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Setting up pre-authorized payments

Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month, which means you don't need to remember to pay your bills, and they'll always be paid on time. No more late charges!

To set up pre-authorized payments:

  1. Log in to your Self Serve account.
  2. Select View my bill.
  3. Select Manage pre-authorized payments.
  4. Choose a payment method.
  5. Enter the details of your payment method, then select Next.
  6. Review your payment information, then select Submit.
  7. Done! You'll get a confirmation email from us.

Heads up!

If you're setting up pre-authorized payments using your chequing account, you'll need your transit, institution, and account numbers. You can find these on a cheque or through your online banking.

Koodo Pre-Authorized Payments, Cheque

To update pre-authorized payments:

  1. Log in to your Self Serve account.
  2. Select View my bill.
  3. Select Manage up pre-authorized payments.
  4. Choose a payment method.
  5. Enter the updated details of your payment method, then select Next.
  6. Review your payment information, then select Submit.
  7. Done! You'll get a confirmation email from us.

To cancel pre-authorized payments:

  1. Log in to your Self Serve account.
  2. Select View my bill.
  3. Select Cancel pre-authorized payments, then select Next.
  4. Done! You'll get a confirmation email from us.

Good to know

  • We accept payments through a bank, Canadian credit, and Visa debit only.
  • If you have a balance currently owing, you can make a one-time credit card payment.
  • There's no commitment - you can cancel pre-authorized payments whenever you want.

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