If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your current plan might be eligible for a renewal on certain Tabs. Eligibilities may change.

Check out the chart below to see the rate plan options available to you. Remember to always check back on __Self Serve__ to see if there are any exclusive offers waiting for you.

__Tip:__ If you're viewing this page on your mobile phone, rotate your phone screen/turn on auto-rotate to see the full table.

<style type="text/css">
.tg  {border-collapse:collapse;border-spacing:0;}
.tg td{font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;border-color:black;}
.tg th{font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;border-color:black;}
.tg .tg-baqh{text-align:center;vertical-align:top}
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<table class="tg">
  <tr>
    <th class="tg-nrix" colspan="3"><span style="font-weight:bold">Nationwide</span></th>
  </tr>
  <tr>
    <td class="tg-nrix"><span style="font-weight:700">Tab size selected for upgrade</span></td>
    <td class="tg-nrix"><span style="font-weight:700">If my current plan is…</span></td>
    <td class="tg-nrix"><span style="font-weight:700">Then, in most cases, I…</span></td>
  </tr>
  <tr>
    <td class="tg-nrix">No Tab</td>
    <td class="tg-nrix"> - </td>
    <td class="tg-nrix">Can keep my current plan</td>
  </tr>
  <tr>
    <td class="tg-nrix" rowspan="2">Tab Basic</td>
    <td class="tg-nrix">Lower than $39*/month</td>
    <td class="tg-nrix">Need to change to a current <br><a href="https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans">Tab Basic Plan</a></td>
  </tr>
  <tr>
    <td class="tg-baqh">$39*/month or higher</td>
    <td class="tg-baqh">Can keep my current plan</td>
  </tr>
  <tr>
    <td class="tg-baqh" rowspan="2">Tab Mid/Plus</td>
    <td class="tg-baqh">Lower than $39*/month</td>
    <td class="tg-baqh">Need to change to a current <br><a href="https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans">Tab Mid/Plus Plan</a></td>
  </tr>
  <tr>
    <td class="tg-baqh">$39*/month or higher</td>
    <td class="tg-baqh">Can keep my current plan</td>
 </tr>
 </table>

When making the choice to either keep or change your plan when you upgrade, please carefully review the features that are included in your current plan and in the new plan - to make sure you’re Choosing Happy!

### Changing your plan
Current plan not working for you? No worries. [Check out our other rate plans](https://www.koodomobile.com/rate-plans?INTCMP=KMNew_BodyMenu_Shop_Plans "Check out our other rate plans") to find a better fit. Our rate plans vary based on your Tab type and region.

__Note:__ If you change your rate plan, your existing data add-ons may fall off.<br><br>

__Heads up!__ Some plans may still be unavailable despite meeting the threshold.

---
** Subject to account credit status.   
&ast; Not including add-ons or monthly Tab charge.

<br><br>
__Related help pages:__

- [Upgrading your phone](https://www.koodomobile.com/en/help/upgrading-your-phone)
- [Changing your rate plan](https://www.koodomobile.com/en/help/changing-your-rate-plan)
- [The Tab and your monthly bill](https://www.koodomobile.com/en/help/tab-and-your-monthly-bill)
- [Redeeming your Koodo promo code](https://www.koodomobile.com/en/help/redeeming-your-koodo-promo-code)
- [Viewing and downloading your Customer Service Agreements (CSA)](https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa) 

Thinking about upgrading your phone with Koodo? Find out about keeping or changing your plan when you upgrade.

Managing mobile services

Mobility

Data

Upgrading

Pick Your Perk Plans

Koodo Wireless Home Phone

Canada-wide plans

Postpaid province-wide calling

Text and picture messaging

Calling features

Long distance

Account access

Lost or stolen phone

Keeping or changing your plan when you upgrade your phone

<div class="warningBox">
Due to potential Canada Post labour disruptions, we are currently unable to deliver to PO Boxes and Rural Route addresses. <a href="https://www.koodomobile.com/en/help/canada-post-labour-disruption" target="_blank">Learn more</a>.
</div>

Need a [new phone](https://www.koodomobile.com/en/phones)? Why wait when you can get a new phone anytime? Just keep in mind that you’ll need to pay off any outstanding Tab balance and Tab Bonus balance in order to do so. You can either follow these steps to upgrade your phone online, or head to a [Koodo location near you](https://www.koodomobile.com/find-nearest-store?INTCMP=KMNew_FooterLINK_Stores_Stores "Koodo location near you"): 

