It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from previous bills. You can avoid partial charges by making changes on your bill start date. Don’t know your bill start date? Head to Self Serve to find out. When you make changes...

If you’re not happy with the phone you purchased, you can return the phone for an exchange or refund provided that you meet the following conditions: The phone is in like-new condition in the original packaging You show proof of purchase Accessories are excluded unless they’re defective Additionally, if your usage exceeds any one of the following limits,...

Why does Koodo use E-Bills? It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We'll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store it for...

Charges on your first bill: If you're surprised by the amount on your first monthly bill, it might help to look at it this way... Your bill includes pro-rated or partial charges from your activation date to your billing date, plus the next full month in advance. This means that you'll see a partial charge for...

Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for you to get the phone you really want on the terms that are right for you. The difference between the Tab and the Tab Bonus is that you pay a Tab...

Prior to July 5, 2020, information about your Tab, such as the opening balance, closing balance, and other transactions like adjustments and repayments were shown on your monthly bill, which you can download in Self Serve. Now, all that helpful information about your Tab and Tab Bonus can be viewed more easily by logging into...

Learn about how you may be eligible for the adjustment, how it’s calculated, and how it will impact your bill. Am I eligible for the Tab & Tab Bonus Balance Adjustment? If you purchased a new phone with a Tab on or after November 28, 2022 and if you cancel or upgrade early and have to pay...

There are a number of easy ways to pay your Koodo bill from paying directly with your bank, to paying through Self Serve, to setting up pre-authorized payments. _1_ Pay through your chequing account Paying through your chequing account is simple and requires only a one-time set-up. It helps you save time (you’ll be able to...

Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative impact to your credit score.  If it’s easier for you, set up pre-authorized payments so that you can avoid the hassle of any collection activity on your account. To view your...

When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept: 1 - There are several ways you can pay your monthly bill online: If you pay with a Canadian credit card,...