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Multimedia messaging and browsing services update
As technology evolves, the legacy Multimedia Messaging Service (MMS) and browsing platform has reached end-of-life. We’re working on platform upgrades, and as of summer 2023...
As technology evolves, the legacy Multimedia Messaging Service (MMS) and browsing platform has reached end-of-life. We’re working on platform upgrades, and as of summer 2023 the legacy platform will no longer be supported. Please read further to learn how this will affect your services. Which devices will be affected? Devices launched after 2017 and sold by...
Long distance, travel and roaming on Prepaid
Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, customers using U.S. roaming add-ons...
Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, customers using U.S. roaming add-ons will be impacted by differences in coverage or service quality (including 9-1-1 calls) when roaming in the U.S. Customers may also experience changes to services such as welcome messages, voicemail...
Transferring your number to Koodo
To see if your existing phone number is eligible to move to Koodo, check here. To get started with transferring your number to Koodo, please select...
To see if your existing phone number is eligible to move to Koodo, check here. To get started with transferring your number to Koodo, please select the How to transfer... dropdown menu that applies to you, then follow the steps: How to transfer your number if you're a Koodo Postpaid customer You’re a Postpaid customer if...
Prepaid base plans
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a Prepaid base plan first. When it comes to Koodo Prepaid base...
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a Prepaid base plan first. When it comes to Koodo Prepaid base plans, there are no pay-per-use charges. You'll have unlimited access to your included features for 30 days, and you get exactly what you paid for. No surprises. 3G Prepaid base Plans 3G...
360-day plan FAQs
How do 360-day plans work? On a 360-day plan, you’ll get your full 12 months’ worth of data on your activation date. The data will not...
How do 360-day plans work? On a 360-day plan, you’ll get your full 12 months’ worth of data on your activation date. The data will not expire within the 12 months, and any unused data after 360 days will not be carried over. To help you keep track of your usage, we'll send you reminders each time...
Prepaid boosters
What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a Talk or Data Booster add-on by logging in...
What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a Talk or Data Booster add-on by logging in to Prepaid Self Serve. Here’s how: Log in to your Prepaid Self Serve account Select the Base Plan & Booster Add-ons tab Beside Base Plan Minutes, Data & Booster Add-on(s), select Add Booster Add-ons From...
Topping up your prepaid account
How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account. Choose from three top-up options: 1....
How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account. Choose from three top-up options: 1. Credit or Visa Debit: Register a credit or Visa Debit card on Prepaid Self Serve. You can also register for automatic 30-day top-ups. It’s a hassle-free way of making sure you have...
Before you buy a prepaid phone
Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo...
Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you're not getting the results you want, Koodo offers a 15-day money back guarantee on your phone. You'll get...
Prepaid SIM cards
To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase on Amazon. If you have a...
To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase on Amazon. If you have a Prepaid SIM you wish to activate, you’ll need to go to our Prepaid site to see how. Activate here. Getting another phone on Prepaid You can buy a new phone and use...
Activating your prepaid phone
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging...
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid plans...

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