1. Log into [Self Serve](https://identity.koodomobile.com/as/authorization.oauth2?pc=true&client_id=unifiedss_koodo&response_type=code&scope=priceplaninfo+securitymgmt+usagedetails+profilemanagement+invoiceinfo+usagemanagement+accountactivity+subscriberinfo+paymentmanagement+accountinfo+usagepreferencemanagement+usageblockmanagement+profileinfohighdetail+devicemanagement+serviceeligibility+loyaltyandrewards+usagemeter+customerinfo+accountmanagement+paymentprocessing+ciiLogin+ordermgmt+phonenumbermgmt&redirect_uri=https%3A%2F%2Fwww.koodomobile.com%2Fmy-account%2Foauth_callback "Self Serve")

2. Click on __Shop__ and select either __Phones__ or __Plans__ from the dropdown menu

3. Choose a phone and add it to your cart.

4. Choose a plan and add it to your cart.

5. You'll need to pay the shipping fee before going forward. If you have a Tab/Tab Bonus, it'll appear on your next bill.

6. Complete your purchase by entering your payment details at checkout.

  And you're done! Your shiny new phone will arrive in 5 - 10 business days.

__Note:__ If you change your rate plan, your existing data add-ons may fall off.<br><br>

## How do I add an additional line with Koodo?

1. Log into Self Serve.

2. From the “Shop” dropdown menu at the top, pick Phones or Bring Your Own Phone and click Add a new line to Account.

3. Add either the phone or the SIM card to your cart and enter your promo code in the “Promo code” entry field. (Some don’t have validation codes, but if you received one, enter it now.)

4. Follow the rest of the steps to proceed to the Checkout. Once you see a screen with your confirmation number, you’re all done - sit back and wait for your new phone and/or SIM to arrive!

__Note:__ New customers can add a line right now in store, or simply wait 45 days to be able to add a line through Self Serve.

To learn more about your new phone through our interactive phone tutorials, click [here](https://www.koodomobile.com/en/help/article-categories/phone-troubleshooting).<br><br>

## What's Koodo's policy if a phone's price drops after I buy it?

If you bought your phone recently and noticed the price has since changed, you may be eligible for a refund of the price difference with our Price Guarantee.

__If you purchased your phone in-store:__ If the price of the phone you purchased was reduced __within 15 days__ of your purchase, you're eligible for a refund of the price difference. Simply return to the same store with your original receipt to request a __Price Guarantee refund__.

__If you purchased your phone online:__ If the price of your phone was reduced __within 30 days__ of purchasing it online, you're eligible for a refund of the difference. To request a Price Guarantee refund, contact our webstore team at koodo.webstore@koodomobile.com. Be sure to include your account information and your order number that starts with either 'HFO' or 'TD' followed by a string of numbers (e.g. HFO12345678 or TD1234567). Once eligibility is confirmed, adjustments will be applied to your account within __48 hours__. You’ll be able to view the adjustment in __Self Serve__.

__Important:__ The Price Guarantee does not apply to gifts with purchase.<br><br>

## Do you have the latest phones?

We offer a great selection of the latest smartphones. Visit our [Phones](https://www.koodomobile.com/en/phones?INTCMP=KMNew_NavMenu_Shop_Phones) page on the Koodo website to see what’s available now.<br><br>

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<br><br>
__Related help pages:__

- [Setup](https://www.koodomobile.com/setup?INTCMP=KMLanguageSelector_en_Selected_052021)
- [Ordering online](https://www.koodomobile.com/en/help/ordering-online)
- [Transferring your number to Koodo](https://www.koodomobile.com/en/help/moving-your-number-koodo)
- [Keeping or changing your plan when you upgrade your phone](https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone)

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  .warningBox { background: #fae6f4; border: 1px solid #da96c6; padding: 10px; border-radius: 5px; margin-bottom: 10px; }  
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Want to know about upgrading your phone with Koodo? Find out more here. 

Self Serve

Upgrading your phone

Whether you're looking to get a new [plan](https://www.koodomobile.com/en/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans) that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you read "The Legal Stuff"  located at the bottom of the "Change my plan" page in Self Serve to fully understand the requirements.

