Language
Region
Language
Region
Moving your number to another TELUS provider
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over,...
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired. You’ll see the shifting without doing the lifting! Just...
Topping up your prepaid account
How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account or by dialing *611 on...
How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account or by dialing *611 on your Koodo phone. Choose from three top-up options: 1. Credit or Visa Debit: Register a credit or Visa Debit card on Prepaid Self Serve. You can also register for automatic 30-day top-ups....
Prepaid province-wide calling
Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of...
Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of the province they’re from. If you’re travelling to another province, you can make Province-wide calls while you’re there. You’ll still receive unlimited incoming calls. But you won’t be able to call...
Activating your prepaid phone
Here s what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the...
Here s what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid...
Prepaid 101 - Viewing your promos in Self Serve
You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section...
You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section called “My Promotions”, you’ll be able to see: Your usage on promo features (e.g. data bonuses). The remaining portion you have left if you’re on a promo that extends multiple months. Just to...
Prepaid 101 - Things to know about redeeming your promos
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid...
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid service. These promos are redeemed using Promo Codes or they may also be Auto-load Promos (which are automatically applied offers on your base plan). Below are a few things you...
Moving your number to Koodo
Moving your number shouldn t have you working up a sweat. That s why we do all the heavy lifting for you. Just bring your...
Moving your number shouldn t have you working up a sweat. That s why we do all the heavy lifting for you. Just bring your active phone to us and we ll tell your current provider that you re dropping them like a bad habit. Typically, you can move your number if: It s an active mobile...
Lost or stolen Prepaid phone
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here s how to do it quickly: Log in to...
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here s how to do it quickly: Log in to your Prepaid Self Serve account. Select the Phone Services tab. Select Suspend Service in the Lost/Stolen Phone section. You can also Contact Us to suspend your service. Just so you know, charges may...
Long distance, travel and roaming on Prepaid
Talk Boosters® can be used to make Canada-wide, U.S. and international calls. For more information on Talk Boosters check out our standard rates page Koodo Prepaid...
Talk Boosters® can be used to make Canada-wide, U.S. and international calls. For more information on Talk Boosters check out our standard rates page Koodo Prepaid has national coverage, which means you don’t pay roaming fees across Canada, and provides coverage to 96% of the Canadian population. To see where 96% of the Canadian population live,...
Before you buy a prepaid phone
Where to buy a Prepaid phone Koodo phones are sold at Koodo stores, Best Buy and Wal-Mart. Find the location nearest you. Just so you know There...
Where to buy a Prepaid phone Koodo phones are sold at Koodo stores, Best Buy and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you re not getting the results you want, Koodo offers a 15-day money back...

Need more help?

Visit the Koodo Community.