Device Care Complete

Accidents happen! We’re here to help with Device Care Complete: worry-free protection from life’s unexpected moments. Device Care Complete is a great way to make sure that your device is covered from physical damage, technical problems, and ‘texting-in-the-tub’ failures. You’re even covered if your phone is lost or stolen.

Read on to get some handy tips for Device Care Complete and to learn where you can find all of the important info you need.

Where can I find more information on Device Care Complete?

You can find the most up-to-date details about our protection plan, including what’s covered, an explanation of charges, and the full Ts & Cs here.

How can I make a service request with Device Care Complete?

You can make a service request here.

Is a protection plan different from a warranty?

All new Koodo phones come with a manufacturer's warranty; however, a warranty covers less than Device Care Complete. You can find out more about warranties here.

How can I activate Device Care Complete?

You can purchase Device Care Complete from any Koodo store within 60 days of purchasing your phone. You can also add Device Care Complete when purchasing a phone online through the Koodo website. If you purchased your phone more than 60 days ago, you will no longer be eligible for Device Care Complete.

How can I remove Device Care Complete?

You can end your protection plan at any time by visiting a Koodo shop, by logging into Self Serve, or by contacting us. If you choose to end your plan, your phone will no longer be covered for physical and liquid damage or for lost/stolen incidents.

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