Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling.

[Learn more about Wi-Fi Calling.](https:////assets.ctfassets.net/8cecwr1x4jkf/5bdGZhPbDa3SIqmhOpqABK/e0e1897acd95e2cf19faaaa2d547e45d/WiFi_Calling_terms_and_conditions_.pdf)<br><br>

## Call and text messages over Wi-Fi

When Wi-Fi Calling is turned on, your phone will automatically use an available Wi-Fi network, if it determines that you have low or no cellular coverage.

If you’re making a call in an area with VoLTE cellular coverage and then move out of the coverage area, your phone will automatically switch to Wi-Fi Calling without interrupting the call (this also works when moving from Wi-Fi to VoLTE). If you’re using Wi-Fi calling and you move away from Wi-Fi and into a non VoLTE coverage area, then your call will drop.

## Wi-Fi Calling locations

Wi-Fi Calling is only available in Canada. When you’re outside Canada, your phone will not allow Wi-Fi calling or messaging. This feature is available across Canada.

## Wi-Fi Calling requirements

In order to enable and use Wi-Fi calling, you’re going to need:

  - A Koodo Postpaid monthly plan (sorry, Wi-Fi Calling isn’t available on Prepaid plans)
  - An LTE SIM
  - An active Koodo Self Serve account
  - A Wi-Fi connection that allows Voice over IP calling (VoIP). 

__Note:__ A minimum speed of 1 Mbps is recommended. Slow speeds will affect the quality of the call.

## Wi-Fi Calling for Android   

__Software requirements:__
- Running the latest software update available over the air

__Turning on Wi-Fi Calling for Android__

(Steps may differ between manufacturers)
1.	Open __Call Settings__
2.	Turn on __Wi-Fi Calling__
3.	Enter your phone number. You’ll get a verification code. Enter the code to continue.
4.	You’ll need to read and accept the __Wi-Fi Calling Terms and Conditions__
5.	Enter your __Emergency 911 Address__

__How to tell if you’re using Wi-Fi calling on Android__

Once you see the Wi-Fi calling icon on the status bar of your phone, you can make a Wi-Fi call. Wi-Fi Calling conveniently calls those on your contact list the same way as you'd make calls on cellular. Your phone will only access Wi-Fi calling when you are in a low signal area.

![Wi-Fi calling icon shown in top-left corner of Android phone status bar](//images.ctfassets.net/8cecwr1x4jkf/4Fl2UeIKRvzl626cYpdsLA/3a195fc903adae8e28cc4e44e84ebfeb/WiFi_Calling1.png)

## Wi-Fi Calling for iPhone

Phone requirements:
- iPhone 6 or newer

Software requirements:
- iOS 11.3 or newer (remember to update your carrier settings when prompted to do so)

__Turning on Wi-Fi Calling for iPhone__

__Step 1:__ Enable VoLTE

1. Open __Settings__
2. Select __Cellular__
3. Select __Cellular Data Option__
4. Select __Voice & Data__
5. Enable VoLTE

__Step 2:__ Enable Wi-Fi Calling

1. Open __Settings__
2. Select __Phone__
3. Select Wi-Fi Calling and turn on __Wi-Fi Calling__
4. You will need to read and accept the Wi-Fi Calling Terms and Conditions
5. Enter your Emergency 911 Address

__How to tell if you are using Wi-Fi calling on iPhone__

Once you see the word Wi-Fi beside the Koodo network name on the status bar of your phone, you can make a Wi-Fi call. Wi-Fi Calling conveniently calls those on your contact list the same way as you'd make calls on cellular. Your phone will only access Wi-Fi calling when you are in a low signal area.

![iPhone status bar shows Wi-Fi calling is activated](//images.ctfassets.net/8cecwr1x4jkf/2WExYrwF3PqI4VAp1ndNcV/3e76f6a9bebe10bebbab919506a3fa55/WiFi_Calling2.png)

## Wi-Fi Calling Billing Details

Wi-Fi calling doesn’t cost extra. Wi-Fi calls and messages are treated the same as cellular calls or messages. Also, there is no charge to use Wi-Fi Calling for a Canadian long distance call.

Here are some details of how Wi-Fi Calling is billed:

- __Local calls:__ these calls will be deducted from your monthly voice allowance and any overage will be rated according to your plan
- __Canada calls (domestic long distance):__ you will not be charged long distance
- __USA or international long distance calls:__ customer will be billed at their plan’s standard international long distance rate

__Note:__ Wi-Fi calling will not use up data from your Koodo wireless plan. However, it does use data from the Wi-Fi Internet access point.

## 9-1-1 over Wi-Fi

For the most reliable 9-1-1 experience, we strongly recommend you place 9-1-1 calls using the mobile network or a landline if available.

__Important:__ If you must call 9-1-1 over Wi-Fi, your call will be answered by a specialized operator who will ask you to confirm your location and route your call to the correct regional Public Safety Answering Point (PSAP). Remember, in the event that you are unable to speak with the operator, the address you entered in your phone __Wi-Fi Calling settings__ menu will be shared with the operator. Unfortunately, it isn’t possible to determine your phone location when making a 9-1-1 call over Wi-Fi.

Be sure to keep your Emergency 9-1-1 address up-to-date (from your phone Wi-Fi Calling settings menu) to ensure emergency services have accurate information to locate you in case of an emergency.

__Note:__ Text 9-1-1 (T911) is not supported over Wi-Fi at this time.

<br><br> If you experience problems, please schedule a callback through [Koodo Assist](http://koodomobile.com/chat), and a rep will help you sort it out.

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

1 - __The instructions and options don't seem to apply to my phone.__

WiFi calling can only be enabled for VoLTE subscribers. If you’re a Prepaid subscriber, the option to enable WiFi calling will not be presented or supported.

2 - __Why can't Prepaid customers get WiFi calling?__

We're in the process of enabling VoLTE for Prepaid customers. WiFi calling can only be enabled after a customer is provisioned with VoLTE.

3 - __How can I activate WiFi calls when I’m already in an area without cellular networks?__

Please activate WiFi calling when you’re under cellular coverage. WiFi calling will automatically be triggered when you’re out of cellular coverage.

  </div>

Wi-Fi calling lets you call and message over Wi-Fi when you have little or no network coverage. Learn about Wi-Fi calling with Koodo here. 

Managing mobile services

Mobility

Data

Upgrading

Pick Your Perk Plans

Koodo Wireless Home Phone

Canada-wide plans

Postpaid province-wide calling

Text and picture messaging

Calling features

Long distance

Account access

Lost or stolen phone

Wi-Fi calling

<div class="collapsible">
  <div class="t-heading-h3"> What is VoLTE? </div>
</div>
<div class="content">

VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get:

- Simultaneous use of voice and LTE data
- Awesome sound quality when calling another VoLTE-enabled device
- Faster call set-up time
- More innovative solutions: Customers will have access to next generation services

### What’s different?

Previously, data was carried over LTE when you weren't on a voice call. If you were on a voice call, then your data was transmitted using the slower 3G speeds. Now, with VoLTE, your data will be carried over LTE even when you’re on a voice call.

### How do I use VoLTE?

Making and receiving VoLTE calls is simple. All you'll need is to:

- Use a VoLTE-compatible phone (most devices sold by Koodo after 2018 are VoLTE-capable)
- Be in a VoLTE-enabled coverage area. See our full coverage list [here](https://choosehappy.koodomobile.com/network "here.")

Most Koodo customers with phones that are VoLTE-enabled will be able to use VoLTE automatically, as long as their phones are up-to-date with the latest software and they’re in VoLTE-capable coverage areas. All calls will be carried over to the Koodo LTE network.

### Where is VoLTE available? 

VoLTE services are currently available nationally, except for the province of Saskatchewan.

VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.

  </div>

<div class="collapsible">
  <div class="t-heading-h3"> How to activate LTE / VOLTE on your mobile device </div>
</div>
<div class="content">

__Note:__ Some new devices and software versions may not have a VoLTE setting. In these cases, VoLTE will be enabled by default if LTE is selected.

## On an Apple device:

To enable LTE on an iPhone or an iPad running iOS 13 or newer:
1.	Go to __Settings__
2.	Select __Cellular__
3.	Select __Cellular data options__
4.	Select __Voice & Data__
5.	Select __LTE, VoLTE on__

iPhone users with iOS 12 or older releases can enable VoLTE through __Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data__.<br><br>

## On an Android device:

On Android, the settings vary slightly between models and between operating systems. Below are the most common settings found to enable LTE. 

