Here's what you need to activate your Prepaid phone: 

1. Your [Koodo Prepaid SIM card](https://www.koodomobile.com/en/help/prepaid-sim-cards). Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone.

2. Your selected __base plan and Booster® add-on(s)__. You can choose from a number of base plans and Talk or Data Booster add-ons on our [Prepaid plans page](https://www.koodomobile.com/prepaid-plans "Prepaid plans page").

3. Your __payment method__. You can use a top-up voucher purchased at a Koodo store or retail partner across Canada, or use your credit or Visa Debit or MasterCard Debit card. If you’re paying with a top-up voucher, you’ll need to make sure it has enough funds to cover the total cost of your selected base plan and Booster add-on(s).

  __Note:__ Only a card registered to a Canadian address can be registered to your account. International cards aren't accepted.

4. __Automatic top-ups__. With automatic top-ups, leave it to us to top-up your account every 30 days with your registered credit or Visa Debit or MasterCard Debit card, just in time for your base plan renewal. Sign up today in [Self Serve](https://prepaidselfserve.koodomobile.com/).  

### Ready to go? 
Visit [activateprepaid.koodomobile.com](https://activateprepaid.koodomobile.com "activateprepaid.koodomobile.com") to activate your Koodo Prepaid service.

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1 - How can I start receiving calls on my new phone after upgrading? They’re still going to my old phone even after I’ve completed the setup.__

Please make sure that you’ve ported your number over to Koodo. This can be done with some help from a rep. To get started, please go to [Prepaid Koodo Assist](https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html) and schedule a callback.

__2 - Can I activate a new Prepaid phone with a SIM and keep the same number?__ 

Yes! You might have to go through the number porting or number transferring procedure, but if it’s the same SIM, the number should be kept the same.

__3 - Why is my phone still deactivated after I topped up my account?__

Sometimes it takes a few days to move your phone out of a deactivated state. Please also ensure that the amount you’ve topped up is enough to cover the base plan associated with your account. 

__4 - I followed the activation process, but my card is still inactive. Is there a delay between payment and activation?__

There can be a short delay, but in general the card should be activated right away. Please always confirm that you’ve received a confirmation “Welcome” email after activation. If you haven’t, please [contact us](https://www.koodomobile.com/en/help).

  </div>

Just got a new Prepaid phone with Koodo? Learn everything you need about Activating your Prepaid phone here!

Prepaid

Mobility

Activating

Moving your number to Koodo

Activating your phone

SIM cards and non-Koodo phones

eSIM and eSIM Vouchers

Activating your prepaid phone

Did you know that new and existing Koodo customers can activate a tablet plan with Koodo? It’s super easy to set up!

__Heads up!__ A tablet device __must__ be purchased along with the plan.

### __How does it work?__

1. To get started, visit a Koodo Store, authorized dealer, or retail location. Want to find a store near you? Check out our [Store Locator](https://www.koodomobile.com/find-nearest-store?INTCMP=KMNew_FooterLINK_Stores_Stores "store locator")

  - Existing Koodo customers can also add a tablet plan to their accounts online through the [Tablets page](https://www.koodomobile.com/tablets)
2. Choose a tablet device and get a SIM card
3. Insert the activated SIM into your tablet, and you’ll be good to go!

### Good to know
- A $50 connection fee applies when a tablet is purchased in store (this fee includes an already-activated tablet SIM card)
- Customers using iPads will need to manually configure their APN settings. For more information about how to do this, check out our [internet connectivity troubleshooting page](https://www.koodomobile.com/help/i-cant-connect-internet)

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1. Can new customers activate a tablet with Koodo?__

Yes; however, new tablet activations are currently not available through Self Serve. At this time, only existing Postpaid (monthly) Koodo customers are able to add a tablet to their account. New customers can activate a Koodo tablet plan on the Tab __in stores.__

__2. Can existing customers add multiple tablets to their account?__

Yes they can!

__3. Which plans are eligible for a tablet?__

New and existing customers can add a $15/4 GB plan to their tablet. A tablet plan can  be used only with a tablet device. If these conditions are not met, Koodo may terminate your tablet plan in accordance with the [Service Terms](https://www.koodomobile.com/service-terms).

__4. Will customers receive Shock-Free data notifications?__

Customers using SMS-enabled Android devices __will__ receive Shock-Free data SMS alerts (at 50%, 90% and 100% of their usage) and their data will be paused once the limit is reached. __Note:__ The new $15/4GB plan does __not__ include SMS. 

