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Wi-Fi calling

Wi-Fi calling lets you call and message (text and MMS) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network. It’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling.

Learn more about Wi-Fi Calling.

Call and text messages over Wi-Fi

When Wi-Fi Calling is turned on, your phone will automatically use an available Wi-Fi network, if it determines that you have low or no cellular coverage.

If you’re making a call in an area with VoLTE cellular coverage and then move out of the coverage area, your phone will automatically switch to Wi-Fi Calling without interrupting the call (this also works when moving from Wi-Fi to VoLTE). If you’re using Wi-Fi calling and you move away from Wi-Fi and into a non VoLTE coverage area, then your call will drop.

Wi-Fi Calling locations

Wi-Fi Calling is only available in Canada. When you’re outside Canada, your phone will not allow Wi-Fi calling or messaging. This feature is available across Canada except for Saskatchewan and parts of Manitoba.

Wi-Fi Calling requirements

In order to enable and use Wi-Fi calling, you’re going to need:

  • A Koodo Postpaid monthly plan (sorry, Wi-Fi Calling isn’t available on Prepaid plans)
  • An LTE SIM
  • An active Koodo Self Serve account
  • A Wi-Fi connection that allows Voice over IP calling (VoIP). Note: A minimum speed of 1 mbps is recommended. Slow speeds will affect the quality of the call.

Wi-Fi Calling for Android

Phone requirements:

  • Blackberry: Key2 and Key2 LE
  • Google: Pixel series (Pixel 3, 3 XL and newer)
  • Huawei: P series (P30 and P30 Pro)
  • LG:
    • G series (G6 and newer);
    • Q series (Q6 and newer, Q Stylo+);
    • K series (K9 and newer);
    • X Power series (X Power 2 and newer);
    • V30
  • Samsung:
    • S series (S8 and newer);
    • Note series (Note 8 and newer);
    • A series (A5 (2017) and newer);
    • J series (J3 Prime and newer)

Software requirements:

  • Running the latest software update available over the air

Turning on Wi-Fi Calling for Android

(Steps may differ between manufacturers)

  1. Open Call Settings
  2. Turn on Wi-Fi Calling
  3. Enter your phone number. You’ll get a verification code. Enter the code to continue.
  4. You’ll need to read and accept the Wi-Fi Calling Terms and Conditions
  5. Enter your Emergency 911 Address

How to tell if you’re using Wi-Fi calling on Android

Once you see the Wi-Fi calling icon on the status bar of your phone, you can make a Wi-Fi call. Wi-Fi Calling conveniently calls those on your contact list the same way as you'd make calls on cellular. Your phone will only access Wi-Fi calling when you are in a low signal area.

WiFi Calling1

Wi-Fi Calling for iPhone

Phone requirements:

  • iPhone 6 or newer

Software requirements:

  • iOS 11.3 or newer (remember to update your carrier settings when prompted to do so)

Turning on Wi-Fi Calling for iPhone

  1. Open Settings
  2. Select Phone
  3. Select Wi-Fi Calling and turn on Wi-Fi Calling
  4. You will need to read and accept the Wi-Fi Calling Terms and Conditions
  5. Enter your Emergency 911 Address

How to tell if you are using Wi-Fi calling on iPhone

Once you see the word Wi-Fi beside the Koodo network name on the status bar of your phone, you can make a Wi-Fi call. Wi-Fi Calling conveniently calls those on your contact list the same way as you'd make calls on cellular. Your phone will only access Wi-Fi calling when you are in a low signal area.

WiFi Calling2

Wi-Fi Calling Billing Details

Wi-Fi calling doesn’t cost extra. Wi-Fi calls and messages are treated the same as cellular calls or messages. Also, there is no charge to use Wi-Fi Calling for a Canadian long distance call.

Here are some details of how Wi-Fi Calling is billed:

  • Local calls: these calls will be deducted from your monthly voice allowance and any overage will be rated according to your plan
  • Canada calls (domestic long distance): you will not be charged long distance
  • USA or international long distance calls: customer will be billed at their plan’s standard international long distance rate

Note: Wi-Fi calling will not use up data from your Koodo wireless plan. However, it does use data from the Wi-Fi Internet access point.

9-1-1 over Wi-Fi

For the most reliable 9-1-1 experience, we strongly recommend you place 9-1-1 calls using the mobile network or a landline if available.

Important: If you must call 9-1-1 over Wi-Fi, your call will be answered by a specialized operator who will ask you to confirm your location and route your call to the correct regional Public Safety Answering Point (PSAP). Remember, in the event that you are unable to speak with the operator, the address you entered in your phone Wi-Fi Calling settings menu will be shared with the operator. Unfortunately, it isn’t possible to determine your phone location when making a 9-1-1 call over Wi-Fi.

Be sure to keep your Emergency 9-1-1 address up-to-date (from your phone Wi-Fi Calling settings menu) to ensure emergency services has accurate information to locate you in case of an emergency.

Note: Text 9-1-1 (T911) is not supported over Wi-Fi at this time.


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