Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you ll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase on Amazon. Getting another phone on Prepaid You can buy a new phone and use the same Koodo Prepaid SIM card. No need to activate your new phone! Deactivating your SIM card To...

At Koodo, our customers and our team are our top priority. We’re taking all of the appropriate safety precautions to protect and support you. Fast and reliable access to information and health services has never been more essential, and we’re here to help. We’re following the lead of global, national and provincial health authorities and...

If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired. You’ll see the shifting without doing the lifting! Just...

How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account or by dialing *611 on your Koodo phone. Choose from three top-up options: 1. Credit or Visa Debit: Register a credit or Visa Debit card on Prepaid Self Serve. You can also register for automatic 30-day top-ups....

Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of the province they’re from. If you’re travelling to another province, you can make Province-wide calls while you’re there. You’ll still receive unlimited incoming calls. But you won’t be able to call...

Here s what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid...

You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section called “My Promotions”, you’ll be able to see: Your usage on promo features (e.g. data bonuses). The remaining portion you have left if you’re on a promo that extends multiple months. Just to...

From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid service. These promos are redeemed using Promo Codes or they may also be Auto-load Promos (which are automatically applied offers on your base plan). Below are a few things you...

Moving your number shouldn t have you working up a sweat. That s why we do all the heavy lifting for you. Just bring your active phone to us and we ll tell your current provider that you re dropping them like a bad habit. Typically, you can move your number if: It s an active mobile...

If your Prepaid phone is lost or stolen, you should suspend your service right away. Here s how to do it quickly: Log in to your Prepaid Self Serve account. Select the Phone Services tab. Select Suspend Service in the Lost/Stolen Phone section. You can also Contact Us to suspend your service. Just so you know, charges may...