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Moving your number to another TELUS provider

If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired. You’ll see the shifting without doing the lifting!

Just so you know

  • An expired account state means your account is still active, but services are temporarily suspended because you did not top up to renew your account

  • You’ll need to contact Customer Service for assistance, if you’re switching to Public or if your account status is in any other suspended state, such as blacklisted (fraud), lost, or stolen

  • If you want to switch to a carrier outside of the TELUS network, this process can’t be applied; you’ll have to talk to your new carrier.


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