Activating a tablet

Did you know that if you’re an existing Koodo customer you can bring your own tablet and add it as a new line to your account? It’s super easy to set up!

How does it work?

Bringing your own tablet to Koodo is simple, just follow these steps:

  • To get started, existing customers will need to go to a Koodo Store, authorized dealer or retail location. Want to find a store near you? Check out our Store Locator
  • Get a SIM card and pick a tablet plan, they come in all shapes and sizes
  • Insert the activated SIM into your tablet and you’re good to go!

Just so you know, right now our bring your own tablet plan is currently only available in-store, but it will be available online soon!

There are a few things that we’d like to let you know about with our bring your own tablet plans:

  • Bring your own tablet is only available for existing Koodo customers
  • A $45 connection fee applies when purchased in store (this includes a SIM card)
  • Customers using iPads will need to manually configure their APN settings – for information on how to do this check out our connecting to the internet troubleshooting page


Can new customers activate a tablet with Koodo?

No. At this time, only existing Postpaid (monthly) Koodo customers are able to add a tablet to their account.

Can existing customers add more than 1 tablet to their account?

Yes. Existing customers can add multiple tablets to their account.

What plans are eligible for a tablet?

A tablet plan may only be used with a tablet device, and requires that you maintain a Koodo mobile phone plan. If these conditions are not met, Koodo may terminate your tablet plan in accordance with the Service Terms.

Will customers receive Shock-Free data notifications?

Customers using SMS enabled Android devices will receive Shock-Free data SMS alerts (at 50%, 90% and 100%) and their data will get paused once they reach their limit. Customers using Apple or non-SMS enabled devices will not receive Shock-Free data SMS alerts, but their data will get paused once they reach their limit. For both Android and Apple users, if a customer has set up other alert methods (i.e. other phones or emails), they’ll still receive them.

Somebody on the account with authority will be able to unpause data by adding a one-time data top-up from their tablet or via Self Serve. A customer without authority will need to contact somebody on the account with authority to unpause data via Self Serve.

Are tablets eligible for Refer-a-Friend?

No, tablets are not eligible for the Refer-a-Friend program.

How can customers check their usage?

Customers can check usage on Self Serve .

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