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Shipping and delivery
We ship to all Canadian addresses, including those in Nunavut and the Northwest Territories. Orders with non-Canadian addresses can't be processed. We use different shipping...
We ship to all Canadian addresses, including those in Nunavut and the Northwest Territories. Orders with non-Canadian addresses can't be processed. We use different shipping companies, depending on your location. Make sure that someone will be available to sign for the package between 9am to 5pm, Monday through Friday. Packages with insufficient delivery information will...
Ordering online
A valid Canadian-issued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit cards. All prices listed...
A valid Canadian-issued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit cards. All prices listed are in Canadian dollars. (Product pricing and availability are subject to change without notice.) Heads up! Your card will be charged as soon as your phone/SIM order is submitted online. Your...
Before you buy a prepaid phone
Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo...
Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you're not getting the results you want, Koodo offers a 15-day money back guarantee on your phone. You'll get...
Certified Pre-owned Phones and Tablets
Want a new to you device without the new device price? We can help with that. Koodo Certified Pre-owned devices are of high-quality and come...
Want a new to you device without the new device price? We can help with that. Koodo Certified Pre-owned devices are of high-quality and come with a 1-year warranty backed by Koodo. Each one goes through an extensive inspection process by an experienced technician to meet our commitment to quality. Functional Inspection With the highest of standards,...
Credit check requirements
A credit check is required for all new customers. Tab eligibility and activation are subject to credit approval. To complete a credit check at a...
A credit check is required for all new customers. Tab eligibility and activation are subject to credit approval. To complete a credit check at a Koodo store or retail partner, you’ll need to provide your name, date of birth, and one of the following: Canadian Driver’s License, or Canadian SIN card or Letter, or Canadian Credit Card Plus, any one of...
Returning or exchanging your Koodo phone
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. A...
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. A refundable SIM card fee ($5) and a non-refundable shipping fee ($10) may have been charged at the time of purchase for online orders. Heads up! There's no exchange process online,...
Pre-ordering your phone
Pre-order online. Skip the real-life line. When you pre-order your phone with us, it's delivered right to your home. What pre-ordering with Koodo looks like Choose the...
Pre-order online. Skip the real-life line. When you pre-order your phone with us, it's delivered right to your home. What pre-ordering with Koodo looks like Choose the phone you want. Your credit card is charged as soon as you submit your order. We'll notify you by email when your order has been submitted and when your order has been...
Redeeming your Koodo promo code
Got a promo code to use at koodo.com? Awesome! Here’s how to redeem it. Let’s get started. Click to let us know if you’re a...
Got a promo code to use at koodo.com? Awesome! Here’s how to redeem it. Let’s get started. Click to let us know if you’re a current or a new customer, then follow the outlined steps: Current Customer Log in to your Self Serve account. Click the Shop menu, then choose one of the actions below: ...
Checking out
If you see an error while you’re checking out, try these things out: Clear any cookies in your browser, clear your cart, and try again. Make sure...
If you see an error while you’re checking out, try these things out: Clear any cookies in your browser, clear your cart, and try again. Make sure that the address you enter in the billing section matches the one on your credit card. You can enter any Canadian address in the shipping section. If you’re still having trouble,...

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