Moving your number to another TELUS provider
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over,...
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired. You’ll see the shifting without doing the lifting! Just...
Topping up your prepaid account
How to top up or make a payment to your account You can top up your account by logging in to your account or dialling...
How to top up or make a payment to your account You can top up your account by logging in to your account or dialling *611 from your Koodo Prepaid phone. Choose from three top-up options: 1. Credit or Debit card: You can easily pay your bill by registering a credit or Visa Debit card...
VoLTE (voice over LTE) for Koodo Prepaid
VoLTE (Voice over LTE) is available for Koodo Prepaid customers. What is VoLTE? VoLTE is the next step in wireless calling and it comes with...
VoLTE (Voice over LTE) is available for Koodo Prepaid customers. What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over our faster Koodo LTE network instead of the HSPA network. With VoLTE...
Lost or stolen Prepaid phone
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your...
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your account. Select the Profile tab. Select Report Lost / Stolen Phone in the Lost or Stolen Phone section. You can also to suspend your service. Just so you know, charges...