Lost or stolen Prepaid phone

If your Prepaid phone is lost or stolen, you should suspend your service right away.

Here's how to do it quickly:

  • Log in to your Prepaid Self Serve account.
  • Select the Profile tab.
  • Select Report Lost / Stolen Phone in the Lost or Stolen Phone section.

You can also Contact Us to suspend your service. Just so you know, charges may apply for this call.

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