O Boxes. Orders with non-Canadian addresses can't...
Canada Post labour disruption: shipping, billing and returns
Learn how the Canada Post labour disruption affects shipping, bill payments, and returns. Due to Canada Post labour disruptions, we’ve made some changes to how...
Learn how the Canada Post labour disruption affects shipping, bill payments, and returns. Due to Canada Post labour disruptions, we’ve made some changes to how we handle orders, billing, and returns. How are orders being shipped during a Canada Post labour disruption? As of May 12, 2025, all orders will ship via alternate couriers, such...
Check the status of your order
Waiting for your new phone or tablet to arrive? You can track your order anytime using the for the latest updates from processing to delivery....
Waiting for your new phone or tablet to arrive? You can track your order anytime using the for the latest updates from processing to delivery. How to track your order To check on the status of your order: Go to the Enter your order number and email address What orders can be tracked? Phone and...