If you’re not happy with the phone you purchased, you can return the phone for an exchange or refund provided that you meet the following conditions: The phone is in like-new condition in the original packaging You show proof of purchase Accessories are excluded unless they’re defective Additionally, if your usage exceeds any one of the following limits,...

** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments (also referred to as auto-pay) is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa Debit/MasterCard Debit card every month, which means you don't need to remember...

We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and explanations for unanticipated charges on your bill, like proration, credits expiring, previous Tab charges, roaming charges, or long-distance charges. The best way to check why your bill may be higher...

Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select View PDF. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...

Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience. Term Definition Account number This is your account number, which consists of 8 digits. You can locate it in Self Serve by logging in and clicking the “Self Serve” menu title at...

When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept: 1 - There are several ways you can pay your monthly bill online: If you pay with a Canadian credit card,...

The Spending Limit Program helps you manage your phone charges by setting a spending threshold on your account. Find out your spending limit by logging in to your Self Serve account. Making payments to avoid service disruption To make sure your service isn’t turned off, you'll need to stay below your spending limit and pay your bill right away. You...

Your payment history with Koodo is reported to credit bureaus, so it’s important to pay your bill in full every month to avoid a negative impact to your credit score.  If it’s easier for you, set up pre-authorized payments so that you can avoid the hassle of any collection activity on your account. To view your...

It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims to clarify what you’ll see on your bill after you cancel your Koodo account or Koodo number and why you might still receive more than one bill after cancelling. What to...

Why does Koodo use E-Bills? It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We'll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store it for...