Language
Region
Language
Region

Moving your number to Koodo

Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you.

Good to know:

  • Keep it live. Don't cancel your current service, remove your SIM card, or turn off your phone before switching to Koodo. Your phone number must be active in order to move it.
  • If you're getting a new phone from Koodo, please wait until you receive it before transferring your number.
  • Check your voicemail first. During the transfer, your voicemail may reset. Make sure you’ve retrieved all your messages.
  • Heads up! It can take up to 4 hours for your number to be transferred to Koodo. If you're porting a landline number, it might take up to 2 days to complete the process.
  • After completing your number transfer, please do not remove your previous carrier’s SIM card from your phone until you respond (within 90 mins) to the port confirmation SMS from your previous service provider.

To see if your existing phone number is eligible to move to Koodo, check here.

Koodo Postpaid

To move your number using Self Serve:

Keep your account active with your previous service provider, and keep your previous service provider’s SIM in your phone until the transfer is complete.

  1. Log into Self Serve or register for an account.

    To register you’ll need:

  • Your Koodo account number
  • The Koodo phone number assigned to your new phone
  • The postal code of the billing address associated with this account
  1. From the Self Serve drop-down menu, select Mobile services.
  2. Next to Manage your phone number, select Manage.
  3. Select Transfer your phone number, then fill in the required information.

Before removing your previous SIM card from your phone, you must respond to the port confirmation SMS from your previous service provider within 90 mins.

Heads up! It can take up to 4 hours for your number to be transferred to Koodo. If you're porting a landline number, it might take up to 2 days to complete the process.

If you have any problems with your phone number transfer, visit Koodo.com/chat and type “port help” to troubleshoot your issue. If we're unable to resolve it, we’ll set you up with a callback from a live rep.

Koodo Prepaid

To request a phone number transfer during a new activation, follow the steps below.

Before you begin:

  • Have your previous phone in hand and make sure your previous SIM card is still inserted.
  • Keep your number active with your previous service provider until the transfer is complete.
  1. Complete the first step ("Getting Started") of the activation flow.

  2. On the Choose phone number step, select Transfer an existing number from another provider.

  3. Submit all required details, including the number you want to transfer.

  4. Before removing your previous SIM card from your phone, you must respond to the port confirmation SMS from your previous service provider within 90 mins.


Was this article helpful?

Need more help?

Visit the Koodo Community.