What is an eSIM and an eSIM voucher?
An eSIM is an embedded SIM. Like a physical SIM card, an eSIM from Koodo allows you to connect to the Koodo mobile network.
An eSIM voucher contains a digital SIM that lets you access a cellular plan without having to insert a physical SIM card. This eSIM voucher also allows you to use up to two phone numbers on select smartphones.
An eSIM voucher can't be inserted or removed.
What you need:
|● iPhone 11, 11 Pro, and 11 Pro Max
● iPhone XS, XS Max, and XR
● iPhone SE (2nd generation)
|● Google Pixel 4 / 4 XL
● Google Pixel 3A / 3A XL
● Motorola Razr (Single SIM only)
|Koodo wireless prepaid or postpaid plan||Koodo wireless prepaid or postpaid plan|
|iOS 12.1 or newer||Android Q (10) or newer|
|eSIM voucher||eSIM voucher|
|On an iPhone, the physical SIM should always be activated first in order to ensure correct provisioning of the device warranty. An eSIM voucher can be activated as the primary line only if a physical SIM has been previously activated.|
How do I set it up?
- Select your rate plan and features
- Go to Settings, then Cellular
- Tap the “Add Cellular Plan” button
- Scan the QR code on your eSIM voucher until you see a message that says “A cellular plan from “Koodo” is ready to be added to iPhone
- Choose labels for each of your cellular plans
- Set your default line
As a Primary Line on a Google Pixel
- Turn on the phone
- Select Don’t have a SIM card option
- Connect to a Wi-Fi network
- Select Koodo as your network
- Scan QR code on Koodo eSIM voucher with camera
As the only line on a Motorola Razr
- Turn on the device
- Select "Start SIM-free setup"
- Connect to a WI-FI network
- Copy apps and data using Google Account (Optional)
- Provide permissions to Google Terms & Conditions
- Scan QR code on Koodo eSIM voucher with camera
As a Secondary Line
- Go to Settings/Network and Internet
- Click the + sign
- Select Don’t have a SIM card? Download your SIM instead
- Select Koodo as the network provider
- Scan the QR code found on the voucher
How does Dual-SIM work?
Using a physical SIM card and an embedded SIM card (eSIM), you can use two phone numbers on one smartphone. Both phone numbers can make and receive voice calls, and send and receive text messages (SMS) and multimedia messages (MMS). This means you can have your personal and business phone numbers on one phone, or you can add a second phone line when travelling internationally.
What rate plans are available for eSIM?
Any currently available Koodo rate plan (prepaid or postpaid) is available on eSIM.
Do I need an active physical SIM in my phone to activate an eSIM?
Compatible Android Smartphone: No, a customer can activate a phone using an eSIM voucher on compatible Android phone on Android 10 and newer.
Compatible iOS Smartphone: At this time, compatible iOS smartphones require a physical SIM card to be activated first in order to provision the device warranty, after which you can switch to eSIM.
How do I know which line I’m using at any given time?
Each line is individually labelled to differentiate between numbers. These labels can be customized and may vary depending on operating system and active carrier.
What happens when I receive a call on my secondary line while I’m on a call on my primary line?
Both lines can be connected to the network at all times. While on a call using one line, the other line is in standby. If you receive a call on the other line while on a call using the first line, the incoming call will go to voicemail.
If both lines have mobile data, which one can I use and which one will show on my bill?
Both lines can access mobile data but only one line can access mobile data at any given time to prevent duplicating charges. Your usage will reflect the line that you have selected to use as the default at any given time. The default line can be changed in your phone settings.
I currently have two mobile lines at Koodo on two phones. Can I transfer one of my phone numbers to an eSIM so that I can have both phone numbers on one phone?
To move one of your phone numbers to an eSIM, purchase an eSIM voucher at your nearest Koodo store and complete a SIM-swap using Self Serve. Check out our Store Locator page.
Koodo eSIM vouchers are available at select retail partner locations.
How will I be billed for calls and text messages?
Calls and messages are billed according to the wireless plan associated with the line used at any given time. Overage rates may apply if you exceed your allotment of voice minutes or messages.
When travelling, can I use a foreign carrier’s eSIM on my Koodo phone?
Yes, if available, customers can use a foreign carrier’s eSIM plan when travelling to countries outside of Canada if the network is compatible with the phone. When you return home, you can switch from your foreign carrier's eSIM to your local eSIM.
What happens if I roam abroad?
Roaming rates and services are billed according to your postpaid rate plan. View our support pages on travel and roaming for more details.
Can I activate an eSIM from another carrier on my Koodo smartphone?
Yes, Koodo customers can activate an eSIM from another carrier on their Koodo eSIM capable phone. The other carrier must support eSIM functionality on the phone. Koodo does not provide support for non-Koodo lines.
When I upgrade my phone, how do I transfer the number associated to my eSIM to another phone?
Upon upgrading, request an eSIM voucher at a Koodo store and complete a SIM-swap using Self Serve.
Can I delete my eSIM profile?
You can delete your eSIM profile by going to your phone’s network/cellular settings and locating the line (eSIM profile) you want to delete. Quick note: When you delete your eSIM profile, you don’t cancel the line on the network, so you’ll continue to be billed.
If I delete my eSIM profile from one phone, can I scan the eSIM voucher again into another phone?
No, once an eSIM profile is deleted from the phone, you can’t scan the same eSIM voucher into another phone. An eSIM voucher can be used and scanned only once. You’ll need to purchase an eSIM voucher at your nearest Koodo store and complete a SIM-swap using Self Serve.