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Port Fraud Protection
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an...
Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an unauthorized user to another carrier. Port Fraud Protection is available in only the following scenarios: You’ve proactively asked for port protection You’re a victim of an unauthorized fraudulent port You’re a victim of an...
Changing your plan when you upgrade your phone
If you want to upgrade to a new phone on the Tab**, check out the chart below to see which rate plan options are available...
If you want to upgrade to a new phone on the Tab**, check out the chart below to see which rate plan options are available for you. Remember to always check back on Self Serve to see if there are any exclusive offers waiting for you. Go to the Koodo Plans Page ...
Koodo Action with Google Home & Google Assistant
What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily check your account balance, check your data usage, get travel-ready,...
What is Koodo Action? Koodo Action with Google Home & Google Assistant allows you to easily check your account balance, check your data usage, get travel-ready, and add data to your account, all by using simple voice commands with Google devices. Action Features There are loads of handy things that you can do with Koodo Action. Here are...
Koodo Skill with Amazon Echo & Alexa
What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily check your account balance, check your data usage, get travel-ready, and add...
What is Koodo Skill? Koodo Skill with Amazon Echo and Alexa allows you to easily check your account balance, check your data usage, get travel-ready, and add data to your account, all by using simple voice commands with Amazon Echo devices. Skill Features There are loads of handy things that you can do with Koodo Skill. Here are some...
Call forwarding
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation...
Call Forwarding can be added to your account for $3/month in Self Serve. Activating Call Forwarding Take a look at our chart below to find the activation code you need. <! refer to KSS-3023 comments for custom CSS/HTML rationale /* extra class specificity overrides display: inline-block style */ .cfTable.cfTabledesktop, .cfTable.cfTablemobile { display: none; visibility: hidden; } .cfTablemobile...
Wi-Fi calling
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to...
Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling. Learn more about Wi-Fi Calling. Call and...
Visual voicemail
Visual Voicemail is an awesome feature that makes it easier and faster for you to manage your voice messages by letting you review them in...
Visual Voicemail is an awesome feature that makes it easier and faster for you to manage your voice messages by letting you review them in a list on your phone. You can listen to any message by simply tapping on it and pressing the “Play” button. No more dialing any extra numbers or going through...
Voicemail
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You...
Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You ll hear an automated welcome message. You ll then be asked to create a password, and record your name and greeting. Check your Voicemail Press and hold the 1 key and follow the prompts. Press the...
VoLTE (Voice over LTE)
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make...
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous use of voice and LTE data Awesome sound quality when calling another VoLTE-enabled...
CCTS
Already contacted us? If you ve already contacted Koodo but your issue isn t solved then you can escalate it here. We try to provide the best...
Already contacted us? If you ve already contacted Koodo but your issue isn t solved then you can escalate it here. We try to provide the best service possible, but we get that some problems are harder to solve than others. Commission for Complaints for Telecom-television Services (CCTS): CCTS is an independent agency whose mandate is to resolve complaints...

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