VoLTE (voice over LTE) for Koodo Prepaid

Once your profile has been enabled with VoLTE, the following is required to enable VoLTE on your phone:

1. a VoLTE-certified phone with the latest software version (most new phones and latest software versions come with VoLTE settings that are turned ON by default. For more instructions on other Apple/ Android devices and software please see below)

2. a phone restart

How do I use VoLTE once it’s activated?

Making and receiving VoLTE calls is simple. All you'll need is to:

1. Use a VoLTE-compatible phone (most phones sold by Koodo after 2018 are VoLTE-capable within Canada and the US) that is up-to-date with the latest software.

Note: Select phones may work on VoLTE (within Canada) but not in the US (while roaming).

For a list of devices that support VoLTE, please see the tables below.

For a list of phones that don’t support VoLTE roaming, please see the “Which phones don’t support VoLTE roaming?” section below.

2. Be in a VoLTE-enabled coverage area. (See our full coverage list)

As long as you meet these requirements, you should be able to use VoLTE automatically. All calls will be carried over to the Koodo LTE network.

On an Apple device:

To enable LTE on an iPhone running iOS 14.4 or older:

1. Go to Settings
2. Select Cellular
3. Select Cellular data options
4. Select Voice & Data
5. Select LTE, VoLTE on

iPhone users with iOS 12 or older releases can enable VoLTE through Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data.

On an Android device:

The settings vary slightly between models and operating systems. Below are the most common settings found to enable LTE.

Tip: If you're viewing this page on your mobile phone, rotate your phone screen/turn on auto-rotate to see the full table.

1. Do I have to pay more for using VoLTE?

No. All your voice usage will be billed according to your Koodo Prepaid plan, so you won't be using any of your monthly data allowance.

Note: VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE and E911 are not available, customers can still make standard 911 calls.

2. Will VoLTE use up my data?

No. VoLTE voice calls will be treated as regular voice calls and will not affect your data usage.

3. Can I roam with VoLTE?

Phones that are VoLTE roaming-capable (please see the “Which phones don’t support VoLTE roaming?” section below) with the latest software installed will be able to place and receive calls over the LTE network instead of the HSPA network while roaming in the U.S.

If there isn’t any VoLTE coverage, or if you don't have a VoLTE roaming-enabled device, you’ll continue roaming on the HSPA network. VoLTE roaming rates will be the same as current HSPA roaming rates.

4. What are some changes with VoLTE roaming?

Some location-based short codes might not work.

5. Will my phone work on the Koodo/TELUS VoLTE network?

All new phones sold by Koodo/TELUS in 2018 or later, and most sold in Canada, will work on the TELUS VoLTE network. If you’re not sure how old your phone is or didn’t purchase your device from Koodo/Telus, you can verify using the list below.

Depending on the phone model, you’ll have to check the model number or the IMEI to verify whether your device is compatible with TELUS’ VoLTE network.

On Android phones, you can find this information in Settings > About Phone

All phone models supported:

• Apple iPhone 6, 6 Plus, and newer
• Apple iPhone SE 1st generation and newer
• Google Pixel 3, 3 XL, and newer

VoLTE support for specified phone model number

You can find your phone's model number in Settings > About Phone.

VoLTE support for listed IMEI range

Your IMEI can be found in Settings > About Phone.