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Registering for prepaid Self Serve
If you activated your phone online, you're already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated...
If you activated your phone online, you're already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated your phone. If you activated instore, registration only takes a few minutes. All you need is: Your email address Your Koodo Prepaid phone number During the registration process, a 4digit code will be sent to your Koodo phone...
Prepaid base plans
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a base plan first. When it comes to Koodo base plans, there...
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a base plan first. When it comes to Koodo base plans, there are no payperuse charges. You'll have unlimited access to your included features for 30 days, and you get exactly what you paid for. No surprises. Changing your base plan You can change your base plan any time...
Prepaid 101 - Promos on suspended accounts
Recurring promos If you’re on a recurring promo and your account is suspended, you will only lose the promo if you reactivate on a new plan. For...
Recurring promos If you’re on a recurring promo and your account is suspended, you will only lose the promo if you reactivate on a new plan. For example, if you’re on a promo that provides 500 MB of bonus data for 5 months and you fall into suspend in month 2 and you decide to: Reactivate on a new plan: You will...
Lost or stolen Prepaid phone
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to...
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your Prepaid Self Serve account. Select the Phone Services tab. Select Suspend Service in the Lost/Stolen Phone section. You can also Contact Us to suspend your service. Just so you know, charges may apply for this...
Long distance, travel and roaming on Prepaid
Talk Boosters® can be used to make Canadawide, U.S. and international calls. For more information on Talk Boosters check out our standard rates page Koodo Prepaid...
Talk Boosters® can be used to make Canadawide, U.S. and international calls. For more information on Talk Boosters check out our standard rates page Koodo Prepaid has national coverage, which means you don’t pay roaming fees across Canada, and provides coverage to 96% of the Canadian population. To see where 96% of the Canadian population live, you can check out our...
Forgot Your Prepaid Password? & Issues Logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and...
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Contact us to reset your voicemail password....
Moving your number to Koodo
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Just bring your active phone...
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Just bring your active phone to us and we'll tell your current provider that you're dropping them like a bad habit. Typically, you can move your number if: It's an active mobile or landline number We have service in that area It's from a...
Prepaid province-wide calling
Provincewide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of...
Provincewide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of the province they’re from. If you’re travel to another province, you can make Provincewide calls while you’re there. You’ll still receive unlimited incoming calls. But you won’t be able to call your home province while travelling...
Topping up your prepaid account
How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account or by dialing *611 on...
How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account or by dialing *611 on your Koodo phone. Choose from three topup options: 1. Credit or Visa Debit: Register a credit or Visa Debit card on Prepaid Self Serve. You can also register for automatic 30day topups. It’s a hasslefree way of...
Prepaid 101 - Applying a promo when changing your plan
To apply a promo when changing your plan, just follow these steps: Sign in to SelfServe, select ‘Change Base Plan’ on the Overview page, select the...
To apply a promo when changing your plan, just follow these steps: Sign in to SelfServe, select ‘Change Base Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page. Under the “Promotions” header, you’ll find the promos that are currently applied to your base plan. From here, you can apply a promo in the following...

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