Paying your phone bill in Self Serve
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll...
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill.
Log in to your Self Serve account.
Select the...
Charges explained
Charges on your first bill:
If you're surprised by the amount on your first monthly bill, it might help to look at it this...
Charges on your first bill:
If you're surprised by the amount on your first monthly bill, it might help to look at it this way...
Your bill includes pro-rated or partial charges from your activation date to your billing date, plus the next full month in advance.
This means that you'll see a partial charge for...
Setting up pre-authorized payments
** To protect your privacy, this is an online-only transaction that must be done using Self Serve.
Signing up for pre-authorized payments (also referred to as...
** To protect your privacy, this is an online-only transaction that must be done using Self Serve.
Signing up for pre-authorized payments (also referred to as auto-pay) is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa Debit/MasterCard Debit card every month, which means you don't need to remember...
Viewing and downloading your bills
Viewing your current bill
Log in to your Self Serve account.
Select Self Serve at the top of the screen, and then select Billing from the drop-down...
Viewing your current bill
Log in to your Self Serve account.
Select Self Serve at the top of the screen, and then select Billing from the drop-down menu.
To view your most recent bill, select View PDF.
To download your bill, head back to Billing and select Download bill (PDF).
Viewing your previous bills
Log in to your Self...
Glossary of common Koodo terminology
Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience.
Term
Definition
...
Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience.
Term
Definition
Account number
This is your account number, which consists of 8 digits. You can locate it in Self Serve by logging in and clicking the “Self Serve” menu title at...
Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept:
1 - There are several ways you can pay your monthly bill online:
If you pay with a Canadian credit card,...
Spending limit program
The Spending Limit Program helps you manage your phone charges by setting a spending threshold on your account. Find out your spending limit by logging in to your...
The Spending Limit Program helps you manage your phone charges by setting a spending threshold on your account. Find out your spending limit by logging in to your Self Serve account.
Making payments to avoid service disruption
To make sure your service isn’t turned off, you'll need to stay below your spending limit and pay your bill right away. You...
Past due bill
Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative...
Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative impact to your credit score. If it’s easier for you, set up pre-authorized payments so that you can avoid the hassle of any collection activity on your account.
To view your...
Your Koodo bill after you cancel
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims...
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims to clarify what you’ll see on your bill after you cancel your Koodo account or Koodo number and why you might still receive more than one bill after cancelling.
What to...
Why does Koodo use E-Bills?
Why does Koodo use E-Bills?
It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We'll...
Why does Koodo use E-Bills?
It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We'll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store it for...