__Tip:__ If you're viewing this page on your mobile phone, rotate your phone screen/turn on auto-rotate to see the full table.

| OEM        | Model      | OS version    | Path                                                                                                                 |
|------------|------------|---------------|----------------------------------------------------------------------------------------------------------------------|
| BlackBerry | KEY2 LE    | Android 8.1.0 | __Settings__ > __Network & internet__ > __Cellular networks__ > __Preferred network type__ > Select __LTE/WCDMA/GSM__ > Switch on __VoLTE__                   |
| Google     | Pixel 4    | Android 10    | __Settings__ > __Network & internet__ > __Mobile network__, Switch on __VoLTE__> __Preferred network type__ > Select __LTE__ (recommended) > Switch on __VoLTE__ |
| Huawei     | P30        | Android 10    | __Settings__ > __Mobile network__ > __Mobile data__, Switch on __VoLTE Calls__ >  __Preferred network mode__ > Select __LTE/WCDMA/GSM auto__ > Switch on __VoLTE__|
| LG         | G8X ThinQ  | Android 9.0   | __Settings__ > __Network & internet__ > __Mobile networks__ > __Network mode__ > Select __GSM/WCDMA/LTE auto__ > Switch on __VoLTE__                      |
| Moto       | G7 Play    | Android 9.0   | __Settings__ > __Network & internet__ > __Mobile network__ > __Advanced__ > __Preferred network type__ > Select __LTE__ (recommended) > Switch on __VoLTE__     |
| Samsung    | Galaxy A71 | Android 10    | __Settings__ > __Connections__ > __Mobile networks__, Switch on __VoLTE Calls__ > __Network mode__ > Select __LTE/WCDMA/GSM (auto connect)__ > Switch on __VoLTE__|

  </div>

<div class="collapsible">
  <div class="t-heading-h3"> FAQ </div>
</div>
<div class="content">

__Do I have to pay more for using VoLTE?__
No. All your voice usage will be billed according to your Koodo plan, so you won't be using any of your monthly data allowance.

__Note:__ VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE and E911 are not available, customers can still make standard 911 calls.

__Does VoLTE use up my data?__
No. VoLTE voice calls will be treated as regular voice calls and will not affect your data usage.

__Can I roam with VoLTE?__
Select phones (please see the 'Which devices support VoLTE' section below) with the latest software installed will be able to place and receive calls over the LTE network instead of the HSPA network while roaming in the U.S. If there isn’t any VoLTE coverage, or if customers don't have a VoLTE-enabled device, customers will continue roaming on the 4G (HSPA) network. VoLTE roaming rates will be the same as current HSPA roaming rates.

### Changes with VoLTE roaming
●	Calls shown on bills may be listed in Universal Coordinated Time (UTC), as opposed to local time<br>
●	Calls shown on bills will have the location listed (i.e. USA instead of a specific city or state)<br>
●	Some location-based short-codes might not work.<br>
●	911 calls while roaming will not show up on your bill.<br>

  </div>

  <div class="collapsible">
  <div class="t-heading-h3"> Which devices support VoLTE?  </div>
</div>
<div class="content">

### Will my phone work on the Koodo/TELUS VoLTE network?

All new phones sold by Koodo/TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network. If you aren’t sure how old your phone is or didn’t buy it from TELUS you can verify in the list below.

Depending on the phone model you will have to check the model number or the IMEI to verify if your device is compatible with TELUS’ VoLTE network.

You can find this information in __Settings > About Phone__ on Android phones.

### Supported VoLTE phones

All phone models supported:

- Apple iPhone 6, 6 Plus, and newer
- Apple iPhone SE 1st generation and newer
- Google Pixel 3, 3 XL, and newer

### VoLTE support for specified phone model number
You can find your phone's model number in __Settings > About Phone__.

| Model                          | Supported model number |
|--------------------------------|------------------------|
| Huawei Mate 20 Pro             | LYA-L0C                |
| Huawei P30                     | ELE-L04                |
| Huawei P30 lite                | MAR-LX3A               |
| Huawei P30 Pro                 | VOG-L04                |
| Huawei P40                     | ANA-LX4                |
| Huawei P40 Pro                 | ELS-N04                |
| LG G6                          | LG-H873                |
| LG G7 One                      | LM-Q910UM              |
| LG G7 ThinQ                    | LM-G710AWM             |
| LG G8X                         | LM-G850UM              |
| LG K20                         | LM-X120WM              |
| LG K30                         | LM-X320WM              |
| LG K31                         | LM-K300WM              |
| LG K41S                        | LM-K410WM              |
| LG K61                         | LM-Q630UM              |
| LG K9                          | LM-X210WM              |
| LG Q Stylo+                    | LM-Q710WA              |
| LG Q6                          | LG-M703                |
| LG Q60                         | LM-X525WA              |
| LG Q70                         | LM-Q620WA              |
| LG Stylo 3 Plus                | LG-M470                |
| LG V30                         | LG-H933                |
| LG V60 ThinQ 5G                | LM-V600TM              |
| LG Velvet                      | LM-G900UM              |
| LG X Power 2                   | LG-M320G               |
| LG X Power 3                   | LM-X510WM              |
| LG X K32                       | LM-K200QM              |
| Samsung G71 XCoverPro          | SM-G715W               |
| Samsung Galaxy A03s            | SM-A037W 
| Samsung Galaxy A10e            | SM-A102W               |
| Samsung Galaxy A11             | SM-A115W               |
| Samsung Galaxy A12             | SM-A125W               |
| Samsung Galaxy A13 5G          | SM-A136W               |
| Samsung Galaxy A20             | SM-A205W               |
| Samsung Galaxy A21             | SM-A215W               |
| Samsung Galaxy A50             | SM-A505W               |
| Samsung Galaxy A51             | SM-A515W               |
| Samsung Galaxy A52             | SM-A526W               |
| Samsung Galaxy A53 5G          | SM-A536W               |
| Samsung Galaxy A70             | SM-A705W               |
| Samsung Galaxy A71             | SM-A715W               |
| Samsung Galaxy Note 10         | SM-N970W               |
| Samsung Galaxy Note 10+        | SM-N975W               |
| Samsung Galaxy Note 8          | SM-N950W               |
| Samsung Galaxy Note 9          | SM-N960W               |
| Samsung Galaxy Note20 5G       | SM-N981W               |
| Samsung Galaxy Note20 Ultra 5G | SM-N986W               |
| Samsung Galaxy S10             | SM-G973W               |
| Samsung Galaxy S10+            | SM-G975W               |
| Samsung Galaxy S10e            | SM-G970W               |
| Samsung Galaxy S20 5G          | SM-G981W               |
| Samsung Galaxy S20 FE 5G       | SM-G781W               |
| Samsung Galaxy S20 Ultra 5G    | SM-G988W               |
| Samsung Galaxy S20+ 5G         | SM-G986W               |
| Samsung Galaxy S21 5G          | SM-G991W               |
| Samsung Galaxy S21+ 5G         | SM-G996W               |
| Samsung Galaxy S21 FE 5G       | SM-G990W               |
| Samsung Galaxy S21 Ultra 5G    | SM-G998W               |
| Samsung Galaxy S22 5G          | SM-S901W               |
| Samsung Galaxy S22 Ultra 5G    | SM-S908W               |
| Samsung Galaxy S22+ 5G         | SM-S906W               |
| Samsung Galaxy S23             | SM-S911W               |
| Samsung Galaxy S23+            | SM-S916W               |
| Samsung Galaxy S23 Ultra       | SM-S918W               |
| Samsung Galaxy S8+             | SM-G955W               |
| Samsung Galaxy S9              | SM-G960W               |
| Samsung Galaxy S9+             | SM-G965W               |
| Samsung Galaxy XCover6 Pro     | SM-G736W               |
| Samsung Galaxy Z Flip          | SM-F700WDS             |
| Samsung Galaxy Z Flip 5G       | SM-F707W               |
| Samsung Galaxy Z Flip3 5G      | SM-F711W               |
| Samsung Galaxy Z Flip4 5G      | SM-F721W               |
| Samsung Galaxy Z Flip5         | SM-F731W               |
| Samsung Galaxy Z Fold2 5G      | SM-F916W               |
| Samsung Galaxy Z Fold3 5G      | SM-F926W               |
| Samsung Galaxy Z Fold4 5G      | SM-F936W               |
| Samsung Galaxy Z Fold5         | SM-F946W               |
| Samsung Galaxy S21 5G          | SM-G991W               |
| Samsung Galaxy S21+ 5G         | SM-G996W               |
| Samsung Galaxy S21 Ultra 5G    | SM-G998W               |
| Samsung Galaxy S21 FE 5G       | SM-G990W               |
| Samsung Galaxy A32 5G          | SM-A326W               |
| Samsung Galaxy A52 5G          | SM-A526W               |

