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Transferring your number to Koodo
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Things to know before you...
Moving your number shouldn't have you working up a sweat. That's why we do all the heavy lifting for you. Things to know before you begin your number transfer: To see if your existing phone number is eligible to move to Koodo, check here. Keep your current number live. Don't cancel your current service, don't remove your...
Before you buy a prepaid phone
Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo...
Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you're not getting the results you want, Koodo offers a 15-day money back guarantee on your phone. You'll get...
Prepaid SIM cards
To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase on Amazon. If you have a...
To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase on Amazon. If you have a Prepaid SIM you wish to activate, you’ll need to go to our Prepaid site to see how. Activate here. Getting another phone on Prepaid You can buy a new phone and use...
Activating your prepaid phone
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging...
Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid plans...
Prepaid base plans
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a base plan first. When it comes to Koodo base plans, there...
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a base plan first. When it comes to Koodo base plans, there are no pay-per-use charges. You'll have unlimited access to your included features for 30 days, and you get exactly what you paid for. No surprises. Changing your base plan You can change...
Prepaid boosters
What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a Talk or Data Booster add-on by logging in...
What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a Talk or Data Booster add-on by logging in to Prepaid Self Serve. Booster add-ons don’t expire. Any unused minutes or data will be carried over when you renew your base plan.* Good to know You'll need to top-up your account...
Koodo Prepaid SIM Cards at Red Apple Stores & The Bargain! Shop
You can now buy Koodo Prepaid SIM Cards at select Red Apple Stores and The Bargain! Shop. To find the store locations nearest to you,...
You can now buy Koodo Prepaid SIM Cards at select Red Apple Stores and The Bargain! Shop. To find the store locations nearest to you, use the Red Apple or The Bargain! Shop store locators. Activating your Koodo Prepaid SIM Card You can easily activate your Koodo Prepaid SIM card online. For more information about...
Forgot Your Prepaid Password? & Issues Logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and...
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Contact us to reset your voicemail password....
Prepaid 101 - Applying a promo when changing your plan
To apply a promo when changing your plan, just follow these steps: Sign in to Self-Serve, select Change Base Plan on the Overview page, select the...
To apply a promo when changing your plan, just follow these steps: Sign in to Self-Serve, select Change Base Plan on the Overview page, select the plan you want, and scroll to the bottom of the page. Under the “Promotions” header, you’ll find the promos that are currently applied to your base plan. From here, you can apply...
Prepaid 101 - Things to know about redeeming your promos
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid...
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid service. These promos are redeemed using Promo Codes or they may also be Auto-load Promos (which are automatically applied offers on your base plan). Below are a few things you...

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