New to Koodo?
Whether it's moving your number over to Koodo (porting your number) or understanding your first bill, 's everything you need to know if you've just...
Whether it's moving your number over to Koodo (porting your number) or understanding your first bill, 's everything you need to know if you've just set up a new line with us. To get started with transferring your number to Koodo, please select the "How to transfer..." dropdown menu that applies to you, then follow...
Prepaid 101 - Adding a promo when activating your plan
Adding a promo to your plan during activation is easy! Just follow these steps: Go to to begin your activation. Follow the step-by-step process for...
Adding a promo to your plan during activation is easy! Just follow these steps: Go to to begin your activation. Follow the step-by-step process for activating online until you get to step 3, “Base Plan & Booster Add-ons”. From here, you can add a promo in the following ways: Auto-load Promo: All you need to...
Activating your prepaid phone
Here's what you need to activate your Prepaid phone: Your : Unless you bought one separately, you’ll find it in the packaging with your Koodo...
Here's what you need to activate your Prepaid phone: Your : Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s): You can choose from a number of base plans and Talk or Data Booster add-ons on our . Your payment method:...
360-day plan FAQs
How do 360-day plans work? On a 360-day plan, you’ll get your full 12 months’ worth of data on your activation date. The data will...
How do 360-day plans work? On a 360-day plan, you’ll get your full 12 months’ worth of data on your activation date. The data will not expire within the 12 months, and any unused data after 360 days will not be carried over. To help you keep track of your usage, we'll send you reminders...
VoLTE (voice over LTE) for Koodo Prepaid
VoLTE (Voice over LTE) is available for Koodo Prepaid customers. What is VoLTE? VoLTE is the next step in wireless calling and it comes with...
VoLTE (Voice over LTE) is available for Koodo Prepaid customers. What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over our faster Koodo LTE network instead of the HSPA network. With VoLTE...
Long distance, travel and roaming on Prepaid
Available countries: _A_ Australia Austria _B_ Bahamas Bangladesh Brazil _C_ Chile China Colombia _D_ Dominican Republic _E_ El Salvador Egypt _F_ Finland France _G_...
Available countries: _A_ Australia Austria _B_ Bahamas Bangladesh Brazil _C_ Chile China Colombia _D_ Dominican Republic _E_ El Salvador Egypt _F_ Finland France _G_ Germany Greece Guatemala _H_ Hong Kong _I_ India Iran Ireland Israel Italy _J_ Jamaica Japan _K_ Korea (South) _M_ Malaysia Mexico _N_ Netherlands New Zealand Nigeria _P_ Pakistan Philippines Poland...
Prepaid base plans
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a Prepaid base plan first. When it comes to Koodo Prepaid...
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a Prepaid base plan first. When it comes to Koodo Prepaid base plans, there are no pay-per-use charges. You'll have unlimited access to your included features for 30 days, and you get exactly what you paid for. No surprises. 3G Prepaid...
Prepaid 101 - Promos on suspended accounts
Recurring promos If you’re on a recurring promo and your account is suspended, you will only lose the promo if you reactivate on a new...
Recurring promos If you’re on a recurring promo and your account is suspended, you will only lose the promo if you reactivate on a new plan. For example, if you’re on a promo that provides 500 MB of bonus data for 5 months and you fall into suspend in month 2 and you decide to:...
Prepaid province-wide calling
Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of...
Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of the province they’re from. If you’re travelling to another province, you can make Province-wide calls while you’re there. You’ll still receive unlimited incoming calls. But you won’t be able to...
Moving your number to another TELUS provider
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over,...
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired. You’ll see the shifting without doing the lifting! Just...