### VoLTE support for listed IMEI range
Your IMEI can be found in __Settings > About Phone__.

| Model                   | Supported IMEI (first 8 digits) |
|-------------------------|---------------------------------|
| Alcatel Go Flip 3       | 1563500                         |
| Alcatel 1B              | 1611400                         |
| Coolpad Snap            | 86302904, 86821204              |
| LG G5                   | 35774307                        |
| Motorola Edge+          | 35912410                        |
| Motorola Moto E         | 35163611                        |
| Motorola Moto E6        | 35218110, 35219410              |
| Motorola Moto G 5G (2022) (XT2213-3) | 35603762, 35657463, 35769070, 35845126, 35946390|
| Motorola Moto G Fast    | 35910910                        |
| Motorola Moto G Power (2021)    | 35351138, 35689211, 35689311, 35689611, 35779561, 35689111|
| Moto G Power (2022)     | 35708173, 35743758, 35852182, 35102474|
| Motorola Moto G7 Play   | 35951509                        |
| Moto g stylus 5G (2022) (XT2215-4)   | 35147546, 35448232, 35745962, 35795282|
| Motorola One Hyper      | 35722610                        |
| Motorola One Vision     | 35217110                        |
| Motorola One 5G Ace     | 35557211                        |
| Motorola Razr           | 35722010                        |
| Motorola G Pure         | 35057768, 35230480, 35556617, 35790251, 35991496                       |
| RIM BlackBerry Motion   | 1498900                         |
| Samsung Galaxy A5       | 35522708, 35607009              |
| Samsung Galaxy A8       | 35406109                        |
| Samsung Galaxy J3 Top   | 35222710, 35922909              |
| Samsung Galaxy XCover 4 | 35781708                        |
| Samsung J3 Prime        | 35180909, 35240909              |
| Sonim XP10              | 01618600                        |
| TCL 10L                 | 1565800                         |
| TCL 10Pro               | 1562600                         |
| TCL 20s                 | 1588800                         |
| TCL 20Pro 5G            | 1592000                         |
| TCL 30 5G               | 01619700                        |
| TCL 30 XE 5G            | 01619800                        |
| TCL 303                 | 01630400                        |
| TCL Flip (4058E)        | 01618200                        |
| TCT Mobile One          | 1522100                         |
| ZTE Blade A3L           | 86881504                        |
| ZTE Cymbal 2            | 86274104                        |
| ZTE Blade A3 Plus (Z3353CA) | 86881504                    |
| ZTE Blade A7P           | 86003205                        |
| ZTE MF723 (WF723CA)     | 86815303                        |

  </div>
<style>
  .t-heading-h3 {
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.5;
  }
</style>

VoLTE or Voice over LTE is the next step in calling. Find out more about VoLTE with Koodo here. 

VoLTE (Voice over LTE)

Learn more about your voicemail services with Koodo here!

Voicemail

VoLTE (Voice over LTE) is available for Koodo Prepaid customers.

## What is VoLTE?
VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to __make and receive calls over our faster Koodo LTE network__ instead of the HSPA network. With VoLTE you’ll get:

- Simultaneous use of voice and LTE data
- Awesome sound quality when calling another VoLTE-enabled device
- Faster call set-up time
- More innovative solutions: Customers will have access to next generation services

## What’s different?

- Previously, data was carried over LTE when you weren't on a voice call. 
- If you were on a voice call, then your data was transmitted __using the slower 3G speeds__. 
- Now, with VoLTE, your data will be carried over LTE even when you’re on a voice call.

## Where is VoLTE available?
VoLTE services are currently available nationally, except for the province of Saskatchewan.

VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.

  <div class="collapsible">
  <h3> How do I activate and use VoLTE on my phone?  </h3>
</div>
<div class="content">

The following is required to enable VoLTE on your phone and make and receive VoLTE calls: 

1. __A VoLTE-certified phone__ *(most phones sold by Koodo after 2018 are VoLTE-capable within Canada and the US). Some device manufacturers have common device names but separate model numbers for different countries (with unique technical specifications or software). If you brought your own device to Koodo, please note that all model numbers may not be compatible with the Koodo VoLTE network.*

2. __The latest software version__ *(most new phones and latest software versions come with VoLTE settings that are turned ON by default. For more instructions on other Apple/Android devices and software please see below)*

3. __A phone restart__ 

4. __Being in a VoLTE-enabled coverage area__ *(see our full coverage [list](http://koodomobile.com/en/network))*

As long as you meet these requirements, you should be able to use VoLTE automatically. All calls will be carried over to the Koodo LTE network.

__Note:__ Select phones may work on VoLTE (within Canada) but not in the US (while roaming). 

  For a list of devices and model numbers that __support VoLTE on the Koodo network in Canada and while roaming__, please see the tables below. 

  For a list of phones that are supported by Koodo VoLTE network in Canada but __don’t support VoLTE roaming__, please see the “Which phones don’t support VoLTE roaming?” section below.<br><br>

## On an Apple device:

To enable LTE on an iPhone __running iOS 14.4 or older__:

1. Go to __Settings__
2. Select __Cellular__
3. Select __Cellular data options__
4. Select __Voice & Data__
5. Select __LTE, VoLTE on__

iPhone users with iOS 12 or older releases can enable VoLTE through __Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data__.<br><br>

## On an Android device:

The settings vary slightly between models and operating systems. Below are the most common settings found to enable LTE.

__Tip:__ If you're viewing this page on your mobile phone, rotate your phone screen/turn on auto-rotate to see the full table.

| OEM        | Model      | OS version    | Path                                                                                                                 |
|------------|------------|---------------|----------------------------------------------------------------------------------------------------------------------|
| BlackBerry | KEY2 LE    | Android 8.1.0 | __Settings__ > __Network & internet__ > __Cellular networks__ > __Preferred network type__ > Select __LTE/WCDMA/GSM__ > Switch on __VoLTE__                   |
| Google     | Pixel 4    | Android 10    | __Settings__ > __Network & internet__ > __Mobile network__, Switch on __VoLTE__> __Preferred network type__ > Select __LTE__ (recommended) > Switch on __VoLTE__ |
| Huawei     | P30        | Android 10    | __Settings__ > __Mobile network__ > __Mobile data__, Switch on __VoLTE Calls__ >  __Preferred network mode__ > Select __LTE/WCDMA/GSM auto__ > Switch on __VoLTE__|
| LG         | G8X ThinQ  | Android 9.0   | __Settings__ > __Network & internet__ > __Mobile networks__ > __Network mode__ > Select __GSM/WCDMA/LTE auto__ > Switch on __VoLTE__                      |
| Moto       | G7 Play    | Android 9.0   | __Settings__ > __Network & internet__ > __Mobile network__ > __Advanced__ > __Preferred network type__ > Select __LTE__ (recommended) > Switch on __VoLTE__     |
| Samsung    | Galaxy A71 | Android 10    | __Settings__ > __Connections__ > __Mobile networks__, Switch on __VoLTE Calls__ > __Network mode__ > Select __LTE/WCDMA/GSM (auto connect)__ > Switch on __VoLTE__|

  </div>

  <div class="collapsible">
  <h3> FAQ  </h3>
</div>
<div class="content">

__1. Do I have to pay more for using VoLTE?__

No. All your voice usage will be billed according to your Koodo Prepaid plan, so you won't be using any of your monthly data allowance.

__Note:__ VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE and E911 are not available, customers can still make standard 911 calls.

__2. Will VoLTE use up my data?__

No. VoLTE voice calls will be treated as regular voice calls and will not affect your data usage.

__3. Can I roam with VoLTE?__

Phones that are VoLTE roaming-capable (please see the “Which phones don’t support VoLTE roaming?” section below) with the latest software installed will be able to place and receive calls over the LTE network instead of the HSPA network while roaming in the U.S. 

If there isn’t any VoLTE coverage, or if you don't have a VoLTE roaming-enabled device, you’ll continue roaming on the HSPA network. VoLTE roaming rates will be the same as current HSPA roaming rates.

