What is VoLTE?
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get:
- Simultaneous use of voice and LTE data
- Awesome sound quality when calling another VoLTE-enabled device
- Faster call set-up time
- More innovative solutions: Customers will have access to next generation services
Previously, data was carried over LTE when you weren't on a voice call. If you were on a voice call, then your data was transmitted using the slower 3G speeds. Now, with VoLTE, your data will be carried over LTE even when you’re on a voice call.
How do I use VoLTE?
Making and receiving VoLTE calls is simple. All you'll need is to:
- Use a VoLTE-compatible phone (most devices sold by Koodo after 2018 are VoLTE-capable)
- Be on a Postpaid account (currently VoLTE is not available on Prepaid accounts)
- Be in a VoLTE-enabled coverage area. See our full coverage list here
Most Koodo customers with phones that are VoLTE-enabled will be able to use VoLTE automatically, as long as their phones are up-to-date with the latest software and they’re in VoLTE-capable coverage areas. All calls will be carried over to the Koodo LTE network.
Where is VoLTE available?
VoLTE services are currently available nationally, except for the province of Saskatchewan.
VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.
How to activate LTE / VOLTE on your mobile device
On an Apple device:
To enable LTE on an iPhone or an iPad running iOS 13 or newer:
- Go to Settings
- Select Cellular
- Select Cellular data options
- Select Voice & Data
- Select LTE, VoLTE on
iPhone users with iOS 12 or older releases can enable VoLTE through Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data.
On an Android device:
On Android, the settings vary slightly between models and between operating systems. Below are the most common settings found to enable LTE.
|BlackBerry||KEY2 LE||Android 8.1.0||Settings > Network & internet > Cellular networks > Preferred network type > Select LTE/WCDMA/GSM > Switch on VoLTE|
|Pixel 4||Android 10||Settings > Network & internet > Mobile network, Switch on VoLTE> Preferred network type > Select LTE (recommended) > Switch on VoLTE|
|Huawei||P30||Android 10||Settings > Mobile network > Mobile data, Switch on VoLTE Calls > Preferred network mode > Select LTE/WCDMA/GSM auto > Switch on VoLTE|
|LG||G8X ThinQ||Android 9.0||Settings > Network & internet > Mobile networks > Network mode > Select GSM/WCDMA/LTE auto > Switch on VoLTE|
|Moto||G7 Play||Android 9.0||Settings > Network & internet > Mobile network > Advanced > Preferred network type > Select LTE (recommended) > Switch on VoLTE|
|Samsung||Galaxy A71||Android 10||Settings > Connections > Mobile networks, Switch on VoLTE Calls > Network mode > Select LTE/WCDMA/GSM (auto connect) > Switch on VoLTE|
Do I have to pay more for using VoLTE? No. All your voice usage will be billed according to your Koodo plan, so you won't be using any of your monthly data allowance.
Note: VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE and E911 are not available, customers can still make standard 911 calls.
Does VoLTE use up my data? No. VoLTE voice calls will be treated as regular voice calls and will not affect your data usage.
Can I roam with VoLTE? Select phones with the latest software installed will be able to place and receive calls over the LTE network instead of the HSPA network while roaming in the U.S. If there isn’t any VoLTE coverage, or if customers don't have a VoLTE-enabled device, customers will continue roaming on the 4G (HSPA) network. VoLTE roaming rates will be the same as current HSPA roaming rates.
Changes with VoLTE roaming
● Calls shown on bills may be listed in Universal Coordinated Time (UTC), as opposed to local time
● Calls shown on bills will have the location listed (i.e. USA instead of a specific city or state)
● Some location-based short-codes might not work.
● 911 calls while roaming will not show up on your bill.
Which devices support VoLTE?
Will my device work on the Koodo/TELUS VoLTE network?
All new devices sold by Koodo/TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network. If you aren’t sure how old your device is or didn’t buy it from TELUS you can verify in the list below.
Depending on the device model you will have to check the model number or the IMEI to verify if your device is compatible with TELUS’ VoLTE network.
You can find this information in Settings > About Phone on Android devices.
