Language
Region
Language
Region

Wi-Fi Calling

Wi-Fi calling lets you call and message (text and multimedia) over Wi-Fi when you have little or no network coverage. You can use it to call and message just like you do on the regular network, it’ll work even if the person you’re calling or texting isn’t using Wi-Fi Calling.

Call and text messages over Wi-Fi

When Wi-Fi Calling is turned on, you can call and message in the same way you normally do. Your phone will automatically use an available Wi-Fi network if it determines that you have low or no cellular coverage, it’s pretty clever like that.

If you’re making a call in an area with VoLTE cellular coverage and then move out of coverage, your phone will automatically switch to Wi-Fi Calling without interrupting the call (this also works when moving from Wi-Fi to VoLTE). If you’re using Wi-Fi calling and you move away from Wi-Fi and into a non VoLTE coverage area then your call will drop.

Wi-Fi Calling locations

Wi-Fi Calling is only available in Canada. When you’re outside Canada, your phone will not allow Wi-Fi calling or messaging. This feature is available across Canada except for Saskatchewan and parts of Manitoba.

How do I use Wi-Fi Calling on my Android? How do I use Wi-Fi Calling on my iPhone?
In order to enable and use Wi-Fi calling, you’re going to need: In order to enable and use Wi-Fi calling, you’re going to need:
LG G7 ThinQ, LG Q Stylo+, LG X Power3, LG G6, LG V30, LG Q6, LG G5, Samsung Note 9, Samsung A8, Samsung GS9/GS9+, or newer. An iPhone 6 or newer
A Koodo postpaid monthly plan (sorry, Wi-Fi Calling isn’t available on prepaid plans) A Koodo postpaid monthly plan (sorry, Wi-Fi Calling isn’t available on prepaid plans)
Android version 7.0 and up, and software version H87315C and up iOS 11.3 or newer (remember to update your carrier settings when prompted to do so)
LTE SIM LTE SIM
An active Koodo self-serve account An active Koodo self-serve account
You will also need Wi-Fi connection that allows Voice over IP calling (VoIP) Note: A minimum speed of 1 Mbps is recommended. Slow speeds will affect the quality of the call. You will also need Wi-Fi connection that allows Voice over IP calling (VoIP) Note: A minimum speed of 1 Mbps is recommended. Slow speeds will affect the quality of the call.
Turn on Wi-Fi Calling for Android Turn on Wi-Fi Calling for IPhone
1) Open Phone then Settings 1) Open your iPhone Settings
2) Select Call Settings 2) Select Phone
3) Turn on Wi-Fi Calling 3) Select Wi-Fi Calling
4) Enter phone number, you will be sent a text message containing a 6 digit one-time passcode 4) You will need to read and accept the Wi-Fi Calling Terms and Conditions
5) Enter the 6 digit one-time passcode 5) Enter your Emergency 911 Address
6) You will need to read and accept the Wi-Fi Calling Terms and Conditions
7) Enter your Emergency 911 Address
8) Close your browser

How to tell if you are using Wi-Fi calling on Android

Once you see the Wi-Fi calling icon on the status bar of your device, you can make a Wi-Fi call. Wi-Fi Calling uses the same native dialler and contact list on your device as for cellular, for your convenience.

vowifi image

How to tell if you are using Wi-Fi calling on iPhone

Once you see the word Wi-Fi beside the Koodo network name on the status bar of your device, you can make a Wi-Fi call. Wi-Fi Calling uses the same native dialler and contact list on your device as for cellular, for your convenience.

vowifi ios image

Billing Details

Wi-Fi calling doesn’t add any costs to your bill. Wi-Fi calls and messages are treated the same as cellular calls or messages, meaning you won’t pay a cent more than you already do for your Koodo plan. Also, there is no charge to use Wi-Fi Calling for a Canadian long distance call.

Here are some details of how Wi-Fi Calling is billed:

  • Local calls: these calls will be deducted from your monthly voice allowance and any overage will be rated according to your plan
  • Canada calls (domestic long distance): you will not be charged long distance
  • USA or international long distance calls: customer will be billed at their plan’s standard international long distance rate

Note: Wi-Fi calling will not use up data from your Koodo wireless plan. However, it does use data from the Wi-Fi Internet access point.

9-1-1 over Wi-Fi

For the most reliable 9-1-1 experience, we strongly recommend you place 9-1-1 calls using the mobile network or a landline if available.

Important: If you must call 9-1-1 over Wi-Fi, your call will be answered by a specialized operator who will ask you to confirm your location and route your call to the correct regional Public Safety Answering Point (PSAP). It is important to remember that In the event that you are unable to speak with the operator, the address you entered in your phone Wi-Fi Calling settings menu will be shared with the operator. Unfortunately it is not possible to determine your device location when making a 9-1-1 call over Wi-Fi.

Be sure to keep your Emergency 9-1-1 Address up-to-date (from your phone Wi-Fi Calling settings menu) to ensure emergency services has accurate information to locate you in case of an emergency.

Note: Text 9-1-1 (T911) is not supported over Wi-Fi at this time.


Was this article helpful?

Need more help?

Visit the Koodo Community.