Activating a tablet

Did you know that new and existing Koodo customers can activate a tablet plan with Koodo? It’s super easy to set up!

Heads up! A tablet device must be purchased along with the plan.

How does it work?

  1. To get started, visit a Koodo Store, authorized dealer, or retail location. Want to find a store near you? Check out our Store Locator

    • Existing Koodo customers can also add a tablet plan to their accounts online through the Tablets page
  2. Choose a tablet device and get a SIM card

  3. Insert the activated SIM into your tablet, and you’ll be good to go!

Good to know

  • A $45 connection fee applies when a tablet is purchased in store (this fee includes an already-activated tablet SIM card)
  • Customers using iPads will need to manually configure their APN settings. For more information about how to do this, check out our internet connectivity troubleshooting page


Can new customers activate a tablet with Koodo?

Yes; however, new tablet activations are currently not available through Self Serve. At this time, only existing Postpaid (monthly) Koodo customers are able to add a tablet to their account. New customers can activate a Koodo tablet plan on the Tab in stores.

Can existing customers add multiple tablets to their account?

Yes they can!

Which plans are eligible for a tablet?

New and existing customers can add a $15/4 GB plan to their tablet. A tablet plan can be used only with a tablet device. If these conditions are not met, Koodo may terminate your tablet plan in accordance with the Service Terms.

Will customers receive Shock-Free data notifications?

Customers using SMS-enabled Android devices will receive Shock-Free data SMS alerts (at 50%, 90% and 100% of their usage) and their data will be paused once the limit is reached. Note: The new $15/4GB plan does not include SMS.

Customers using Apple or non-SMS-enabled devices will not receive Shock-Free data SMS alerts, but their data will be paused once the limit is reached.

For both Android and Apple users, if a customer has set up other alert methods (i.e. other phones or emails), they’ll still receive the alerts.

A person on the account with authority will be able to unpause data by adding a one-time data top-up from their tablet or via Self Serve. A customer without authority will need to contact another user on the account who has authority in order to unpause data via Self Serve.

Are tablets eligible for the Refer-a-Friend program?

No, tablets are not eligible for the Refer-a-Friend program.

How can customers check their usage?

Customers can check usage on Self Serve .

Can a Koodo tablet be used as a phone with a SIM number?

No, the tablet plan does not come with voice or SMS capabilities.

Is it possible to buy the tablet without a plan?

No, you must get a tablet plan with your tablet device.

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