Moving your number shouldn t have you working up a sweat. That s why we do all the heavy lifting for you. Good to know: Keep it live. Don t cancel your current service, remove your SIM card, or turn off your phone before switching to Koodo. Your phone number must be active in order to...

What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a Talk or Data Booster add-on by logging in to Prepaid Self Serve. Booster add-ons don’t expire. Any unused minutes or data will be carried over when you renew your base plan.* Good to know You ll need to top-up your...

Talk Boosters® can be used to make Canada-wide, U.S. and international calls. Koodo Prepaid has national coverage, which means you don’t pay roaming fees across Canada, and provides coverage to 96% of the Canadian population. To see where 96% of the Canadian population live, you can check out our network coverage map. Prepaid Canada-wide calling If calling...

At Koodo, our customers and our team are our top priority. We’re taking all of the appropriate safety precautions to protect and support you. Fast and reliable access to information and health services has never been more essential, and we’re here to help. We’re following the lead of global, national and provincial health authorities and...

Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you ll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase on Amazon. If you have a Prepaid SIM you wish to activate, you’ll need to go to our Prepaid site to see how. Activate here. Getting another phone on Prepaid You can...

Here s what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid...

How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account. Choose from three top-up options: 1. Credit or Visa Debit: Register a credit or Visa Debit card on Prepaid Self Serve. You can also register for automatic 30-day top-ups. It’s a hassle-free way of making sure you have...

If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired. You’ll see the shifting without doing the lifting! Just...

Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of the province they’re from. If you’re travelling to another province, you can make Province-wide calls while you’re there. You’ll still receive unlimited incoming calls. But you won’t be able to call...

You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section called “My Promotions”, you’ll be able to see: Your usage on promo features (e.g. data bonuses). The remaining portion you have left if you’re on a promo that extends multiple months. Just to...