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VoLTE (Voice over LTE)

What is VoLTE?

VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get:

  • Simultaneous use of voice and LTE data
  • Awesome sound quality when calling another VoLTE-enabled device
  • Faster call set-up time
  • More innovative solutions: Customers will have access to next generation services

What’s different?

Previously, data was carried over LTE when you weren't on a voice call. If you were on a voice call, then your data was transmitted using the slower 3G speeds. Now, with VoLTE, your data will be carried over LTE even when you’re on a voice call.

How do I use VoLTE?

Making and receiving VoLTE calls is simple. All you'll need is to:

  • Use a VoLTE-compatible phone (most devices sold by Koodo after 2018 are VoLTE-capable)
  • Be on a Postpaid account (currently VoLTE is not available on Prepaid accounts)
  • Be in a VoLTE-enabled coverage area. See our full coverage list here

Most Koodo customers with phones that are VoLTE-enabled will be able to use VoLTE automatically, as long as their phones are up-to-date with the latest software and they’re in VoLTE-capable coverage areas. All calls will be carried over to the Koodo LTE network.

Where is VoLTE available?

VoLTE services are currently available nationally, except for the province of Saskatchewan.

VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.

How to activate LTE / VOLTE on your mobile device

Note: Some new devices and software versions may not have a VoLTE setting. In these cases, VoLTE will be enabled by default.

On an Apple device:

To enable LTE on an iPhone or an iPad running iOS 13 or newer:

  1. Go to Settings
  2. Select Cellular
  3. Select Cellular data options
  4. Select Voice & Data
  5. Select LTE, VoLTE on

iPhone users with iOS 12 or older releases can enable VoLTE through Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data.

On an Android device:

On Android, the settings vary slightly between models and between operating systems. Below are the most common settings found to enable LTE.

Tip: If you're viewing this page on your mobile phone, rotate your phone screen/turn on auto-rotate to see the full table.

OEM Model OS version Path
BlackBerry KEY2 LE Android 8.1.0 Settings > Network & internet > Cellular networks > Preferred network type > Select LTE/WCDMA/GSM > Switch on VoLTE
Google Pixel 4 Android 10 Settings > Network & internet > Mobile network, Switch on VoLTE> Preferred network type > Select LTE (recommended) > Switch on VoLTE
Huawei P30 Android 10 Settings > Mobile network > Mobile data, Switch on VoLTE Calls > Preferred network mode > Select LTE/WCDMA/GSM auto > Switch on VoLTE
LG G8X ThinQ Android 9.0 Settings > Network & internet > Mobile networks > Network mode > Select GSM/WCDMA/LTE auto > Switch on VoLTE
Moto G7 Play Android 9.0 Settings > Network & internet > Mobile network > Advanced > Preferred network type > Select LTE (recommended) > Switch on VoLTE
Samsung Galaxy A71 Android 10 Settings > Connections > Mobile networks, Switch on VoLTE Calls > Network mode > Select LTE/WCDMA/GSM (auto connect) > Switch on VoLTE

FAQ

Do I have to pay more for using VoLTE? No. All your voice usage will be billed according to your Koodo plan, so you won't be using any of your monthly data allowance.

Note: VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE and E911 are not available, customers can still make standard 911 calls.

Does VoLTE use up my data? No. VoLTE voice calls will be treated as regular voice calls and will not affect your data usage.

Can I roam with VoLTE? Select phones with the latest software installed will be able to place and receive calls over the LTE network instead of the HSPA network while roaming in the U.S. If there isn’t any VoLTE coverage, or if customers don't have a VoLTE-enabled device, customers will continue roaming on the 4G (HSPA) network. VoLTE roaming rates will be the same as current HSPA roaming rates.

Changes with VoLTE roaming

● Calls shown on bills may be listed in Universal Coordinated Time (UTC), as opposed to local time
● Calls shown on bills will have the location listed (i.e. USA instead of a specific city or state)
● Some location-based short-codes might not work.
● 911 calls while roaming will not show up on your bill.

Which devices support VoLTE?

Will my phone work on the Koodo/TELUS VoLTE network?

All new phones sold by Koodo/TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network. If you aren’t sure how old your phone is or didn’t buy it from TELUS you can verify in the list below.

Depending on the phone model you will have to check the model number or the IMEI to verify if your device is compatible with TELUS’ VoLTE network.

You can find this information in Settings > About Phone on Android phones.

Supported VoLTE phones

All phone models supported:

  • Apple iPhone 6
  • Apple iPhone 6 Plus
  • Apple iPhone 6S
  • Apple iPhone 6S Plus
  • Apple iPhone 7
  • Apple iPhone 7 Plus
  • Apple iPhone 8
  • Apple iPhone 8 Plus
  • Apple iPhone SE
  • Apple iPhone X
  • Apple iPhone XR
  • Apple iPhone XS
  • Apple iPhone XS Max
  • Apple iPhone 11
  • Apple iPhone 11 Pro
  • Apple iPhone 11 Pro Max
  • Apple iPhone 12
  • Apple iPhone 12 Pro
  • Google Pixel 3
  • Google Pixel 3 XL
  • Google Pixel 3a
  • Google Pixel 3a XL
  • Google Pixel 4
  • Google Pixel 4 XL
  • Google Pixel 4a
  • Google Pixel 4a 5G
  • Google Pixel 5

VoLTE support for specified phone model number

You can find your phone's model number in Settings > About Phone.

