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Prepaid base plans

To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a base plan first.

When it comes to Koodo base plans, there are no pay-per-use charges. You'll have unlimited access to your included features for 30 days, and you get exactly what you paid for. No surprises.

Changing your base plan

You can change your base plan any time in Prepaid Self Serve.

If you're changing your base plan while there’s an active base plan already on the account, remember that the change is applied immediately. We're not able to refund you for the remaining days in your current base plan.

Make sure you have enough service credits on your account to cover the cost of your newly selected base plan, otherwise your service will be suspended. If you're changing your base plan in Self Serve while your service is suspended due to an expired rate plan, change the base plan first, and then top-up as a second step.

Renewing your base plan

You can view your base plan renewal date by logging in to Prepaid Self Serve.

If you don’t renew your base plan when it expires, your prepaid service will be suspended until you top-up and purchase a base plan again.

Your base plan will automatically renew every 30 days, as long as there are sufficient service credits on your Koodo Prepaid account balance before the time of renewal.

Not enough credits?

If you didn't have enough service credits at the time of renewal and your base plan expired, you can resume your Koodo Prepaid service by simply topping up your account. As soon as enough credits are added to cover the cost of your base plan, it will automatically renew.

To make sure you have enough credits at the time of your base plan renewal, register for automatic 30-day top-ups – it makes Koodo Prepaid truly worry-free.

Automatic top-ups

Setting up automatic top-ups will top up your account every month, and you won't ever have to worry about losing service or losing your account. If you sign up for ATU, you may get some bonuses, plan dependent.

Making calls on the Unlimited Messaging base plan

Exclusively at Koodo, the Unlimited Messaging base plan gives you unlimited text and picture messaging 24/7 for 30 days. There are no pay-per-use charges. With this plan, you can't make or receive calls on your phone.

If you want to make or receive calls, add a Talk Booster, starting from $5 (and it doesn’t expire!). If you don’t use all of your minutes, they’ll carry over the next time you renew your base plan.

Expired base plans

If you just bought a base plan and saw a message in Self Serve that your base plan expired, that means you didn’t have enough funds on your account balance to activate the base plan. Once you top-up your account to cover the cost of your selected base plan, your service status will change to "Active" and you'll be able to access your services.

Province-wide calling

Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of the province they’re from.

If you’re travel to another province, you can make Province-wide calls while you’re there. You’ll still receive unlimited incoming calls. But you won’t be able to call your home province while travelling and will need to get a Booster add-on.

For example, if you lived in B.C.:

1. Making calls

  • Unlimited outgoing calls to any phone number in B.C.

2. Receiving calls

  • Unlimited incoming calls from any province in Canada and from any country

And you travelled to Quebec:

1. Making calls

  • Unlimited outgoing calls to any phone number in Quebec.
  • You won't be able to make outgoing calls to any other province, including B.C.

2. Receiving calls

  • Unlimited incoming calls from any province in Canada and from any country

Making calls to destination outside of your home province

You'll need a Canada-wide Talk Booster add-on to make any calls outside of your home province or to any U.S or international destinations. Plus, our Booster Add-ons don’t expire after 30 days, as long as you have an active base plan. Booster add-ons can be purchased any time by logging into your Self Serve account.

Good to know

Booster add-ons are available with province-wide plans.

FAQ

What is the minimum cost base plan and how many minutes does it include? Is it you pay as you go?

Our lowest costing plan is $15 with 100 mins of CW calling and UNL international texting (no data). You prepay the $15 every month, and if you don’t want to use it for the following months you simply don’t top up your account, then your account eventually falls into suspension.

Where can I find the data boost?

You can go into your Prepaid Self Serve account and find “Base plan and boosters,” or go to our Prepaid plans page and view the “Booster add-ons” tab.

What are the costs for Prepaid services and data?

The base plan/booster plan you choose to purchase will be all the costs for Prepaid services and data.

What is the maximum length of time I can not pay before my account expires?

If you don’t top up for 3 months, we deactivate your account and you lose your phone number. When you do top up, you get service again.


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