__4. Can I use Koodo Prepaid U.S. Booster add-ons to roam in the U.S. with a 3G KPRE plan on VoLTE?__

Yes. US roaming Booster add-ons will work with both 3G and 4G KPRE plans on VoLTE.

__5. Why is VoLTE roaming important?__

United States carriers have turned down 3G/HSPA networks. As a result, customers using U.S. roaming add-ons will be impacted by differences in coverage or service quality (including 9-1-1 calls and location-based short codes). Customers may also experience changes to services such as welcome messages, voicemail notifications, usage notifications for voice, notifications when trying to make an international call as well as the ability to set up voicemail while in the U.S. This shutdown will not impact your service in Canada.

__6. Will my phone work on the Koodo VoLTE network?__

All new phones sold by Koodo in 2018 or later, and most sold in Canada, will work on the Koodo VoLTE network. Some device manufacturers have common device names but separate model numbers for different countries (with unique technical specifications or software). If you brought your own device to Koodo, please note that all model numbers may not be compatible with the Koodo VoLTE network.

On Android phones, you can find this information in __Settings > About Phone__

  </div>

  <div class="collapsible">
  <h3> Supported VoLTE phones  </h3>
</div>
<div class="content">

__All phone models supported:__

- Apple iPhone 6, 6 Plus, and newer
- Apple iPhone SE 1st generation and newer
- Google Pixel 3, 3 XL, and newer

__VoLTE support for specified phone model number__

You can find your phone's model number in __Settings > About Phone__.

| Model                          | Supported model number |
|--------------------------------|------------------------|
| Huawei Mate 20 Pro             | LYA-L0C                |
| Huawei P30                     | ELE-L04                |
| Huawei P30 lite                | MAR-LX3A               |
| Huawei P30 Pro                 | VOG-L04                |
| Huawei P40                     | ANA-LX4                |
| Huawei P40 Pro                 | ELS-N04                |
| LG G6                          | LG-H873                |
| LG G7 One                      | LM-Q910UM              |
| LG G7 ThinQ                    | LM-G710AWM             |
| LG G8X                         | LM-G850UM              |
| LG K20                         | LM-X120WM              |
| LG K30                         | LM-X320WM              |
| LG K31                         | LM-K300WM              |
| LG K41S                        | LM-K410WM              |
| LG K61                         | LM-Q630UM              |
| LG K9                          | LM-X210WM              |
| LG Q Stylo+                    | LM-Q710WA              |
| LG Q6                          | LG-M703                |
| LG Q60                         | LM-X525WA              |
| LG Q70                         | LM-Q620WA              |
| LG Stylo 3 Plus                | LG-M470                |
| LG V30                         | LG-H933                |
| LG V60 ThinQ 5G                | LM-V600TM              |
| LG Velvet                      | LM-G900UM              |
| LG X Power 2                   | LG-M320G               |
| LG X Power 3                   | LM-X510WM              |
| LG X K32                       | LM-K200QM              |
| Samsung G71 XCoverPro          | SM-G715W               |
| Samsung Galaxy A03s            | SM-A037W 
| Samsung Galaxy A10e            | SM-A102W               |
| Samsung Galaxy A11             | SM-A115W               |
| Samsung Galaxy A12             | SM-A125W               |
| Samsung Galaxy A13 5G          | SM-A136W               |
| Samsung Galaxy A20             | SM-A205W               |
| Samsung Galaxy A21             | SM-A215W               |
| Samsung Galaxy A50             | SM-A505W               |
| Samsung Galaxy A51             | SM-A515W               |
| Samsung Galaxy A52             | SM-A526W               |
| Samsung Galaxy A53 5G          | SM-A536W               |
| Samsung Galaxy A70             | SM-A705W               |
| Samsung Galaxy A71             | SM-A715W               |
| Samsung Galaxy Note 10         | SM-N970W               |
| Samsung Galaxy Note 10+        | SM-N975W               |
| Samsung Galaxy Note 8          | SM-N950W               |
| Samsung Galaxy Note 9          | SM-N960W               |
| Samsung Galaxy Note20 5G       | SM-N981W               |
| Samsung Galaxy Note20 Ultra 5G | SM-N986W               |
| Samsung Galaxy S10             | SM-G973W               |
| Samsung Galaxy S10+            | SM-G975W               |
| Samsung Galaxy S10e            | SM-G970W               |
| Samsung Galaxy S20 5G          | SM-G981W               |
| Samsung Galaxy S20 FE 5G       | SM-G781W               |
| Samsung Galaxy S20 Ultra 5G    | SM-G988W               |
| Samsung Galaxy S20+ 5G         | SM-G986W               |
| Samsung Galaxy S21 5G          | SM-G991W               |
| Samsung Galaxy S21+ 5G         | SM-G996W               |
| Samsung Galaxy S21 FE 5G       | SM-G990W               |
| Samsung Galaxy S21 Ultra 5G    | SM-G998W               |
| Samsung Galaxy S22 5G          | SM-S901W               |
| Samsung Galaxy S22 Ultra 5G    | SM-S908W               |
| Samsung Galaxy S22+ 5G         | SM-S906W               |
| Samsung Galaxy S23             | SM-S911W               |
| Samsung Galaxy S23+            | SM-S916W               |
| Samsung Galaxy S23 Ultra       | SM-S918W               |
| Samsung Galaxy S8+             | SM-G955W               |
| Samsung Galaxy S9              | SM-G960W               |
| Samsung Galaxy S9+             | SM-G965W               |
| Samsung Galaxy XCover6 Pro     | SM-G736W               |
| Samsung Galaxy Z Flip          | SM-F700WDS             |
| Samsung Galaxy Z Flip 5G       | SM-F707W               |
| Samsung Galaxy Z Flip3 5G      | SM-F711W               |
| Samsung Galaxy Z Flip4 5G      | SM-F721W               |
| Samsung Galaxy Z Fold2 5G      | SM-F916W               |
| Samsung Galaxy Z Fold3 5G      | SM-F926W               |
| Samsung Galaxy Z Fold4 5G      | SM-F936W               |
| Samsung Galaxy S21 5G          | SM-G991W               |
| Samsung Galaxy S21+ 5G         | SM-G996W               |
| Samsung Galaxy S21 Ultra 5G    | SM-G998W               |
| Samsung Galaxy S21 FE 5G       | SM-G990W               |
| Samsung Galaxy A32 5G          | SM-A326W               |
| Samsung Galaxy A52 5G          | SM-A526W               |

### VoLTE support for listed IMEI range
Your IMEI can be found in __Settings > About Phone__.

| Model                   | Supported IMEI (first 8 digits) |
|-------------------------|---------------------------------|
| Alcatel Go Flip 3       | 1563500                         |
| Alcatel 1B              | 1611400                         |
| Coolpad Snap            | 86302904, 86821204              |
| LG G5                   | 35774307                        |
| Motorola Edge+          | 35912410                        |
| Motorola Moto E         | 35163611                        |
| Motorola Moto E6        | 35218110, 35219410              |
| Motorola Moto G 5G (2022) (XT2213-3) | 35603762, 35657463, 35769070, 35845126, 35946390|
| Motorola Moto G Fast    | 35910910                        |
| Motorola Moto G Power (2021)    | 35351138, 35689211, 35689311, 35689611, 35779561, 35689111|
| Moto G Power (2022)     | 35708173, 35743758, 35852182, 35102474|
| Motorola Moto G7 Play   | 35951509                        |
| Moto g stylus 5G (2022) (XT2215-4)   | 35147546, 35448232, 35745962, 35795282|
| Motorola One Hyper      | 35722610                        |
| Motorola One Vision     | 35217110                        |
| Motorola One 5G Ace     | 35557211                        |
| Motorola Razr           | 35722010                        |
| Motorola G Pure         | 35057768, 35230480, 35556617, 35790251, 35991496                       |
| RIM BlackBerry Motion   | 1498900                         |
| Samsung Galaxy A5       | 35522708, 35607009              |
| Samsung Galaxy A8       | 35406109                        |
| Samsung Galaxy J3 Top   | 35222710, 35922909              |
| Samsung Galaxy XCover 4 | 35781708                        |
| Samsung J3 Prime        | 35180909, 35240909              |
| Sonim XP10              | 01618600                        |
| TCL 10L                 | 1565800                         |
| TCL 10Pro               | 1562600                         |
| TCL 20s                 | 1588800                         |
| TCL 20Pro 5G            | 1592000                         |
| TCL 30 5G               | 01619700                        |
| TCL 30 XE 5G            | 01619800                        |
| TCL 303                 | 01630400                        |
| TCL Flip (4058E)        | 01618200                        |
| TCT Mobile One          | 1522100                         |
| ZTE Blade A3L           | 86881504                        |
| ZTE Cymbal 2            | 86274104                        |
| ZTE Blade A3 Plus (Z3353CA) | 86881504                    |
| ZTE Blade A7P           | 86003205                        |
| ZTE MF723 (WF723CA)     | 86815303                        |