Customers using Apple or non-SMS-enabled devices __will not__ receive Shock-Free data SMS alerts, but their data will be paused once the limit is reached. 

For both Android and Apple users, if a customer has set up other alert methods (i.e. other phones or emails), they’ll still receive the alerts.

A person on the account with [authority](https://www.koodomobile.com/help/permissions "authority") will be able to unpause data by adding a one-time data top-up from their tablet or via [Self Serve](http://koodo.com/selfserve "Self Serve"). A customer without authority will need to contact another user on the account who has authority in order to unpause data via [Self Serve](http://koodo.com/selfserve "Self Serve").

__5. Are tablets eligible for the Refer-a-Friend program?__

No, tablets are not eligible for the Refer-a-Friend program.

__6. How can customers check their usage?__

Customers can check usage on [Self Serve ](http://koodo.com/selfserve "Self Serve").

__7. Can a Koodo tablet be used as a phone with a SIM number?__

No, the tablet plan does not come with voice or SMS capabilities.

__8. Is it possible to buy the tablet without a plan?__ 

No, you must get a tablet plan with your tablet device.

__9. How can I remove a tablet from my plan?__

Cancelling a tablet is basically cancelling a plan. To do this, please go to [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and schedule a callback, so a rep can help you with this.

  </div>


Do you want to find out how activate your tablet with Koodo Mobile? Get all the tips for Activating a Tablet here. 

Activating a tablet

Whether it's moving your number over to Koodo or understanding your first bill, [here](https://www.koodomobile.com/en/setup)'s everything you need to know if you've just set up a new line with us.

To see if your existing phone number is eligible to move to Koodo, check [here](https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal).

To get started with transferring your number to Koodo, please select the __"How to transfer..."__ dropdown menu that applies to you, then follow the steps:

<div class="collapsible">
  <h3> How to transfer your number if you're a Koodo Postpaid customer </h3>
</div>
<div class="content">

You’re a Postpaid customer if you get a monthly invoice for the Koodo service you use and for any overage charges incurred.

Once you’ve received your new phone or SIM card order, check out this quick video below for important tips and instructions, or read on:

<iframe width="560" height="315" src="https://www.youtube.com/embed/oKSzdBBfc_k" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

__Before you start__

1. __Don’t cancel your number__ with your previous provider just yet and __keep the SIM card__ that’s already there (or if you use an eSIM, keep your old eSIM activated. See detailed instructions in the “eSIM instructions” dropdown below). The number with your previous provider automatically cancels when the transfer has completed, which can take up to 2.5 hours.

2. Make sure you’ve registered for Koodo Self Serve. If you haven’t, [register](http://koodo.com/register) now.  

3. Have your previous provider’s service details at your fingertips:

  - We’ll need this info exactly as it appears on the bill:  the Account Number located on your bill with the previous service provider 

     __OR__

  - The IMEI number  of the previous  provider’s phone -  just dial __* #06#__ on the device to reveal this number. 

__Once you’ve received your order__ and have all of the above, login at  [koodo.com/changenumber](https://www.koodomobile.com/my-account/tab/select?redirect_url=/my-account/plans/phone-number&env=ra) and select ‘Transfer your number from another provider’ and follow these 5 easy steps: 

  __Step 1:__ Enter the number you’re transferring over

  __Step 2:__ Enter the required info in ‘Service details’: full name, account number __OR__ the IMEI number

  __Step 3:__ Review your stuff and hit submit

  __Step 4:__ Your previous provider will send you an SMS for you to approve the transfer.  Check ‘I understand’ to start the transfer.  Then reply __YES__ to the SMS on the phone that has your previous provider’s SIM (or eSIM), asking you to confirm the transfer. 

  __Step 5:__ Once you’ve replied YES, the transfer is now in progress and can take up to 2.5 hours to finish. You’re almost done!

__After you replied YES to the SMS__

- __If you’re bringing your own phone:__ you can now remove the previous provider’s SIM card and insert the new Koodo SIM card (or if you use an eSIM, deactivate the previous provider’s eSIM and activate the new Koodo eSIM). Once the transfer is done, verify the data settings here to ensure your data is working 

- __If you ordered a Koodo phone__, just insert the Koodo SIM card (or activate the new Koodo eSIM)

__You’ll know the transfer is done when__ you receive a welcome SMS from Koodo, asking you to restart the phone so that everything is in perfect working order. 

