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Voicemail
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You...
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You ll hear an automated welcome message. You ll then be asked to create a password, and record your name and greeting. Check your Voicemail Press and hold the 1 key and follow the prompts. Press the...
Call Display+
Call Display+ shows you the name and number of people who have called you, even if they’re not in your contacts. The caller’s information is...
Call Display+ shows you the name and number of people who have called you, even if they’re not in your contacts. The caller’s information is displayed on your screen during an incoming call. You don’t need to subscribe for the service - it’s totally free to all Koodo customers with a compatible mobile phone. Prior to...
How to: Pausing and resuming data
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data...
Shock-Free® Data lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage. When you reach your limit, we’ll pause your data so you don’t go...
Shock-Free® Data
Want your data to be endless? Consider switching to TELUS - we’re part of the same team. Say goodbye to unexpected data charges thanks to notifications...
Want your data to be endless? Consider switching to TELUS - we’re part of the same team. Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their Self Serve account. What is Shock-Free® Data? Shock-Free® Data lets you be in control...
Port Fraud Protection
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an...
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an unauthorized user to another carrier. Port Fraud Protection is available in only the following scenarios: You’ve proactively asked for port protection You’re a victim of an unauthorized fraudulent port You’re a victim of an...
Keeping track of your data usage
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use...
You can check your data usage in real time by logging in to your Self Serve account. Here’s a list of your phone’s features that use data. Feature Uses data Voice calling No Text messaging No Picture messaging* No Email Yes Instant messaging (iMessage, WhatsApp) Yes Internet and map...
Keeping or changing your plan when you upgrade your phone
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your...
If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your current plan may be eligible for a renewal on certain Tabs, subject to eligibility. Eligibilities may change. Check out the chart below to see the rate plan options available to you....
Things to know about cancelling Koodo
Want your data to be endless? Switch to TELUS - we’re part of the same team. We understand that some things must come to an end....
Want your data to be endless? Switch to TELUS - we’re part of the same team. We understand that some things must come to an end. If you want to cancel your services with Koodo, we’re more than happy to help - there are just a few things we need to tell you before you do: There are...
Instant Voicemail
You can now get voicemail messages delivered right to your text message inbox as an audio file. It’s the new speedy way to get your...
You can now get voicemail messages delivered right to your text message inbox as an audio file. It’s the new speedy way to get your messages. You can get Instant Voicemail on almost any device that is able to receive Picture, Audio and Video messages. How to activate Instant Voicemail It’s easy to activate Instant Voicemail, just...
Koodo's network coverage
Want to connect to a 5G network? Consider switching to TELUS – we’re part of the same team. You’ll be glad to know that Koodo runs...
Want to connect to a 5G network? Consider switching to TELUS – we’re part of the same team. You’ll be glad to know that Koodo runs on Canada’s coast-to-coast 4G network covering 99% of Canada s population. So your coverage will stretch from east to west and north to south. And of course, you can always...

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