Follow the steps below to easily change your rate plan right in Self serve:

1. [Log in to your Self Serve account.](https://koodomobile.com/selfserve "Log in to your Self Serve account.")
2. Select __Self Serve__ at the top of the screen, and select __Mobile services__ from the drop-down menu.
3. Your current plan will be shown. To change it, select __Change my plan__ and follow the steps.

Woohoo! You’ve changed your rate plan. We’ll send you a confirmation email. The new plan will usually take effect right away, but you might need to wait for up to 15 minutes.

__Note:__ If you change your rate plan, your existing data add-ons may fall off.<br><br>

### How to redeem your special promotion
If you’ve received an SMS, email, phone call, or any other form of communication from Koodo informing you that a special rate plan change offer is available for you, follow these simple steps to redeem it: 

1. Log in to __Self Serve__.
2. Select __Self Serve__ at the top of the screen, and select __Mobile services__ from the drop-down menu.
3. Select __Change my plan__. (Here, you may notice that promotional rate plans have been loaded into your account. These special deals will appear at the top of the rate plan list in pink and will be exclusive to you!)
4. To redeem your offer, simply select your preferred plan under __Choose your new plan__, then follow the steps to __check out__. 

Easy peasy!

### Rate plan change eligibility
The following also applies to rate plan change offers/special promotions:

- You can change your rate plan up to three times per billing cycle.
- Your [Self Serve](https://koodomobile.com/selfserve) account will show you all the rate plans you can switch to. If you don't see a particular plan you're interested in, it's likely because your current profile doesn’t qualify you, and you may be required to upgrade to a new phone on a Tab.
- The availability of rate plans depends on things like your Tab or any special promotions you received when you signed up. Eligible rate plan options can vary over time, depending on what’s available at the time you want to change your plan.
- You might need to pay off your remaining Tab and/or Tab Bonus balance before switching to another rate plan. See our [Tab FAQs](https://www.koodomobile.com/help/everything-you-need-know-about-tab "Tab FAQs") for more information.

If you experience any issues, please schedule a callback through [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and a rep will be happy to help you.<br><br>

Making changes to your Koodo rate plan won't impact your Tab balance, as long as the rate plan meets the Tab eligibility requirements.<br><br>

__Enhance your plan with additional features__ 

To see which add-ons are available to you, follow the steps below:

1. Log in to Self Serve.

2. Select the “Self Serve” dropdown menu at the top of the screen, and go to __Mobile services.__

3. Under the phone number to which you'd like to add extra features, select __Manage add-ons.__

4. Check out the amazing add-ons available to you! 

<div id="faq" class="collapsible">
  <div class="t-heading-h3"> FAQ </div>
</div>
<div class="content">

__1. Why did my promotional bill credit get removed?__

Promotional credits, including bill credits, are discretionary and eligibility requirements for credits may vary. Typically, promotional credits are awarded based on the eligibility of the rate plan you activate on. If you change rate plans, or complete a renewal or upgrade, bill credits may be removed. We may check your eligibility from time to time, and if you become ineligible to receive a discount, promotion or benefit for any reason, we may remove it without prior notice.<br><br>

__2. Does changing my rate plan impact my phone number, if I’m new to Koodo?__

Changing your rate plan has no impact on your current phone number. If you’re a new Koodo customer and need to port your number to Koodo, please go to Koodo Assist to get help from our digital rep. 

  </div>

<br><br>__For more information, check out our other articles about plan changes:__

- [Rate plan proration explained](https://www.koodomobile.com/en/help/proration) <br>
- [Keeping or changing your plan when you upgrade your phone](https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone?search_api_views_article_search_fulltext=Keeping%20or%20changing%20your%20plan%20when%20you%20upgrade%20your%20phone)<br>
- [Postpaid province-wide calling](https://www.koodomobile.com/en/help/postpaid-province-wide-calling)
- [Service fees](https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support&INTCMP=KMNew_NavMenu_support)
- [Seasonal Hold plan](https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling)
- [Things to know about cancelling your Koodo services](https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo)
- [Moving from Prepaid to Monthly Postpaid Service](https://www.koodomobile.com/en/help/moving-prepaid-postpaid-monthly-service)
- [Endless Data with TELUS](https://www.koodomobile.com/en/help/endless-data-with-telus)

<style>
  .t-heading-h3 {
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.5;
  }
</style>


Want something a little different from your Koodo service? Learn about changing your rate plan here. 