Should you run into problems along the way, we’re here to help: visit [Koodo.com/chat](https://www.koodomobile.com/en/help?autobots=rollout) and type #PortHelp to troubleshoot your issue. If we're unable to resolve it, we’ll set you up with a callback from a live rep.

  </div>

<div class="collapsible">
  <h3> eSIM Instructions </h3>
</div>
<div class="content">

__IMPORTANT:__ 

If you use an eSIM, you will need to ensure your old service provider’s eSIM is still activated on your device. You will receive a Security Verification text message from your old service provider on your old device. You must respond to that message to complete the number transfer. Therefore, do not delete your old eSIM.

Here’s how you can make sure the old service provider’s eSIM is still active so that you will receive the security verification text message:

__iOS:__

![New to Koodo - Image 1](//images.ctfassets.net/8cecwr1x4jkf/4EuOkjnNqDiLn9xyhyWKED/ea4834f1f7e055639c0ddff0e5b0f1d3/New_to_Koodo_-_Image_1.PNG?w=950)

![New to Koodo - Image 2](//images.ctfassets.net/8cecwr1x4jkf/6vgTMCsu2Y0XNjShpAMutI/71ec01231773e2cdce2a5d2e2e4e00f3/New_to_Koodo_-_Image_2.PNG?w=950)

<br><br>__Android:__

![Android EN 1](//images.ctfassets.net/8cecwr1x4jkf/6BboH0bSr0HJ7HEOm5sKZO/62c1f1712690ede1ff1e14d7dbb9c7dd/Android_EN_1.PNG?w=800)

![Android EN 2](//images.ctfassets.net/8cecwr1x4jkf/2Mpjh3tSnxyLnbK6KlpFhu/0d2e0c913fd54338707eafe59a5494a0/Android_EN_2.PNG?w=800)

  </div>

<div class="collapsible">
  <h3> How to transfer your number if you're a Koodo Prepaid customer </h3>
</div>
<div class="content">

You’re a Koodo Prepaid customer if you pay before using your service and do not have a contract.

To request a phone number transfer during a new Koodo Prepaid activation, follow the steps below.

__Before you begin:__

- Have your phone in hand and make sure your previous SIM card is still inserted (or if you use an eSIM, keep your previous provider’s eSIM activated).
- Keep your number active with your previous service provider until the transfer is complete.

__Step 1:__ Complete the first step (["Getting Started"](https://activateprepaid.koodomobile.com/)) of the activation flow (in Self Serve).

__Step 2:__ Follow specific instructions from where you’re transferring from <br><br>

__Transferring from TELUS Prepaid__

1. On the Choose phone number step, select a new phone number.
2. Complete your activation and place your new Koodo Prepaid SIM into your mobile phone (or if you use an eSIM, activate your new Koodo eSIM).<br><br>

__Transferring from Public Mobile__

To initiate a number transfer, you’ll need to request a callback from a rep. To schedule this call, please go to [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and type #PortHelp. <br><br>

__Transferring from other Prepaid Carriers__

1. On the Choose phone number step, select __Transfer an existing number from another provider.__

2. Submit all required details, including the number you want to transfer.

3. Before removing your previous SIM card (or deactivating your previous eSIM) from your phone, you must respond to the port confirmation SMS from your previous service provider within 90 mins.

  </div>

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1. How will I know if the port went through successfully? Will I be notified once the port has been completed?__

With your old SIM card still in your phone (or with your old eSIM still activated), you’ll receive an authorization SMS, asking you to authorize the transfer. Reply YES to confirm the number transfer to Koodo. Once you’ve replied YES, insert your Koodo SIM card (or activate your Koodo eSIM). When the transfer has been completed, you'll receive the following SMS from Koodo:

“Koodo Message: Welcome to Koodo. Your transfer request has been completed successfully. Please restart your phone now for the transfer to take effect. Thanks for being a Koodo customer. Free Koodo msg."

__2. How do I transfer my number from one Koodo account to another Koodo account?__

Sorry, we’re unable to transfer a Koodo number from one line to another pre-existing Koodo line, but don't fret! We have a solution - you can initiate a [TOWN](https://www.koodomobile.com/en/help/transfer-of-ownership-town) and transfer the line and number to another account. 

__3. Is there a fee to port a number?__

Great news! Porting a number to Koodo can be done through Self Serve - free of charge! 

