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Upgrading your phone

Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you:

  1. Log into Self Serve

  2. Click on Shop and select either Phones or Plans from the dropdown menu

  3. Choose a phone and add it to your cart.

  4. Choose a plan and add it to your cart.

  5. If you have a remaining Tab and/or Tab Bonus balance, you'll need to pay it off before going forward.

  6. Complete your purchase by entering your payment details at checkout.

    And you're done! Your shiny new phone will arrive in 5 - 10 business days.

Note: If you change your rate plan, your existing data add-ons may fall off.


Visit a Koodo store near you or contact us if you have any questions.

To learn more about your new phone through our interactive phone tutorials, click here.

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