Model Supported model number
Huawei Mate 20 Pro LYA-L0C
Huawei P30 ELE-L04
Huawei P30 lite MAR-LX3A
Huawei P30 Pro VOG-L04
Huawei P40 ANA-LX4
Huawei P40 Pro ELS-N04
LG G6 LG-H873
LG G7 One LM-Q910UM
LG G7 ThinQ LM-G710AWM
LG G8X LM-G850UM
LG K20 LM-X120WM
LG K30 LM-X320WM
LG K31 LM-K300WM
LG K41S LM-K410WM
LG K61 LM-Q630UM
LG K9 LM-X210WM
LG Q Stylo+ LM-Q710WA
LG Q6 LG-M703
LG Q60 LM-X525WA
LG Q70 LM-Q620WA
LG Stylo 3 Plus LG-M470
LG V30 LG-H933
LG V60 ThinQ 5G LM-V600TM
LG Velvet LM-G900UM
LG X Power 2 LG-M320G
LG X Power 3 LM-X510WM
Samsung G71 XCoverPro SM-G715W
Samsung Galaxy A10e SM-A102W
Samsung Galaxy A11 SM-A115W
Samsung Galaxy A20 SM-A205W
Samsung Galaxy A21 SM-A215W
Samsung Galaxy A50 SM-A505W
Samsung Galaxy A51 SM-A515W
Samsung Galaxy A70 SM-A705W
Samsung Galaxy A71 SM-A715W
Samsung Galaxy Note 10 SM-N970W
Samsung Galaxy Note 10+ SM-N975W
Samsung Galaxy Note 8 SM-N950W
Samsung Galaxy Note 9 SM-N960W
Samsung Galaxy Note20 5G SM-N981W
Samsung Galaxy Note20 Ultra 5G SM-N986W
Samsung Galaxy S10 SM-G973W
Samsung Galaxy S10+ SM-G975W
Samsung Galaxy S10e SM-G970W
Samsung Galaxy S20 5G SM-G981W
Samsung Galaxy S20 FE 5G SM-G781W
Samsung Galaxy S20 Ultra 5G SM-G988W
Samsung Galaxy S20+ 5G SM-G986W
Samsung Galaxy S8 SM-G950W
Samsung Galaxy S8+ SM-G955W
Samsung Galaxy S9 SM-G960W
Samsung Galaxy S9+ SM-G965W
Samsung Galaxy Z Flip SM-F700WDS
Samsung Galaxy Z Flip 5G SM-F707W
Samsung Galaxy Z Fold2 5G SM-F916W

VoLTE support for listed IMEI range

Your IMEI can be found in Settings > About Phone.

Model Supported IMEI (first 8 digits)
Alcatel Go Flip 3 1563500
Coolpad Snap 86302904, 86821204
LG G5 35774307
Motorola Edge+ 35912410
Motorola Mote E 35163611
Motorola Moto E6 35218110, 35219410
Motorola Moto G Fast 35910910
Motorola Moto G7 Play 35951509
Motorola One Hyper 35722610
Motorola One Vision 35217110
Motorola Razr 35722010
RIM BlackBerry Motion 1498900
Samsung Galaxy A5 35522708, 35607009
Samsung Galaxy A8 35406109
Samsung Galaxy J3 Top 35222710, 35922909
Samsung Galaxy XCover 4 35781708
Samsung J3 Prime 35180909, 35240909
TCL 10L 1565800
TCL 10Pro 1562600
TCT Mobile One 1522100
ZTE Blade A3L 86881504
ZTE Cymbal 2 86274104

Network changes in Winnipeg and Brandon on March 16, 2021

What’s happening in Manitoba?

A network sharing agreement in the cities of Winnipeg and Brandon will be ending on March 16, 2021. As a result, there will be a reduction in HSPA coverage in these two cities. While the HSPA network will still be available, the reduction in HSPA coverage will affect your mobile experience with your phone, especially if you're indoors. There won’t be any changes to the LTE network.

Is there anything I can do so I won't be affected?

Yes, you can turn on LTE and VoLTE on your phone. See the instructions above for how to activate VoLTE on your mobile phone.

Am I going to lose all services?

No, your HSPA phone will still work but it might not work in all the places that it does now. The loss of service could be particularly noticeable while indoors. There won’t be any change to the LTE network.

Will there be any changes anywhere else?

No, the change will occur in Winnipeg and Brandon only. The rest of Manitoba will be unaffected.

Will my current phone work on VoLTE?

Most new phones will work. Older phones or phones sold outside of Canada might not be able to connect to the VoLTE network. For a complete list of supported devices, see the Supported VoLTE devices list above. If your phone isn’t listed and you need support to upgrade your phone, please schedule a callback through Koodo Assist and a rep will be happy to help you with this.

Why can't I use my current phone?

Older phones don't have the technology necessary to use LTE and VoLTE and won't be able to connect. Some newer phones also won't be able to connect to the VoLTE network if they’re purchased outside of Canada, as they won't be compatible with Canadian settings. For a list of all supported phones, see the Supported VoLTE phones list above. If your phone isn’t listed and you need support to upgrade your phone, please schedule a callback through Koodo Assist and a rep will be happy to help you with this.

What if I'm on a prepaid plan?

Unfortunately, there’s no prepaid support for VoLTE currently, but it is planned for the future. You’ll have to switch to a postpaid plan in order to use VoLTE. To switch to a postpaid plan and enjoy a superior network experience, please schedule a callback through Koodo Assist, and a rep will be happy to help you with this.


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