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Redeeming your Koodo promo code
Sorry - at this time, promo codes can’t be redeemed online. Please redeem your promo code at your nearest Koodo store. If you have problems with...
Sorry - at this time, promo codes can’t be redeemed online. Please redeem your promo code at your nearest Koodo store. If you have problems with your promo code after visiting the store, contact us to schedule a callback and a rep will help you out....
Ordering online
Canadian orders and credit cards A valid Canadian-issued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit...
Canadian orders and credit cards A valid Canadian-issued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit cards. All prices listed are in Canadian dollars. (Product pricing and availability are subject to change without notice.) Ordering and shipping confirmation Orders with non-Canadian addresses cannot be processed. It usually...
Shipping and delivery
Order online and get free shipping anywhere in Canada! We use different shipping companies, depending on your location. We ship to all Canadian addresses, including...
Order online and get free shipping anywhere in Canada! We use different shipping companies, depending on your location. We ship to all Canadian addresses, including those in Nunavut and the Northwest Territories. Orders with non-Canadian addresses can t be processed. Make sure that someone will be available to sign for the package between 9am to 5pm,...
Returning or exchanging your Koodo phone
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The...
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The Tab charge will be removed and the amount you had paid for your phone upfront will be given back to you. Any other charges will be the responsibility of the...
Certified pre-owned phones
Want a "like-new" phone without the hefty "like-new" prices? We can help with that. Certified Pre-owned phones are refurbished, high-quality phones. Each phone goes through...
Want a "like-new" phone without the hefty "like-new" prices? We can help with that. Certified Pre-owned phones are refurbished, high-quality phones. Each phone goes through extensive inspection, then is cleaned and re-packaged to look and function like new to make sure you get only 100% functionality. The prices of Certified Pre-owned phones are always lower...
Affordable plans just right for you.
We care about getting you great plans at great prices that are right for you. Our “True North Affordability” stamp means our plans line up...
We care about getting you great plans at great prices that are right for you. Our “True North Affordability” stamp means our plans line up with the stated benchmark* for wireless affordability. As part of their campaign, the Liberal Party pledged to make cell phone bills more affordable and reduce them by 25%, saving a family...
Pre-ordering your phone
Pre-order online. Skip the real life line. When you pre-order your phone with us, it s delivered right to your home. What pre-ordering with Koodo looks...
Pre-order online. Skip the real life line. When you pre-order your phone with us, it s delivered right to your home. What pre-ordering with Koodo looks like Choose the phone you want. Your credit card is charged as soon as you submit your order. We ll notify you by email when your order has been submitted, and when your...
Checking out
If you see an error while you’re checking out, try these things out: Clear any cookies in your browser, clear your cart, and try again. Make sure...
If you see an error while you’re checking out, try these things out: Clear any cookies in your browser, clear your cart, and try again. Make sure that the address you enter in the billing section matches the one on your credit card. You can enter any Canadian address in the shipping section. If you’re still having trouble,...
Credit check requirements
A credit check is required for all new customers. Tab eligibility and activation are subject to credit approval. To complete a credit check at a...
A credit check is required for all new customers. Tab eligibility and activation are subject to credit approval. To complete a credit check at a Koodo store or retail partner, you’ll need to provide your name, date of birth, and one of the following: Canadian Driver’s License, or Canadian SIN card or Letter, or Canadian Credit Card Plus, any one of...
Before you buy a prepaid phone
Where to buy a Prepaid phone Koodo phones are sold at Koodo stores, Best Buy and Wal-Mart. Find the location nearest you. Just so you know There...
Where to buy a Prepaid phone Koodo phones are sold at Koodo stores, Best Buy and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you re not getting the results you want, Koodo offers a 15-day money back...

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