Language
Region
Language
Region

Activating a tablet

Did you know that new and existing Koodo customers can activate a tablet plan with Koodo? It’s super easy to set up!

Heads up! A tablet device must be purchased along with the plan.

How does it work?

  1. To get started, visit a Koodo Store, authorized dealer, or retail location. Want to find a store near you? Check out our Store Locator

    • Existing Koodo customers can also add a tablet plan to their accounts online through the Tablets page
  2. Choose a tablet device and get a SIM card

  3. Insert the activated SIM into your tablet, and you’ll be good to go!

Good to know

  • A $45 connection fee applies when a tablet is purchased in store (this fee includes an already-activated tablet SIM card)
  • Customers using iPads will need to manually configure their APN settings. For more information about how to do this, check out our internet connectivity troubleshooting page

FAQ

Can new customers activate a tablet with Koodo?

Yes; however, new tablet activations are currently not available through Self Serve. At this time, only existing Postpaid (monthly) Koodo customers are able to add a tablet to their account. New customers can activate a Koodo tablet plan on the Tab in stores.

Can existing customers add multiple tablets to their account?

Yes they can!

Which plans are eligible for a tablet?

New and existing customers can add a $15/4 GB plan to their tablet. A tablet plan can be used only with a tablet device. If these conditions are not met, Koodo may terminate your tablet plan in accordance with the Service Terms.

Will customers receive Shock-Free data notifications?

Customers using SMS-enabled Android devices will receive Shock-Free data SMS alerts (at 50%, 90% and 100% of their usage) and their data will be paused once the limit is reached. Note: The new $15/4GB plan does not include SMS.

Customers using Apple or non-SMS-enabled devices will not receive Shock-Free data SMS alerts, but their data will be paused once the limit is reached.

For both Android and Apple users, if a customer has set up other alert methods (i.e. other phones or emails), they’ll still receive the alerts.

A person on the account with authority will be able to unpause data by adding a one-time data top-up from their tablet or via Self Serve. A customer without authority will need to contact another user on the account who has authority in order to unpause data via Self Serve.

Are tablets eligible for the Refer-a-Friend program?

No, tablets are not eligible for the Refer-a-Friend program.

How can customers check their usage?

Customers can check usage on Self Serve .

Can a Koodo tablet be used as a phone with a SIM number?

No, the tablet plan does not come with voice or SMS capabilities.

Is it possible to buy the tablet without a plan?

No, you must get a tablet plan with your tablet device.


Was this article helpful?

Need more help?

Visit the Koodo Community.