Help_Landing_ChangingYourRatePlan_ToArticle_Static_Link_May2023

Changing your mobility rate plan

Preparing to trade in, sell, or give your phone to a family member? It’s a good idea to prepare it so your account and personal information are protected. 

To make sure your information is safely backed up before you switch to a new phone, follow the steps below for your phone.

<div class="collapsible">
  <h3> Android devices </h3>
</div>
<div class="content">

## Step 1
__Back up to Google (applies to all Android phones):__

1.	Open your phone's __Settings__ app.
2.	Select __Back up and Restore__. (If these steps don't match your phone's settings, try searching your Settings app for “Backup.”)
3.	Under the __Google account__ section, make sure __Back up my data__ is turned on. 
4.	Select __Back up now__.

For more details visit the [Backup to Google](https://support.google.com/android/answer/2819582?hl=en) page.

__Back up to Samsung (applies only to Samsung phones)__

1.	Open your phone's __Settings__ app.
2.	Select __Back up and Restore__. (If these steps don't match your phone's settings, try searching your Settings app for “Backup.”)
3.	Under the __Samsung account__ section, select __Back up data__. 
4.	Select __Back up__.

## Step 2
__Deactivate the “Reactivation Lock”__: If you have a Samsung phone with “Reactivation Lock” switched on, you’ll need to switch this feature off before trading in your phone. Follow these instructions:

1.	Open your phone's __Settings__ app.
2.	Navigate to __Security__ and find __Reactivation Lock__. Make sure there’s no green check mark.

## Step 3
__Disable Koodo services on your device:__ To disable Koodo services on your phone and to protect your Koodo account, all you need to do is remove your Koodo SIM card from the phone you want to trade-in. In most cases, your old SIM card will work with your new phone. 

## Step 4
__Remove your memory card__: Remember to remove your memory card (micro-SD) from your phone, if it has one. Memory cards are typically black in colour and about half the size of a SIM card. 

## Step 5
__Reset your phone to its original factory settings:__ Protect your privacy and reset your phone to its original factory settings. Resetting your phone deletes your ringtones, contacts, pictures, messages, and other downloaded content.

## How to reset your device to its original factory settings
The following steps __cannot be undone__ - they will reset your device and erase all your data from it, so you’ll need to be certain that you’ve successfully backed up your data or transferred it to your new phone first. 

__Android__
1.	Open your phone's __Settings__ app
2.	Select __Privacy__
3.	Select __Factory data reset__
4.	If you want to erase your Micro SD card while resetting your phone, place a check mark next to __Format USB storage__ 
5.	Select __Reset phone__
6.	Select __Erase everything__

__Samsung__
1.	Open your phone's __Settings__ app
2.	Navigate to __General management__ and select __Reset__, then select __Factory data reset__
3.	Enter the __Samsung account password__
4.	Select __Delete all__ and the phone will reboot


## Step 6
__Set up your new device:__ To get started setting up your new phone, all you need to do is [choose your phone type](https://www.koodomobile.com/en/help/article-categories/phone-troubleshooting).

  </div>


<div class="collapsible">
  <h3> Apple Devices </h3>
</div>
<div class="content">
 

## Step 1
__Back up to iCloud__
1.	From the Home screen, select __Settings__
2.	From the __Settings__ menu, select [your name] at the top
3.	Select __iCloud__, then __iCloud Backup__.
4.	If off, turn on iCloud Backup. 
5.	To perform a manual backup, select __Back up now__.

To learn how to back up to your computer, click [here](https://support.apple.com/en-ca/guide/iphone/iph3ecf67d29/ios).

## Step 2
__Deactivate “Find My iPhone”:__ If you have “Find My iPhone” switched on, you’ll need to switch this feature off before trading in your phone. Here’s how:

1.	From the __Home__ screen, select __Settings__.
2.	From the __Settings__ menu, select [your name] at the top.
3.	Select __Find My__. If it’s turned on, turn it off.
4.	On the confirmation screen, click __OK__. 
5.	Enter your __AppleID password__, then click __Turn Off__.
6.	A confirmation screen will confirm that Find My iPhone has been turned off.

