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Prepaid SIM cards
Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you ll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase...
Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you ll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase on Amazon. If you have a Prepaid SIM you wish to activate, you’ll need to go to our Prepaid site to see how. Activate here. Getting another phone on Prepaid You can...
Moving your number to Koodo
Moving your number shouldn t have you working up a sweat. That s why we do all the heavy lifting for you. Just bring your...
Moving your number shouldn t have you working up a sweat. That s why we do all the heavy lifting for you. Just bring your active phone to us and we ll tell your current provider that you re dropping them like a bad habit. Typically, you can move your number if: It s an active mobile...
Prepaid boosters
What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a Talk or Data Booster add-on by logging in...
What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a Talk or Data Booster add-on by logging in to Prepaid Self Serve. Booster add-ons don’t expire. Any unused minutes or data will be carried over when you renew your base plan.* Good to know You ll need to top-up your...
Topping up your prepaid account
How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account. Choose from three top-up options: 1....
How To Top Up Your Account You can top up your account by logging in to your Prepaid Self Serve account. Choose from three top-up options: 1. Credit or Visa Debit: Register a credit or Visa Debit card on Prepaid Self Serve. You can also register for automatic 30-day top-ups. It’s a hassle-free way of making sure you have...
Keeping our customers and team safe in response to COVID-19
At Koodo, our customers and our team are our top priority. We’re taking all of the appropriate safety precautions to protect and support you. Fast...
At Koodo, our customers and our team are our top priority. We’re taking all of the appropriate safety precautions to protect and support you. Fast and reliable access to information and health services has never been more essential, and we’re here to help. We’re following the lead of global, national and provincial health authorities and...
Moving your number to another TELUS provider
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over,...
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired. You’ll see the shifting without doing the lifting! Just...
Prepaid province-wide calling
Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of...
Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of the province they’re from. If you’re travelling to another province, you can make Province-wide calls while you’re there. You’ll still receive unlimited incoming calls. But you won’t be able to call...
Activating your prepaid phone
Here s what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the...
Here s what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid...
Prepaid 101 - Viewing your promos in Self Serve
You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section...
You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section called “My Promotions”, you’ll be able to see: Your usage on promo features (e.g. data bonuses). The remaining portion you have left if you’re on a promo that extends multiple months. Just to...
Prepaid 101 - Things to know about redeeming your promos
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid...
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid service. These promos are redeemed using Promo Codes or they may also be Auto-load Promos (which are automatically applied offers on your base plan). Below are a few things you...

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