With the auto-pay discount, you can save up to $10 per month for each subscriber on an eligible in-market rate plan. Just set up an eligible pre-authorized payment method on your account to get the discount. Why don’t I see my $5 auto-pay discount anymore? If you activated or did a renewal or rate plan...

Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for you to get the phone you really want on the terms that are right for you. The difference between the Tab and the Tab Bonus is that you pay a Tab...

There are a number of easy ways to pay your Koodo bill from paying directly through your bank, to paying through Self Serve, to setting up pre-authorized payments (also referred to as auto-pay). Pay via Self Serve You can easily pay your bill through your chequing account, with your Visa Debit/MasterCard Debit card, or credit...

Understand how your bill works and what you can expect to see on it. This page aims to clarify some of the charges you might see on a bill after purchasing a new phone or changing your rate plan or add-ons. We’ve outlined particular charges on sample bills and offered explanations about why and when...

You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account. Select the...

Charges on your first bill: If you're surprised by the amount on your first monthly bill, it might help to look at it this way... Your bill includes pro-rated or partial charges from your activation date to your billing date, plus the next full month in advance. This means that you'll see a partial charge for...

If you’re not happy with the phone you purchased, you can return the phone for an exchange or refund provided that you meet the following conditions: The phone is in like-new condition in the original packaging You show proof of purchase Accessories are excluded unless they’re defective Additionally, if your usage exceeds any one of the following limits,...

The Tab makes it easy for you to get the phone you really want on the terms that are right for you. It’s basically the easy and affordable way to get a new phone with Koodo. Once your Tab balance reaches zero, your monthly bill actually goes down – you’ll only need to pay your monthly...

** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments (also referred to as auto-pay) is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa Debit/MasterCard Debit card every month, which means you don't need to remember...

We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and explanations for unanticipated charges on your bill, like proration, credits expiring, previous Tab charges, roaming charges, or long-distance charges. The best way to check why your bill may be higher...