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Forgot your Prepaid password? & Issues logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and...
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Contact us to reset your voicemail password....
Prepaid 101 - Viewing your Promos in Self Serve
You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section...
You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section called “My Promotions”, you’ll be able to see: Your usage on promo features (e.g. data bonuses). The remaining portion you have left if you’re on a promo that extends multiple months. Just to let you know:...
Prepaid 101 - Promos on suspended accounts
Recurring promos If you’re on a recurring promo and your account is suspended, you will only lose the promo if you reactivate on a new plan. For...
Recurring promos If you’re on a recurring promo and your account is suspended, you will only lose the promo if you reactivate on a new plan. For example, if you’re on a promo that provides 500 MB of bonus data for 5 months and you fall into suspend in month 2 and you decide to: Reactivate on a new plan: You will...
Prepaid SIM cards
Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Get one at your nearest store. Getting another phone...
Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Get one at your nearest store. Getting another phone on Prepaid You can buy a new phone and use the same Koodo Prepaid SIM card. No need to activate your new phone! Deactivating your SIM card To deactivate your SIM card, simply stop topping up your account....
Activating your Prepaid phone
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the...
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® addon(s). You can choose from a number of base plans and Talk or Data Booster addons on our Prepaid plans page. Your payment...
Long distance, travel and roaming on Prepaid
Talk Boosters® can be used to make Canadawide, U.S. and international calls. For more information on Talk Boosters check out our standard rates page Koodo Prepaid...
Talk Boosters® can be used to make Canadawide, U.S. and international calls. For more information on Talk Boosters check out our standard rates page Koodo Prepaid has national coverage, which means you don’t pay roaming fees across Canada, and provides coverage to 96% of the Canadian population. To see where 96% of the Canadian population live, you can check out our...
Registering for Prepaid Self Serve
If you activated your phone online, you're already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated...
If you activated your phone online, you're already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated your phone. If you activated instore, registration only takes a few minutes. All you need is: Your email address Your Koodo Prepaid phone number During the registration process, a 4digit code will be sent to your Koodo phone...
Before you buy a Prepaid phone
Where to buy a Prepaid phone Koodo phones are sold at Koodo stores, Best Buy and WalMart. Find the location nearest you. Just so you know ...
Where to buy a Prepaid phone Koodo phones are sold at Koodo stores, Best Buy and WalMart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you're not getting the results you want, Koodo offers a 15day money back guarantee on your phone....
Prepaid 101 - Things to know about redeeming your promos
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus addons (and so much more!) on their Koodo Prepaid...
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus addons (and so much more!) on their Koodo Prepaid service. These promos are redeemed using Promo Codes or they may also be Autoload Promos (which are automatically applied offers on your base plan). Below are a few things you need to know when redeeming...
Topping up your Prepaid account
How to top up your account You can top up your account by logging in to your Prepaid Self Serve account or by dialing *611 on...
How to top up your account You can top up your account by logging in to your Prepaid Self Serve account or by dialing *611 on your Koodo phone. Choose from three topup options: 1. Credit or Visa Debit: Register a credit or Visa Debit card on Prepaid Self Serve. You can also register for automatic 30day topups. It’s a hasslefree way of...

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