  </div>

## Which phones don’t support VoLTE roaming? 
  <div class="collapsible">
  <h3> Alcatel  </h3>
</div>
<div class="content">

| Device Type | Device Model |
|-------------|--------------|
| Alcatel 1B  | (5002W)      |

  </div>

  <div class="collapsible">
  <h3> Apple  </h3>
</div>
<div class="content">

| Device Type          | Device Model                 |
|----------------------|------------------------------|
| Apple iPhone 6       | (A1549, A1586, A1589)        |
| Apple iPhone 6 Plus  | (A1524, A1523, A1593)        |
| Apple iPhone 6S      | (A1688, A1633, A1691, A1700) |
| Apple iPhone 6S Plus | (A1687, A1634, A1690, A1699) |
| Apple iPhone SE      | (A1723, A1662, A1724)        |

  </div>

  <div class="collapsible">
  <h3> Huawei  </h3>
</div>
<div class="content">

| Device Type     | Device Model |
|-----------------|--------------|
| Huawei P30      | (ELE-L04)    |
| Huawei P30 lite | (MAR-LX3A)   |
| Huawei P40      | (ANA-LX4)    |

  </div>

  <div class="collapsible">
  <h3> LG  </h3>
</div>
<div class="content">

| Device Type     | Device Model |
|-----------------|--------------|
| LG G5           | (LG-H831)    |
| LG G6           | (LG-H873)    |
| LG G7 ThinQ     | (LM-G710AWM) |
| LG K9           | (LM-X210WM)  |
| LG K30          | (LM-X320WM)  |
| LG Q Stylo+     | (LM-Q710WA)  |
| LG Q6           | (LG-M703)    |
| LG Q60          | (LM-X525WA)  |
| LG Stylo 3 Plus | (LG-M470)    |
| LG V30          | (LG-H933)    |
| LG X Power 2    | (LG-M320G)   |
| LG X Power 3    | (LM-X510WM)  |

  </div>

  <div class="collapsible">
  <h3> Motorola  </h3>
</div>
<div class="content">

| Device Type   | Device Model |
|---------------|--------------|
| Motorola Razr | (XT2000-2)   |

  </div>

  <div class="collapsible">
  <h3> Blackberry  </h3>
</div>
<div class="content">

| Device Type           | Device Model |
|-----------------------|--------------|
| RIM BlackBerry Motion | (BBD100-2)   |

  </div>

  <div class="collapsible">
  <h3> Samsung  </h3>
</div>
<div class="content">

| Device Type       | Device Model |
|-------------------|--------------|
| Samsung Galaxy A5 | (SM-A520W)   |
| Samsung J3 Prime  | (SM-J327W)   |

  </div>

  <div class="collapsible">
  <h3> TCT Mobile </h3>
</div>
<div class="content">

| Device Type    | Device Model |
|----------------|--------------|
| TCT Mobile One | (5033O)      |

  </div>

  <div class="collapsible">
  <h3> ZTE </h3>
</div>
<div class="content">

| Device Type       | Device Model |
|-------------------|--------------|
| ZTE Blade A3 Plus | (Z3353CA)    |
| ZTE Blade A3L     | (Z3352CA)    |
| ZTE Blade A7p     | (Z6252CA)    |
| ZTE WHP           | (WF723CA)    |

  </div>


Prepaid

VoLTE (voice over LTE) for Koodo Prepaid

Call Control helps reduce unwanted calls by prompting incoming callers to enter a randomly-generated number (0-9), which the caller must enter correctly before the call can be connected. Callers with no response (e.g. robo-dialers) or an incorrect response won’t be able to complete the call and will hear a standard Call Control message instead.

This feature also lets you manage preferences and maintain lists of Authorized and Blocked Callers on the __Call Control__ page in Self Serve.

Call Control is free and optional.<br><br>  

__How do I add the Call Control feature?__

You can add Call Control through Self Serve: 

1. Log in to your [Self Serve](http://koodo.com/selfserve) account 
2. From the Self Serve dropdown menu, select __Mobile services__
3. On the Mobile services page, select __Manage add-ons.__ 
4. Locate the "Call Control" add-on, then select __Add to plan.__

__Note:__ Once Call Control has been added to your account, you can turn it on or off whenever you like: 

1. From the “Mobile services” page in Self Serve, locate and select __Call Control.__ 
2. __To turn on the feature:__ On the “Call Control” page, select "Start Using Call Control" 
3. __To turn off the feature:__ There will be a toggle button under your phone number or under the "Select subscriber" dropdown. Simply toggle the button to the off position to remove Call Control from the account or the line. <br><br> 

__Managing Call Control with IVR__ 

Call Control can also be managed with IVR (Interactive Voice Response): Dial __* 99__ for English prompts.

IVR can be used to:

- Turn Call Control on
- Turn Call Control off
- Move any of your last 3 callers to your Allowed or Blocked list<br><br> 

__How do I add phone numbers to my Authorized and Blocked Callers list?__

When you turn on Call Control, you can assign, add, or remove phone numbers from your Authorized and Blocked Callers lists. There are a few ways to do this:

1.	Through your Call Log, you will see your 10 most recent incoming callers and can assign them to either your Authorized Callers list or your Blocked Callers list.
2.	You can go to your Authorized Callers and Blocked Callers lists directly and choose to add or remove phone numbers from your lists.
3.	You can move a phone number from your Blocked list to your Authorized list and vice versa.<br><br>

__What happens when I add a phone number to my Authorized Callers list?__

Callers in your Authorized Callers list will not be asked to answer the numerical prompt when they call you - they’ll get connected directly to you.<br><br>

__What happens when I add a phone number to my Blocked Callers list?__

Callers in your Blocked Callers list won’t have their calls completed and will get a standard Call Control message.<br><br>

__How many phone numbers can I add to my Authorized Callers list and Blocked Callers list?__

You can add 25 phone numbers to your Authorized Callers list and 25 phone numbers to your Blocked Callers list.<br><br> 

__If an incoming caller enters the correct number, will they be presented with a numerical prompt the next time they call?__

Call Control will remember your most recent incoming calls, so these callers will not be prompted to enter a number, unless it’s been a long period since they called. To ensure your trusted and most frequent callers don’t get prompted to enter a randomly-generated number each time they call you, please add these phone numbers to your Authorized Callers list.<br><br>

__If an incoming caller enters an incorrect number, will they be presented with a numerical prompt when they call again, or will they get the standard Call Control message?__

Yes, if incoming callers enter an incorrect number, they’ll be prompted again to enter one of the randomly-generated numbers. If they enter the number incorrectly a second time, they can call back and try again.

To keep unwanted callers away, add them to your Blocked Callers list.<br><br>

__What if there are some robo-dialers or other callers that I want to be able to get a hold of me, but I’m concerned they won’t be able to pass the challenge? For example: family members, school office, doctor’s office, etc).__

Please add these phone numbers to your Authorized Callers list to prevent them from being prompted to enter a randomly-generated number.

<br><br>__Related help pages:__ 
- [The STIR/SHAKEN feature for mobile phones](https://www.koodomobile.com/en/help/the-stir-shaken-feature-for-mobile-phones)

Call Control is a free and optional feature that helps reduce unwanted calls by prompting incoming callers to enter a randomly-generated number (0-9), which the caller must enter correctly before the call can be connected.

Call Control

With Koodo Voicemail to Text, you choose whether voicemail gets transcribed to text and sent via __SMS messages, emails with audio attachments, emails without audio attachments, or both SMS and email.__ Check out our tips below for setting up and using Koodo Voicemail to Text.

