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Checking Out
If you see an error while you’re checking out, try these things out: Clear any cookies in your browser, clear your cart, and try again. ...
If you see an error while you’re checking out, try these things out: Clear any cookies in your browser, clear your cart, and try again. Make sure that the address you enter in the billing section matches the one on your credit card. You can enter any Canadian address in the shipping section. If you’re still having trouble, email us at...
Certified pre-owned phones
Certified Preowned Phones are highquality phones that have been used for no more than 30 days. They’re available online or in select stores. Each phone...
Certified Preowned Phones are highquality phones that have been used for no more than 30 days. They’re available online or in select stores. Each phone goes through an extensive inspection to guarantee goodasnew quality, including: Functional and cosmetic inspection: With the highest of standards, we inspect the phone’s body, camera, screen, buttons, keys, audio and vibration components, software, and battery, ensuring...
Returning or exchanging your Koodo phone
If you aren’t happy with your Koodo phone, you can return or exchange it within 15 days for a full refund and Tab reversal. You'll...
If you aren’t happy with your Koodo phone, you can return or exchange it within 15 days for a full refund and Tab reversal. You'll get whatever you paid for your phone back, no questions asked. Any other charges, however, will be your responsibility. The phone must be returned in likenew condition with all included accessories and proof of purchase. If your...
Before you buy a Prepaid phone
Where to buy a Prepaid phone Koodo phones are sold at Koodo stores, Best Buy and WalMart. Find the location nearest you. Just so you know ...
Where to buy a Prepaid phone Koodo phones are sold at Koodo stores, Best Buy and WalMart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you're not getting the results you want, Koodo offers a 15day money back guarantee on your phone....
Pre-ordering your phone
Preorder online. Skip the real life line. When you preorder your phone with us, it's delivered right to your home. What preordering with Koodo looks like ...
Preorder online. Skip the real life line. When you preorder your phone with us, it's delivered right to your home. What preordering with Koodo looks like Choose the phone you want. Your credit card is charged as soon as you submit your order. We'll notify you by email when your order has been submitted, and when your order has been shipped. A...
Redeeming your Koodo promo code
Got a promo code to use at koodo.com? Awesome! Here’s how to redeem it. 1) Go to koodo.com/phones to pick out the phone and Tab that...
Got a promo code to use at koodo.com? Awesome! Here’s how to redeem it. 1) Go to koodo.com/phones to pick out the phone and Tab that you want. If you’re bringing your own phone to Koodo you can just select a SIM card. Make sure you’ve checked the details of your promo code to be sure your selection works with the promo! 2) After...
Shipping and delivery
Order online and get free shipping anywhere in Canada! All deliveries are handled by Canada Post. We ship to all Canadian addresses, including those in Nunavut...
Order online and get free shipping anywhere in Canada! All deliveries are handled by Canada Post. We ship to all Canadian addresses, including those in Nunavut and the Northwest Territories. Orders with nonCanadian addresses can't be processed. Make sure that someone will be available to sign for the package between 9am to 5pm, Monday through Friday. Packages with insufficient delivery information...
Ordering Online
Canadian orders and credit cards A valid Canadianissued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit...
Canadian orders and credit cards A valid Canadianissued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit cards. All prices listed are in Canadian dollars. (Product pricing and availability are subject to change without notice.) Ordering and shipping confirmation Orders with nonCanadian addresses cannot be processed. It usually takes 35 business days for...
Credit check requirements
A credit check is required for all new customers. Tab eligibility and activation are subject to credit approval. To complete a credit check at a...
A credit check is required for all new customers. Tab eligibility and activation are subject to credit approval. To complete a credit check at a Koodo store or retail partner, you’ll need to provide your name, date of birth, and one of the following: Canadian Driver’s License, or Canadian SIN card or Letter, or Canadian Credit Card Plus, any one of the following...

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