__4. Can I transfer a cell phone number from another company to a new Koodo cell phone without having the old cell phone or SIM card in my possession (it’s lost, stolen, etc.)?__

Yes, it’s possible, but in order to complete your number transfer to Koodo, it would require you to contact your original service provider within 90 minutes of initiating the number transfer with us.

__5. Is it possible to transfer my residential line to a cell phone?__ 

Yes, it is possible and we’re more than happy to help! It’ll require you to schedule a callback using [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout).

__6. How do I transfer my home phone number with a different service provider to Koodo?__

The steps to transfer your [home phone](https://www.koodomobile.com/phones/wireless-home-phone) number are similar to those outlined under “Koodo Postpaid” above:

1.	From the __Self Serve__ drop-down menu, select __Mobile services__.
2.	Next to __Manage your phone number__, select __Manage__.
3.	Select __Transfer your phone number__, then enter the home number you want to bring to Koodo.

After Step 3, you’ll be prompted to request a callback from a rep in order to complete the number transfer. To schedule this call, please go to [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and type #PortHelp.

If you have a Koodo wireless home service, it's possible to transfer it to a Koodo mobile line. To get started, book a callback via [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout).

__7. When I move to a different province, can I keep my Koodo account and phone number?__

Yes, you can keep your account and phone number when moving to another province. Please keep in mind that you won’t have a local number anymore.

  </div>

<br><br>

__Related help pages:__

- [Moving from Prepaid to Postpaid (monthly) service](https://www.koodomobile.com/en/help/moving-prepaid-postpaid-monthly-service) 
- [The 101 on Koodo wireless home phone](https://www.koodomobile.com/en/help/101-koodo-wireless-home-phone)
- [SIM card 101](https://www.koodomobile.com/en/help/koodo-sim-support)

Got a number you want to move to Koodo? That's easy, find out all about moving your number to Koodo here. 

TransferNumberToKoodo_ToArticle_Static_Link_May2023

New to Koodo? 

Moving from prepaid to monthly postpaid is a great option if you want to expand the services available to you from Koodo. You’ll also have access to loads of great features from Koodo.

Before you move, please note that a credit check is required for all new monthly-billed activations. Check out our [credit check requirements](https://www.koodomobile.com/en/help/credit-check-requirements?search_api_views_article_search_fulltext=credit%20check).

Ready to move now? You can easily move over to a monthly postpaid plan through one of the following options:

## Online via Self Serve

Moving to postpaid online is easy. Simply follow these steps and we will also waive the $60 connection fee for you!

1. Start by picking a new [phone](https://www.koodomobile.com/en/phones?INTCMP=Help_KSS5756_PhoneLinkToKoodoPhones_Link_Dec2022), or if you’re bringing your own phone, shop our available [plans](https://www.koodomobile.com/en/rate-plans?INTCMP=Help_KSS5756_PlanLinkToKoodoPlans_Link_Dec2022). Add them to the cart when you’re ready!

2. When adding the phone or plan to your cart, if this is your first time getting a monthly postpaid plan with Koodo, select __“I’m new to Koodo: Let’s get started”__ so we can set you up for monthly billing.

3. If you received a promo code from us in either an email or SMS, you'll be able to redeem it after adding items to the cart. Check out our Help page [“redeeming your Koodo promo code”](https://www.koodomobile.com/en/help/redeeming-your-koodo-promo-code) to see how.

4. Follow the checkout process to complete your order. You’ll be prompted to enter your billing information and go through a credit check.

5. You’re all done! You just need to wait for your new phone and/or SIM to arrive! If you’d like to keep the same phone number, please do not port out your number until the new SIM arrives. Then, you can follow the steps in [Moving your number to Koodo](https://www.koodomobile.com/en/help/moving-your-number-koodo?intcmp=Help_KSS5756_MoveNumberToKoodoLinkToKoodoSameArticle_Link_Dec2022) to transfer your number to the new account.

## Ask an agent for help
If you need additional assistance, you can also migrate your services in store or over the phone. Simply visit a TELUS/Koodo location and an agent will be happy to assist you, or you can request a callback from us. To schedule the call, please go to [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout&intcmp=Help_KSS5756_KoodoAssistLinkToKoodoHelpLandingKAOpen_Link_Dec2022). 

Please note that an in-store or over the phone migration will be subject to a $50 connection fee.

## FAQ
We’ve answered some of the most common questions about moving your services from Prepaid to Postpaid.

### __1 - How can I find my Koodo Prepaid or Public Mobile account number?__
The easiest way to find your account number is by logging into your Koodo Prepaid or Public Mobile Self Serve. The account number can be found on the Profile tab under the Account Info section.

