Shipping and delivery

We ship to all Canadian addresses, including those in Nunavut and the Northwest Territories. Orders with non-Canadian addresses can't be processed. We use different shipping companies, depending on your location. Make sure that someone will be available to sign for the package between 9am to 5pm, Monday through Friday. Packages with insufficient delivery information will be returned to Koodo. A non-refundable shipping fee ($10) may be charged at the time of purchase for online orders.

Heads up! There's no exchange process online, which means that, if you're not satisfied with the phone you received, you must return it and buy another phone. Please note that a shipping fee will be applied to the new phone.

Koodo and the courier services we use are not responsible for any missing or incorrect information entered on your order.

Track your order

Note: SIM-only orders can’t be tracked.


1 - What should I do if the tracking number for my new phone is not available?

Please go to Koodo Assist and ask to schedule a callback, so one of our reps can help you with this.

2 - Can you provide an estimated delivery timeline for SIM-only orders?

SIM-only orders are usually delivered within 7-10 business days.

3 - Do you ship to Canadian P.O. boxes?

Yes, we do!

4 - Which company do you ship with?

The shipping email you receive will state which company the item is being shipped with.

5 - What are the estimated shipping times in Canada?

The latest shipping times are stated separately for each device.

6 - What should I do if I've lost my tracking number?

Please go to Koodo Assist and schedule a callback, so a rep can help you with this.

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