Everything you need to know about the Tab
The Tab makes it easy for you to get the phone you really want on the terms that are right for you. It’s basically the...
The Tab makes it easy for you to get the phone you really want on the terms that are right for you. It’s basically the easy and affordable way to get a new phone with Koodo. Once your Tab balance reaches zero, your monthly bill actually goes down – you’ll only need to pay your...
The Koodo Tab page in Self Serve
Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the...
Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the new My Koodo Tab page in Self Serve. Viewing your Tab and Tab Bonus balances Log in to your account. Select Self Serve at the top of the screen, then...
Spending limit program
The Spending Limit Program helps you manage your phone charges by setting a spending threshold on your account. Find out your spending limit by logging...
The Spending Limit Program helps you manage your phone charges by setting a spending threshold on your account. Find out your spending limit by logging in to your account. Making payments to avoid service disruption To make sure your service isn’t turned off, you'll need to stay below your spending limit and pay your bill...
Viewing and downloading your bills
Viewing your current bill Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most...
Viewing your current bill Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select View PDF. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Select Self Serve at the top of the...
Setting up pre-authorized payments
** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments (also referred to...
** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments (also referred to as auto-pay) is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa Debit/MasterCard Debit card every month, which means you don't need to...
Why your Koodo bill may be higher than you expected
We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and...
We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and explanations for unanticipated charges on your bill, like proration, credits expiring, previous Tab charges, roaming charges, or long-distance charges. The best way to check why your bill may be higher...
Returning or exchanging your Koodo phone
Within 24 hours, we'll send you a Purolator email, which includes a QR code and a waybill. Present these to a Purolator location within...
Within 24 hours, we'll send you a Purolator email, which includes a QR code and a waybill. Present these to a Purolator location within 10 days before the waybill expires. No need to print - they can do it for you. If you’re not happy with the phone you purchased, you can return the...
The Tab Bonus
Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for...
Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for you to get the phone you really want on the terms that are right for you. The difference between the Tab and the Tab Bonus is that you pay a...
Tab & Tab Bonus Balance Adjustment
Learn about how you may be eligible for the adjustment, how it’s calculated, and how it will impact your bill. Am I eligible for the...
Learn about how you may be eligible for the adjustment, how it’s calculated, and how it will impact your bill. Am I eligible for the Tab & Tab Bonus Balance Adjustment? If you purchased a new phone with a Tab on or after November 28, 2022 and if you cancel or upgrade early and have...
Your Koodo bill after an upgrade
Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which...
Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which you might see on a bill you receive after purchasing a new phone or changing your rate plan. We’ve outlined particular charges on sample bills and offered explanations about why...