Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. 

## Please go to [Koodo Assist](https://www.koodomobile.com/en/help/?autobots=rollout&intent=suspend) to report your lost or stolen phone.<br><br> 

### __A few things__

- You’ll continue to be charged monthly fees and will still be responsible for paying your bill.

- You’ll continue to pay your Tab Charge, which will reduce your Tab balance, and your Tab Bonus balance will continue to go down automatically each month even while your phone is suspended.

- You can’t change your plan, add or remove features, pay off your Tab, or [carry over your Tab to TELUS](https://www.koodomobile.com/en/help/carrying-your-tab-from-koodo-to-telus) when your account is suspended.

- You won’t be able to perform a SIM change online. For help with this, schedule a callback through Koodo Assist.<br><br>

### __Reactivating your phone service__

Found your phone or got a new one? Hooray! You can [restore your service](https://www.koodomobile.com/en/help/?autobots=rollout&intent=restore). <br><br>

### __A few things__

- You can purchase a replacement Koodo SIM at [TELUS.com](https://www.telus.com/en/mobility/accessories/product/koodo-tri-sim). Your Koodo SIM will be shipped in an estimated 3-5 business days by letter mail without tracking. If you’d like to get your SIM sooner, please visit a Koodo store during business hours. Once you receive your SIM, please log in to your Koodo account to transfer your phone number onto the new SIM.

- It might take up to 15 minutes for your restored phone to start working again.

- Please turn your phone off then on again for the changes to take effect.<br><br>

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1. How can I blacklist a phone instead of deactivating it?__

If you'd like to blacklist your phone, please go to [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and schedule a callback, so a rep can help you with this.<br><br>

__2. How can I find my lost or stolen phone?__

If your phone was lost or stolen, it's possible to find its approximate location by using its GPS functionality. Apple and Android both offer users a device location service by default. Choose one of the links below:

- Apple [Find Devices](https://www.icloud.com/find/)
- Google [Find My Device](https://support.google.com/android/answer/6160491?hl=en)

  </div>


If your Koodo phone was lost or stolen, you should report it right away. Here's how to do it. 

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If your Prepaid phone is lost or stolen, you should suspend your service right away.

### __Here's how to do it quickly:__

- Log in to your [Prepaid Self Serve](https://prepaidselfserve.koodomobile.com "Prepaid Self Serve") account.
- Select the __Profile__ tab.
- Select __Report Lost / Stolen Phone__ in the __Lost or Stolen Phone__ section.

You can also [Contact Us](https://www.koodomobile.com/contact-us?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs "Contact Us") to suspend your service. Just so you know, charges may apply for this call.

If your Koodo prepaid phone was lost or stolen, you should suspend it right away. Here's how to do it. 

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