<div class="collapsible">
  <h3> Important details </h3>
</div>
<div class="content">

- A subscription is required
- This service is available on any smartphone that supports email or SMS
- This service is available on any handset (email support on handset is not mandatory; email can be received on a PC instead)
- You'll receive the converted message, instead of a voicemail notification (the original voice message remains available in your voicemail inbox)
- All voicemail messages are received in your chosen format
- The caller ID is displayed with the converted message

__Note:__ If you remove the voicemail feature, Voicemail to Text is also removed.
  </div>

<div class="collapsible">
  <h3> Setting up Voicemail to Text </h3>
</div>
<div class="content">

1. Log in to Koodo Self Serve
2. Select __Change my add-ons__
3. Add the __Voicemail to Text__ service

You can also visit an authorized Koodo store to set up a Voicemail to Text subscription.
  </div>

<div class="collapsible">
  <h3> How you’ll receive voicemail going forward  </h3>
</div>
<div class="content">

Your voicemail will be converted to text and delivered as an SMS message or an email with or without an audio (.wav) attachment.
  </div>

<div class="collapsible">
  <h3> Storing messages </h3>
</div>
<div class="content">

You can store messages as long as there is space in your text message inbox, your email inbox, or your computer.

When the voice mailbox is full, your oldest unsaved message will be deleted when a new one is received. Your voicemail inbox will never become full.
  </div>

<div class="collapsible">
  <h3> Deleting Voicemail to Text </h3>
</div>
<div class="content">

To delete a Voicemail to Text message, dial in to your regular voicemail inbox and delete the original message. 

Deleting the converted text message, email, or .wav attachment does not delete the original voice message in your voicemail inbox, and vice versa. 

Voicemail to Text messages remain on your phone/smartphone or in your email inbox until you delete them.
  </div>

<div class="collapsible">
  <h3> Data usage of Voicemail to Text </h3>
</div>
<div class="content">

Listening to a sound attachment on a handset with cellular internet connection uses 40-260 KB of storage, depending on the length of the voice message. 

Audio file email attachments can be listened to on a handset connected to WiFi or on a PC without consuming cellular data.  

Converted text messages (SMS) won’t have any data or messaging charges.
  </div>  

<div class="collapsible">
  <h3> Language support </h3>
</div>
<div class="content">

__For customers in British Columbia, Alberta, Saskatchewan, Manitoba, Yukon, Northwest Territories and Nunavut:__ Voicemail to Text service will support English, French, Mandarin and Cantonese.

__For customers in Ontario, Quebec, New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island:__ Voicemail to Text service will support English, French, Mandarin, and Punjabi.
  </div> 


Receive voicemail as text messages or emails

Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s information is displayed on the screen of your phone during an incoming call. You don’t need to subscribe for the service - it’s totally free to all Koodo customers with a compatible mobile phone. Prior to Call Display+ your phone would display the phone number, but not the name of the incoming caller.

### Where is Inbound Call Display+ available?

- If you’ve got a compatible phone and the callers’ network sends out their name, your phone will be able to display both the caller’s number and name on all incoming calls including Call Waiting calls. If the callers’ network does not send out their name, your phone will only display the caller’s number.
- Inbound Call Display+ might not work under roaming.

### Permanently disable Inbound Call Display+

You can permanently disable Inbound Call Display+ by [contacting us](https://www.koodomobile.com/en/contact-us?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs). This means that the name and the number of the caller will not be shown on the screen of your phone for all incoming calls.

### Outbound Calling Name Display

Outbound Calling Name Display is an enhanced feature, which will allow you to display your name on the screen of the device of the person that you call, in addition to the calling number. You need to subscribe for the service - it’s totally free to all Koodo customers.

### Permanent Blocking of Outbound Calling Name Display

Outbound Calling Name Display feature is independent from Call Display+. If you want to permanently block __only Outbound Calling Name Display__ (after you’ve subscribed for it), please [contact Koodo](https://www.koodomobile.com/en/contact-us?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs) to remove this feature from your subscriber profile. If you want to __block both Outbound Calling Name and Calling Number__, contact Koodo to set up permanent blocking of Outbound Calling Number Display, i.e. Call Display. In this case, both Outbound Calling Name and Calling Number will be blocked.

### One-time blocking of Outbound Calling Name Display

You can activate one-time blocking of Outbound Calling Name Display by dialing #31# before the number of the person you’re calling, followed by pressing either the Send or Talk key. You can also set up the blocking on some phones via their menu. For example, on the iPhone, you can turn off ‘Show My Caller ID’ under the Phone menu.

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1. Is it possible for outbound calls to show a name instead of a number? If yes, how can I change the way my name appears when I make outbound calls? (I have a recycled phone number)__

Yes, your name will be displayed after we launch the Outbound Calling Name Display feature. This may be a chargeable feature. Your name will be extracted from your account information. It will be the name of the Account Holder and cannot be changed.<br><br>

__2. Are there any charges for using function # 31 #?__

No, there are no changes. You can still use #31# to block Calling Name and Calling Number on per-call basis. Both Calling Name and Calling Number will be blocked at the same time.<br><br>

__3. How can I make sure my location won’t appear when somebody calls my number?__

Our network won’t show your location when somebody calls you.<br><br>

__4. When I call someone and I'm not in their contacts list, they see the wrong name on their display.__

Going forward, the name registered in your account will be used for display.<br><br>

__5. What is the difference between “Network default,” “Hide number,” and “Show number?”__

- By default, the network setting is __‘Show Number.’__

- __Hide number__ means that you can block your number from being displayed on the phone of the person you’re calling.

- __Show number__ means that your number will be displayed on the phone of the person you’re calling.<br><br>

__6. I pay the Koodo phone bill, but the phone is my spouse’s line. How can we get his name to come up when he calls people?__

The name registered in your account will be used for display. Currently, we don’t support the option to change the Calling Name to be displayed.<br><br>

__7. Why is my call display different while dialling international numbers?__

The call display should be the same when you call an international number, but it depends on the operator that handles the call on the call recipient’s end.<br><br>

__8. What does "call display restrict" mean?__

This means that you can block your name and number from being displayed on the device of the person you're calling.<br><br>

__9. Are there any charges for entering #31# to block my name from being displayed on someone’s phone?__

No, there are no changes for dialling #31# in front of the number you’re calling to block the display for that call. You can still use #31# to block Calling Name and Calling Number on a per-call basis. Both Calling Name and Calling Number will be blocked at the same time. <br><br>

__10. When I call my clients, I need them to see my business name, not my own name. Is that possible?__

This is currently not possible. The name registered in your account will be used for display. We don’t support the option to change the Calling Name to be displayed.<br><br>

__11. What about calls marked as private, unknown, or anonymous?__

The caller is likely using the "Anonymous Caller ID" service that masks their caller information. You are provided with the option to answer the call or to send the caller to voicemail.

  </div>

<br><br>

__Related help pages:__
- [Call Control](https://www.koodomobile.com/en/help/call-control)
- [Outbound Calling Name Display for mobile devices](https://www.koodomobile.com/en/help/outbound-calling-name-display-for-mobile-devices)

Call display is good, Call Display+ is better! It's totally free for all Koodo customers, read all about it here.  

Call Display+

Call Forwarding can be added to your account for $5/month in [Self Serve](https://www.koodomobile.com/selfserve).

1. From the Self Serve drop down menu, select __Mobile services__
2. On the Mobile services page, select __Manage add-ons__
3. On the add-ons page, select __Call Forwarding,__ then click the button __Add to plan__ and follow the steps to submit your selection.

### Activating Call Forwarding

Take a look at our chart below to find the activation code you need.

Once you've found your code, follow these steps to activate Call Forwarding: 

- Enter the code before the area code and number you want to forward your calls to.
- Enter # and then press Send.
- You'll see a message notifying you that Call Forwarding has been activated.

