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Changes to positive Tab
Starting with your May 2020 bill, any positive Tab amount you earned before August 2017 will be converted into a Koodo upgrade offer that can...
Starting with your May 2020 bill, any positive Tab amount you earned before August 2017 will be converted into a Koodo upgrade offer that can be put toward buying a new phone at any Koodo location – just like how you would’ve used positive Tab in the past. Where will I see the offer? When you...
Understanding your Koodo bill credits
In your current bill, when you get a one-time bill credit or a credit that recurs on a temporary basis, it includes the applicable taxes...
In your current bill, when you get a one-time bill credit or a credit that recurs on a temporary basis, it includes the applicable taxes charged in your province. This means it’s displayed on your bill as the “including tax” value. In your future bill, tax-included credits applied on and after February 27, 2020, will be...
Charges explained
Charges on your first bill Don t be surprised by the amount on your first monthly bill. Your bill includes pro-rated charges from your activation...
Charges on your first bill Don t be surprised by the amount on your first monthly bill. Your bill includes pro-rated charges from your activation date to your billing date, plus the next full month in advance. This means that you ll see a partial charge for your plan and add-ons for the days prior to...
Past due bill
Payment history and your credit score Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every...
Payment history and your credit score Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative impact to your credit score.  If it’s easier for you, set up pre-authorized payments so that you can avoid the hassle of any collection activity...
Returning or exchanging your Koodo phone
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The...
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. The Tab charge will be removed and the amount you had paid for your phone upfront will be given back to you. Any other charges will be the responsibility of the...
The Tab and your monthly bill
Information about your Tab is shown on your monthly bill. You can easily view current and past bills by logging into Self Serve. Each month,...
Information about your Tab is shown on your monthly bill. You can easily view current and past bills by logging into Self Serve. Each month, you’ll see: Your Tab charge (the amount you’ve contributed toward your Tab balance this month) You might also see: Your Tab adjustment (this appears if there was an adjustment applied to your...
How to pay your bill
Paying your bill is a piece of cake with Self Serve. Sign up for pre-authorized payments in Self Serve Recommended. Pay bills automatically through your credit card...
Paying your bill is a piece of cake with Self Serve. Sign up for pre-authorized payments in Self Serve Recommended. Pay bills automatically through your credit card or chequing account to avoid potential late payment charges. OR Make a one-time payment through Self Serve Click on View My Bill. Have your credit card or Visa Debit card ready to...
Making changes to your plan
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from...
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from previous bills. You can avoid partial charges by making changes on your bill start date. Don’t know your bill start date? If not, head to Self Serve to find out. When you...
Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept. 1 - There are several ways you can pay your monthly bill online: If you pay with a Canadian credit...
E-Bill
Why is Koodo E-Bill only? It s a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve....
Why is Koodo E-Bill only? It s a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We ll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store...

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