## Step 3
__Disable Koodo services on your phone:__ To disable Koodo services on your phone and to protect your Koodo account, all you need to do is remove your Koodo SIM card from the phone you want to trade-in. In most cases, your old SIM card will work with your new phone.

## Step 4
__Reset your device to its original factory settings:__ Protect your privacy and reset your device to its original factory settings. Resetting your device deletes your ringtones, contacts, pictures, messages, and other downloaded content.

__How to reset your iPhone to its original factory settings__
The following steps __cannot be undone__ - they will reset your device and erase all your data from it, so you’ll need to be certain that you’ve successfully backed up your data or transferred it to your new phone first. 

1.	From the __Home__ screen, select __Settings__
2.	Select __General__
3.	Select __Reset__
4.	Select __Erase All Content and Settings__

## Step 5
__Set up your new device:__ To get started setting up your new phone, all you need to do is [choose your phone type](https://www.koodomobile.com/en/help/article-categories/phone-troubleshooting).

  </div>

Preparing to trade in, sell, or give away your current phone? 

Learn about the discontinuation of legacy BlackBerry devices and support.

<div class="collapsible">
  <h3> BlackBerry legacy device functionality is ending January 4th, 2022 </h3>
</div>
<div class="content">  
In 2017, BlackBerry Limited committed to providing at least 2 more years of support for BB10 and at least 2 more years of BlackBerry network access for BBOS devices. BlackBerry Limited is now taking steps to decommission or terminate infrastructure services associated with devices running BlackBerry 7.1 OS and earlier, BlackBerry 10, and BlackBerry Playbook OS 2.1 and earlier.<br><br>

This means, as of January 4, 2022, all legacy BlackBerry devices running BlackBerry software will no longer be functional on any carrier network, including Koodo. Your legacy BlackBerry device will no longer be able to support voice, data, SMS, and/or 911 services. 

In order to avoid any disruption in service, you’ll need to upgrade to a new device.

For a full list of devices and service offerings that are affected, please visit https://www.blackberry.com/us/en/support/devices/end-of-life

  </div>

<div class="collapsible">
  <h3> We’re here to help – to stay connected, contact us before January 4, 2022 </h3>
</div>
<div class="content">
We have some great options to help you upgrade your device, so you don’t experience any service disruptions. Visit https://www.koodomobile.com/phones <br><br>

We'll help you find a device that you’re comfortable with and that suits your needs and budget.

  </div>

<div class="collapsible">
  <h3> Visit us </h3>
</div>
<div class="content">

__Shop online__ 

Log in to your Koodo [Self Serve](http://koodo.com/selfserve) account and see which device offers are available to you.<br><br> 

__Visit a Koodo store__

We have devices to suit every preference. Our reps will be happy to help you find one that’s compatible with your needs and budget. 

__Note:__ Use our [store locator](https://www.koodomobile.com/find-nearest-store?INTCMP=KMNew_FooterLINK_Stores_Stores) to find your nearest Koodo location.

  </div>

<br><br>
__Related help pages:__
- [Upgrading your phone](https://www.koodomobile.com/en/help/upgrading-your-phone)
- [Ordering online](https://www.koodomobile.com/en/help/ordering-online) 
- [Keeping or changing your plan when you upgrade your phone](https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone)
- [Pre-ordering your phone](https://www.koodomobile.com/en/help/pre-ordering-your-phone)
- [Phone troubleshooting](https://www.koodomobile.com/en/help/basic-phone-troubleshooting)


BlackBerry legacy devices shut down

You can change your add-ons by logging in to Self Serve. Here's how to do it.

1. Log in to your [Self Serve](https://koodomobile.com/selfserve) account.
2. Select __Self Serve__ at the top of the screen, and select __Mobile services__ from the drop-down menu.
3. Select the __Manage add-ons__ button.
4. Select the add-on(s) you want, review your changes, and select __Submit__.
5. Woohoo! You’ve changed your add-on. We’ll send you a confirmation email.

To delete an add-on, simply click the __x__ to the left of the add-on in the expandable box titled __Your current add-on(s).__

Got a Q? We have the A.

Need more help?