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Upgrading your phone

Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you:

  1. Log into Self Serve

  2. Click on Shop and select either Phones or Plans from the dropdown menu

  3. Choose a phone and add it to your cart.

  4. Choose a plan and add it to your cart.

  5. You'll need to pay the shipping fee before going forward. If you have a Tab/Tab Bonus, it'll appear on your next bill.

  6. Complete your purchase by entering your payment details at checkout.

    And you're done! Your shiny new phone will arrive in 5 - 10 business days.

Note: If you change your rate plan, your existing data add-ons may fall off.


Visit a Koodo store near you or contact us if you have any questions.

To learn more about your new phone through our interactive phone tutorials, click here.

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