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Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept. 1 - There are several ways you can pay your monthly bill online: If you pay with a Canadian credit...
How to pay your bill
There are a number of easy ways to pay your Koodo bill, from paying directly with your bank to paying through Self Serve, or even...
There are a number of easy ways to pay your Koodo bill, from paying directly with your bank to paying through Self Serve, or even by setting up pre-authorized payments. Paying through your chequing account is simple and requires only a one-time set-up. It helps you save time (you’ll be able to pay your bill quickly...
The Tab and your monthly bill
Prior to July 5, 2020, information about your Tab, such as the opening balance, closing balance, and other transactions like adjustments and repayments were shown...
Prior to July 5, 2020, information about your Tab, such as the opening balance, closing balance, and other transactions like adjustments and repayments were shown on your monthly bill, which you can download in Self Serve. Now, all that helpful information about your Tab and Tab Bonus can be viewed more easily by logging into...
Charges explained
Charges on your first bill: If you're surprised by the amount on your first monthly bill, it might help to look at it this...
Charges on your first bill: If you're surprised by the amount on your first monthly bill, it might help to look at it this way... Your bill includes pro-rated charges from your activation date to your billing date, plus the next full month in advance. This means that you'll see a partial charge for your plan...
Past due bill
Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative...
Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative impact to your credit score.  If it’s easier for you, set up pre-authorized payments so that you can avoid the hassle of any collection activity on your account. To view your...
Making changes to your plan
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from...
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from previous bills. You can avoid partial charges by making changes on your bill start date. Don’t know your bill start date? Head to Self Serve to find out. When you make changes...
The Tab Bonus (formerly ‘Phone Credit’)
Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for...
Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for you to get the phone you really want on the terms that are right for you. The difference between the Tab and the Tab Bonus is that you pay a Tab...
Understanding your Koodo bill credits
In your current bill, when you get a one-time bill credit or a credit that recurs on a temporary basis, it includes the applicable taxes...
In your current bill, when you get a one-time bill credit or a credit that recurs on a temporary basis, it includes the applicable taxes charged in your province. This means it’s displayed on your bill as the “including tax” value. In your future bill, tax-included credits applied on and after February 27, 2020, will be...
Returning or exchanging your Koodo phone
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. A...
If you aren’t happy with the Koodo phone you bought online, you’ll have 30 days to either exchange it or get a full refund. A refundable SIM card fee ($5) and a non-refundable shipping fee ($10) may have been charged at the time of purchase for online orders. Heads up! There's no exchange process online,...
E-Bill
Why is Koodo E-Bill only? It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We'll...
Why is Koodo E-Bill only? It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We'll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store it for...

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