Prepaid SIM cards

To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Get one at your nearest store or purchase on Amazon.

If you have a Prepaid SIM you wish to activate, you’ll need to go to our Prepaid site to see how. Activate here.

Getting another phone on Prepaid

You can buy a new phone and use the same Koodo Prepaid SIM card. No need to activate your new phone!

Deactivating your SIM card

To deactivate your SIM card, simply stop topping up your account. Once you've been without an active base plan on your account for a full 90 days, your Koodo Prepaid SIM card will be automatically de-activated and you'll lose your phone number and any funds remaining on your account balance, including your Boosters. Once de-activated, you'll need to buy a new Koodo Prepaid SIM card to resume your service.

Unlocking your Prepaid phone

Contact Us if you want to unlock your prepaid phone. We don't unlock phones from other carriers, so make sure your phone is unlocked before bringing it to Koodo.

Swapping your Koodo SIM

If you want to swap your SIM card, you’ll need to do so through your Koodo Prepaid Self Serve account by following the instructions below. This will be a two-factor authentication (2FA) process and will require either the phone number or the email address associated with your Prepaid Self Serve account.

  1. Log in to your Prepaid Self Serve account
  2. Select the Phone Services tab
  3. Select the Change SIM Card tab
  4. Enter your new SIM number
  5. Choose SMS or email, depending on your preferred way to receive your one-time passcode
  6. Enter the one-time passcode you received
  7. Submit the information you’ve entered


1 - Is it possible to transfer my Koodo Prepaid funds to a Postpaid customer?

No, funds can’t be transferred. Your Prepaid funds simply disappear once your account falls into deactivation.

2 - I pay for two phones - one has more data than I use, the other has no data. Can I share my data?

No, data can’t be transferred.

3 - I bought a new phone, and it came with a new SIM card. Do I use my old SIM or this new one?

You can pop your old SIM card in, or register the new one, or give the new SIM to someone else.

4 - Can I activate a Prepaid card if I don’t have an email address or internet access?

In this case, the best option would be to go to a Koodo store and have a rep activate the card for you.

Was this article helpful?

Need more help?

Visit the Koodo Community.