Supported VoLTE devices
All device models supported:
- Apple iPhone 6
- Apple iPhone 6 Plus
- Apple iPhone 6S
- Apple iPhone 6S Plus
- Apple iPhone 7
- Apple iPhone 7 Plus
- Apple iPhone 8
- Apple iPhone 8 Plus
- Apple iPhone SE
- Apple iPhone X
- Apple iPhone XR
- Apple iPhone XS
- Apple iPhone XS Max
- Apple iPhone 11
- Apple iPhone 11 Pro
- Apple iPhone 11 Pro Max
- Google Pixel 3
- Google Pixel 3 XL
- Google Pixel 3a
- Google Pixel 3a XL
- Google Pixel 4
- Google Pixel 4 XL
- Google Pixel 4a
VoLTE support for specified device model number
You can find your device's model number in Settings > About Phone.
|Model||Supported model number|
|Huawei Mate 20 Pro||LYA-L0C|
|Huawei P30 lite||MAR-LX3A|
|Huawei P30 Pro||VOG-L04|
|Huawei P40 Pro||ELS-N04|
|LG G7 One||LM-Q910UM|
|LG G7 ThinQ||LM-G710AWM|
|LG Q Stylo+||LM-Q710WA|
|LG Stylo 3 Plus||LG-M470|
|LG V60 ThinQ 5G||LM-V600TM|
|LG X Power 2||LG-M320G|
|LG X Power 3||LM-X510WM|
|Samsung G71 XCoverPro||SM-G715W|
|Samsung Galaxy A10e||SM-A102W|
|Samsung Galaxy A11||SM-A115W|
|Samsung Galaxy A20||SM-A205W|
|Samsung Galaxy A21||SM-A215W|
|Samsung Galaxy A50||SM-A505W|
|Samsung Galaxy A51||SM-A515W|
|Samsung Galaxy A70||SM-A705W|
|Samsung Galaxy A71||SM-A715W|
|Samsung Galaxy Note 10||SM-N970W|
|Samsung Galaxy Note 10+||SM-N975W|
|Samsung Galaxy Note 8||SM-N950W|
|Samsung Galaxy Note 9||SM-N960W|
|Samsung Galaxy Note20 5G||SM-N981W|
|Samsung Galaxy Note20 Ultra 5G||SM-N986W|
|Samsung Galaxy S10||SM-G973W|
|Samsung Galaxy S10+||SM-G975W|
|Samsung Galaxy S10e||SM-G970W|
|Samsung Galaxy S20 5G||SM-G981W|
|Samsung Galaxy S20 Ultra 5G||SM-G988W|
|Samsung Galaxy S20+ 5G||SM-G986W|
|Samsung Galaxy S8||SM-G950W|
|Samsung Galaxy S8+||SM-G955W|
|Samsung Galaxy S9||SM-G960W|
|Samsung Galaxy S9+||SM-G965W|
|Samsung Galaxy Z Flip||SM-F700WDS|
|Samsung Galaxy Z Flip 5G||SM-F707W|
|Samsung Galaxy Z Fold2 5G||SM-F916W|
VoLTE support for listed IMEI range
Your IMEI can be found in Settings > About Phone.
|Model||Supported IMEI (first 8 digits)|
|Alcatel Go Flip 3||1563500|
|Coolpad Snap||86302904, 86821204|
|Motorola Mote E||35163611|
|Motorola Moto E6||35218110, 35219410|
|Motorola Moto G Fast||35910910|
|Motorola Moto G7 Play||35951509|
|Motorola One Hyper||35722610|
|Motorola One Vision||35217110|
|RIM BlackBerry Motion||1498900|
|Samsung Galaxy A5||35522708, 35607009|
|Samsung Galaxy A8||35406109|
|Samsung Galaxy J3 Top||35222710, 35922909|
|Samsung Galaxy XCover 4||35781708|
|Samsung J3 Prime||35180909, 35240909|
|TCT Mobile One||1522100|
|ZTE Blade A3L||86881504|
|ZTE Cymbal 2||86274104|