__Note:__ Only the ‘Call Forwarding unreachable’ feature can be used on Prepaid.

<style>
  /* extra class specificity overrides `display: inline-block` style */
  .cfTable.cfTable--desktop,
  .cfTable.cfTable--mobile {
    display: none;
    visibility: hidden;
  }
  .cfTable--mobile th,
  .cfTable--mobile td {
    max-width: calc(100vw - 32px);
    text-align: left !important;
    white-space: normal;
  }
  .cfTable--mobile span {
    display: block;
  }
  @media all and (max-width: 991px) {
    .cfTable.cfTable--mobile {
      display: block;
      visibility: visible;
    }
  }
  @media all and (min-width: 992px) {
    .cfTable.cfTable--desktop {
      display: block;
      visibility: visible;
    }
  }
</style>

<table class="cfTable cfTable--desktop">
  <thead>
    <tr>
      <th>Call Forwarding type</th>
      <th>Description</th>
      <th>Activation code</th>
      <th>Deactivation code</th>
    </tr>
  </thead>
  <tbody>
    <tr>
      <td>Call Forwarding unconditional<br><br> Note: Prepaid accounts don't have this functionality</td>
      <td>Forwards all incoming calls to another number</td>
      <td>*21*</td>
      <td>#21#</td>
    </tr>
    <tr>
      <td>Call Forwarding busy</td>
      <td>Calls will forward only when you're on the phone and the line is busy</td>
      <td>*67*</td>
      <td>#67#</td>
    </tr>
    <tr>
      <td>Call Forwarding unreachable</td>
      <td>Calls are forwarded if your phone is turned off or out of a coverage area</td>
      <td>*62*</td>
      <td>#62#</td>
    </tr>
    <tr>
      <td>Call Forwarding no reply</td>
      <td>Calls will get forwarded only if your phone rings and is not answered</td>
      <td>*61*</td>
      <td>#61#</td>
    </tr>
  </tbody>
</table>


<table class="cfTable cfTable--mobile">
  <thead>
    <tr>
      <th>Activating/De-activating Call Forwarding</th>
    </tr>
  </thead>
  <tbody>
    <tr>
      <td>
        <span>Call Forwarding unconditional</span>
        <span><small>Forwards all incoming calls to another number</small></span>
        <span><small>Activation Code: <strong>*21*</strong></small></span>
        <span><small>De-activation Code: <strong>#21#</strong></small></span>
      </td>
    </tr>
    <tr>
      <td>
        <span>Call Forwarding busy</span>
        <span><small>Calls will forward only when you're on the phone and the line is busy</small></span>
        <span><small>Activation Code: <strong>*67*</strong></small></span>
        <span><small>De-activation Code: <strong>#67#</strong></small></span>
      </td>
    </tr>
    <tr>
      <td>
        <span>Call Forwarding unreachable</span>
        <span><small>Calls are forwarded if your phone is turned off or out of a coverage area</small></span>
        <span><small>Activation Code: <strong>*62*</strong></small></span>
        <span><small>De-activation Code: <strong>#62#</strong></small></span>
      </td>
    </tr>
    <tr>
      <td>
        <span>Call Forwarding no reply</span>
        <span><small>Calls will get forwarded only if your phone rings and is not answered</small></span>
        <span><small>Activation Code: <strong>*61*</strong></small></span>
        <span><small>De-activation Code: <strong>#61#</strong></small></span>
      </td>
    </tr>
  </tbody>
</table>


__Example with Call Forwarding Unconditional:__
- Dial \*21\* 416-123-4567# and press Send.

__Deactivating Call Forwarding__
- Enter the deactivation code and press Send.

__Example with Call Forwarding Unconditional:__
- Dial #21# and press Send. 

__Just so you know:__ The pay per use rate for call forwarding is $0.60 per minute.

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1 - How can I forward calls without being able to turn on my phone?__

You can take the SIM card out of your broken phone and insert it into another working phone. You can then activate call forwarding on the working phone.<br><br>

__2 - How can I forward calls from my landline to my Koodo cell phone?__

Call Forwarding has to be activated by the landline, not your Koodo cell phone. You’ll need to contact the provider of your landline phone and ask how to forward the calls to another number.<br><br>

__3 - Can I forward calls to a number outside my zone?__

On a Koodo cell phone, you can configure call forwarding to any number in the North American Numbering format, ie, NPA-NXX-XXXX, which includes all Canada, U.S., and Caribbean numbers. Forwarding calls to international numbers, e.g. +CC-NN (where the Country Code is not equal to 1), isn’t allowed.<br><br>

__4 - How does voicemail work for forwarded calls?__

For a forwarded call, i.e. A calls B but is forwarded to C and is then forwarded to voicemail, the call would be forwarded to the mailbox of C.

  </div>

You can add Call Forwarding to your Koodo account for just $3 a month. Find out how here. 

Call Forwarding

Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an unauthorized user to another carrier.

Port Fraud Protection is available in only the following scenarios:

- You’ve proactively asked for port protection
- You’re a victim of an unauthorized fraudulent port
- You’re a victim of an external breach and/or have had your identity stolen

If you’re an account holder, only you can request blocks for multiple lines on your account. If you’re a subscriber who can verify the account, you can request a block for your own line.

### Just so you know

- Port Fraud Protection is a free service.
- Port Fraud Protection is added to your account within 24-72 hours.
- When Port Fraud Protection is added, you’ll receive a confirmation SMS.
- If you're looking to port to TELUS, you’ll need to contact us to remove the block. Otherwise, you don't need to call us for any transfers. 

__Note:__ Port Protection is available only for Koodo Postpaid customers.

### Activating Port Protection

Port Protection can only be added by a rep after they've authenticated you as the account owner or authorized subscriber. To get started, book a callback using [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and type in "port protection."

<br>
<br>

* For more info about identity theft and fraud, click [here](https://www.telus.com/en/nl/support/article/identity-theft-fraud). 
* If you believe you’re a victim of fraud, please use [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) to request a callback from a rep.


Port Fraud Protection

Want to identify yourself by name to the person you’re calling? Eligible Koodo customers can opt in to activate Outbound Calling Name Display.

### What is Outbound Calling Name Display?
Outbound Calling Name Display will share your name with the person you’re calling, even if they do not have you in their contacts book. If their device supports name display, your name will appear on their device when they receive a call from you.

### Don’t I already have Outbound Calling Name Display?
This is a common misconception, but most customers with Koodo cell phone service don’t have this feature. The default feature on Koodo plans will share your __phone number__ with the person you’re calling, __not your name.__ 

### Who can use Outbound Calling Name Display?
To use this feature, you’ll need to have:

1. a postpaid plan 
2. a phone that’s certified for the Koodo [VoLTE](https://www.koodomobile.com/en/help/volte) network
3. [VoLTE](https://www.koodomobile.com/en/help/volte) enabled on your phone

__Note:__ This feature is currently not supported for customers on Prepaid plans.

### How much does it cost to add this feature?
Outbound Calling Name Display can be added to your account for free! 

### How can I add Outbound Calling Name Display to my account?
You can add the feature to your account by following these simple steps:

1. Log in to [Self Serve](http://koodo.com/selfserve)
2. Select the __Self Serve__ dropdown menu at the top
3. Select __Mobile services__
4. Select __Manage add-ons__
5. Under add-Ons, locate Outbound Calling Name Display and select __Add to plan__

__Heads up!__ It can take up to 24 hours for the account change to take effect.

### Can I choose the name that will be shown?
Sorry, your display name can’t be customized. The name that will be displayed will be the name that you used to create your Koodo account.

### I added Outbound Calling Name Display to my account, but it’s not working. How come?
After adding the feature to your account, it can take 24 hours or longer for it to be activated. In the meantime, please double-check that your phone is a certified [VoLTE phone](https://www.koodomobile.com/en/help/volte) on the Koodo network and that VoLTE is activated. 

### What if I don’t want to use Outbound Calling Name Display anymore?
If you’d prefer not to show your name for a particular call, dial #31# in front of the destination number. 

For example: __#31#__ 416-123-4567 

This will hide your name and number, and you’ll be displayed as “Private” to the person you’re calling. The Outbound Calling Name Display feature will return to normal for subsequent calls.

You can also disable Outbound Calling Name Display in your phone settings.

<style type="text/css">
.tg  {border-collapse:collapse;border-spacing:0;}
.tg td{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px;
  overflow:hidden;padding:10px 5px;word-break:normal;}
.tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px;
  font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;}
.tg .tg-0pky{border-color:inherit;text-align:left;vertical-align:top}
</style>
<table class="tg">
<thead>
  <tr>
    <th class="tg-0pky">Apple</th>
    <th class="tg-0pky">Android</th>
  </tr>
</thead>
<tbody>
  <tr>
    <td class="tg-0pky">Settings → Phone → Show My Caller ID → Disable</td>
    <td class="tg-0pky">Call settings → Supplementary service → Show Caller ID → Hide Number</td>
  </tr>
</tbody>
</table>

This will hide your name and number, and you’ll appear as “Private” to the person you’re calling until the setting is enabled again. 

If you want to __permanently__ disable Outbound Calling Name Display, you can log in to your Koodo Self Serve account and remove it from your add-ons. __Note:__ This change can take 24 hours to come into effect.

### Why isn’t my name displayed correctly when I call some people?
Once Outbound Calling Name Display is active on your account, the Koodo network will share your name with people you’re calling, but the phone and network of the person you’re calling must also support Call Display for your name to be received. If not, the characters of your name might be changed or might not appear at all in some cases.

It’s important to remember that VoLTE is required for Outbound Calling Name Display to work. If VoLTE is turned off on your device or hasn’t been added to your account, your name won’t be shared when you make calls.

Also, the contacts saved in your phone or any other third-party caller ID service, like Hiya, will override the Outbound Calling Name Display feature. This means the Koodo network will share your account’s name with people you’re calling, but their phones might display it differently.


Outbound Calling Name Display for mobile devices

STIR/SHAKEN is a set of network tools used to verify the true calling number.

On STIR/SHAKEN-capable handsets, eligible calls may show as “verified.” All calls that don’t show as “verified” will show as normal calls.

Please note that as of November 30, 2021, at the time of launch, the majority of calls won’t be eligible to be verified and will continue to show as normal calls.

__Heads up!__ STIR/SHAKEN doesn’t block calls.

If you’re a Koodo customer on a monthly plan and are looking for a feature that will block nuisance calls, consider adding the [Call Control](https://www.koodomobile.com/en/help/call-control) feature to your line. Call Control is a free feature that can effectively block nuisance calls by automatically screening out robo-callers.

__Good to know:__ The calls screened by Call Control won’t show as “verified” by STIR/SHAKEN. This could change in the future as we implement more network integration and upgrades.

<div class="collapsible">
  <h3> Which calls are eligible for STIR/SHAKEN verification? </h3>
</div>
<div class="content">

Only fully Internet Protocol to Internet Protocol (IP to IP) Canadian calls can be validated on STIR/SHAKEN-capable handsets. Currently, most calls aren’t fully IP to IP, so they’ll continue to be displayed as normal calls.
  </div>

<div class="collapsible">
  <h3> Does my phone support the STIR/SHAKEN feature? </h3>
</div>
<div class="content">

At the time of launch on November 30, 2021, most phones aren’t capable of supporting STIR/SHAKEN, so they won’t display “verified” for incoming calls. These phones will continue to display calls as they normally do today.
Once your phone is capable of supporting STIR/SHAKEN, validated calls will automatically be displayed on your handset as “verified.” No action will be required of you.
  </div>

<div class="collapsible">
  <h3> Does STIR/SHAKEN block calls? </h3>
</div>
<div class="content">

No, STIR/SHAKEN will only show validated calls as “verified” or display calls as normal.
  </div>

<div class="collapsible">
  <h3> Good to know </h3>
</div>
<div class="content">

“Verified” only guarantees that the calling number displayed is showing the true number and is not spoofed. The actual call may still be an unsolicited or nuisance call.
  </div>

__Related help pages:__
- [Call Control](https://www.koodomobile.com/en/help/call-control)

The STIR/SHAKEN feature for mobile phones 

Conference Calling is a call feature that lets multiple people dial into one shared phone call/conversation. The first call can be incoming or outgoing, but each subsequent call must be initiated by the caller who wants to join everyone.

<div class="collapsible">
  <h3> How many people can be on one conference call? </h3>
</div>
<div class="content">

One conference call can have up to 3 people, including the person who initiates the conference.
  </div>

<div class="collapsible">
  <h3> How do I start a conference call? </h3>
</div>
<div class="content">

1. Dial the first number
2. Tap "Add call"
3. Dial the second number you want to add
4. Tap “Merge"
  </div>

<div class="collapsible">
  <h3> How do I end a conference call? </h3>
</div>
<div class="content">

Tap "Send" to end the call with the second person added. You’ll then stay connected to the first person.
Tap "End" to end both calls.
  </div>

<div class="collapsible">
  <h3> What if my plan doesn’t have unlimited minutes? </h3>
</div>
<div class="content">

If you don’t have unlimited minutes and are the one __initiating the conference call__: 

You’ll be using the minutes from your plan for every call you make to each person. 

__Example:__ If you’re on a call with your sister for 5 minutes, then decide to add your brother to the call, and all three of you are on the call for 15 minutes, you’ll be considered to have used 35 minutes total for both calls, as __each call uses minutes independently__. 

Here’s the breakdown for the person making the conference call:

- 5 mins (first phone call) + 15 mins (conference call) = 20 mins 
- +15 mins (when second call (brother) was added) brings the total to 35 minutes for both calls

If you don’t have unlimited minutes and are __invited to join a conference__:

You’ll be using the amount of minutes you were on that call for.
  </div>

<div class="collapsible">
  <h3> What if one of the people I want to call is outside of the country? </h3>
</div>
<div class="content">

If they’re outside of the country, long distance charges may apply, based on your rate plan.
  </div>

<br><br>__Related help pages:__
- [Long distance calling](https://www.koodomobile.com/en/help/long-distance-calling)
- [Using Canada-wide minutes](https://www.koodomobile.com/en/help/using-canada-wide-minutes)


Conference calling

TELUS IP (Internet Protocol) Relay Service enables deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. A TELUS IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. All you need to use TELUS IP Relay is a PC with an Internet connection.

There is no charge for using the TELUS IP Relay Service to place local calls or long-distance calls within North America using a PC. For wireless smartphone devices, all applicable usage charges still apply. International calls are billed at regular long distance rates.

Calls placed through the TELUS IP Relay Service are also entirely confidential. TELUS IP Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained.

### How to reach TELUS IP Relay
You can reach TELUS IP Relay through a computer or mobile device.

- http://iprelay.telus.net/ (IP to Voice)
- 1-877-584- 4747 (Voice to IP)
- IP to IP calls are not supported

### How TELUS IP Relay works for IP users
A person who is deaf, hard of hearing, or speech disabled uses a PC or wireless web-enabled device to type his or her conversation to a TELUS IP Relay agent, who then reads the typed conversation to the other party. The TELUS IP Relay agent then types the other party's spoken words back to the IP Relay user.

### Getting started

*PC requirements:*

- Internet connection (DSL, Cable, T1, etc.)
- Internet browser (Microsoft Internet Explorer 6 or 7, Apple Safari 4 or greater, Mozilla Firefox 3.5 or greater, Google Chrome)
- Computer

*Wireless smartphone requirements:*

- Smartphone with QWERTY keyboard
- Web browser supporting AJAX and Javascript (e.g. Bolt browser for Blackberry devices and Skyfire browser for Windows mobile devices)
- Please refer to your smartphone user guides for more information

1. Connect to http://iprelay.telus.net/ from your PC or wireless device. If this is your first time using the service, select __Register for a new account__ and follow the registration process.
2. Log on to TELUS IP Relay with your access number and password
3. In the __Make a call__ tab, enter the phone number in the "number to dial” field".
4. The TELUS IP Relay agent will answer by typing "Welcome to TELUS IP RELAY SERVICE, this is operator #, my name is (agent's name), followed by GA (for "go ahead").
5. The TELUS IP Relay agent will dial the number and will let you know how the connection is progressing (e.g. ringing 1…2…3…), inform you when someone answers, and then give the person's gender in brackets (e.g. (f) female, (m) male).

### Tips for voice users

- Remember to speak directly to the IP Relay user, not to the TELUS IP Relay agent.
- Speak a bit more slowly than usual, as the TELUS IP Relay agent is typing in word for word what you are saying.
- Spell names.
- Always say GO AHEAD when you are finished.
- Always wait for the TELUS IP Relay agent to say GO AHEAD before speaking.
- Let the TELUS IP Relay agent know at the beginning of the call if you are familiar with the service.
- If the IP Relay user is unavailable, you will have the option to leave a text message. For more information please go to http://iprelay.telus.net/ TIPS and FAQ.

### Two-line voice carry over
If you can speak clearly and use text to see what the other person is saying, you may request Voice Carry Over (VCO). Two-line VCO allows you to speak for yourself, while the TELUS IP Relay agent will type what the person says to you.

### How to use IP Relay to contact Koodo
To contact Koodo or to share feedback on the IP Relay service, check out the __Feedback__ section of our [Accessibility](https://www.koodomobile.com/accessibility) help page.

<br><br>__Related help pages:__
- [Accessibility at Koodo Mobile](https://www.koodomobile.com/accessibility)

Got a Q? We have the A.

Need more help?