### __2 - What’s the difference between prepaid and monthly postpaid?__
With prepaid, you pay for the services you’re planning on using. If you use up what’s included in your plan, you’ll need to top up to keep using them.

With postpaid, you pay for the services you’ve already used. You can enjoy the service without worrying about topping up minutes or data. If you go over what's included in your plan, you'll be charged for the additional usage on your next bill. But don't worry! [Shock Free Data](https://www.koodomobile.com/en/help/shock-free-data?search_api_views_article_search_fulltext=shock%20free%20data) is available on all data plans, so you can always avoid unexpected charges.

### __3 - Why should I choose monthly postpaid?__
Switching to a Koodo monthly postpaid plan provides you with access to new phones for as low as $0 upfront with a Tab plan, a bigger data bucket at 4G speed, [Easy Roam](https://www.koodomobile.com/en/help/easy-roam?search_api_views_article_search_fulltext=easy%20roam), and more bundling offers. We also offer [Shock Free Data](https://www.koodomobile.com/en/help/shock-free-data?search_api_views_article_search_fulltext=shock%20free%20data) on all postpaid data plans.

### __4 - Can I keep my prepaid SIM card when moving to monthly postpaid?__
When you migrate to postpaid service online, a new SIM card will be required. In store or over the phone, you’ll be able to keep the same SIM card, but keep in mind that a $60 connection fee applies everywhere except to online purchases.

### __5 - Do I need to cancel my prepaid account when I migrate to postpaid?__
No, after you transfer your number, we’ll cancel your prepaid account for you. No action is required from you, and rest assured you won’t continue to be charged for automatic top-ups.

### __6 - Can I transfer my prepaid balance to the new monthly postpaid account?__
Yes, if you have a remaining balance on your Koodo prepaid account, we can transfer it to your new monthly postpaid account after your activation is complete. Visit a TELUS/Koodo store or schedule a callback through [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and one of our reps will be able to assist you.

### 7 - After moving to postpaid, what happens to existing boosters on the prepaid account?
Prepaid boosters can’t be carried over and you’ll lose all the existing boosters on your prepaid account; however, most of our monthly postpaid plans include 4G data speeds and unlimited Canada-wide talk and text. Additional features like long distance options and additional data are available to add on to your account.

__Related help pages:__
- [Credit check requirements](https://www.koodomobile.com/en/help/credit-check-requirements?search_api_views_article_search_fulltext=credit%20check)
- [Transferring your number to Koodo](https://www.koodomobile.com/en/help/moving-your-number-koodo)

Are you a Koodo Prepaid customer and want to move to Postpaid services? FInd out everything you need to know right here. 

Moving from Prepaid to Monthly Postpaid Service

Remember that all phones sold in Canada after December 2017 already come unlocked. 

If you’re travelling internationally, sign up for Easy Roam® to stay in touch. However, if you need your phone unlocked here, you will first need your IMEI code.

### How to find your IMEI

- Dial * #06#. If it works, your IMEI will pop up
- Or, check the SIM card tray or the original box for your IMEI number
- If you can remove the phone's battery, look under it for a white label with a number on it

__To unlock your phone online:__

## Please go to [Koodo Assist](https://www.koodomobile.com/en/help/?autobots=rollout&intent=unlock), then follow the instructions.<br><br> 

### __It's good to know...__

- Successful unlock code retrieval for non-iOS phones: We’ll show you the unlock code and send a confirmation email with the code in it.
- Successful iOS phone requests: We’ll submit the unlock request on your behalf and Apple will unlock your phone. You’ll need to insert another carrier’s SIM card or connect to iTunes to complete the unlock process. We’ll send you a confirmation email.
- Already unlocked: Your phone is unlocked and ready to go.
- In progress (iOS only): Please wait 5 to 10 minutes for Apple to process your unlock request.

### __Heads up! You can’t unlock a phone that’s:__

- Suspended as lost or stolen
- Blacklisted
- From a carrier other than Koodo or Telus

### __Just so you know__

- You can get your phone unlocked right away, if you’re buying a phone outright from us
- We don't unlock phones from other carriers, so make sure your phone is unlocked before bringing it to Koodo
- If you want to use your Koodo number in the U.S. or internationally and don't need a local number while travelling, [sign up for Easy Roam or use your phone abroad at pay-per-use rates.](https://www.koodomobile.com/easyroam "sign up for Easy Roam or use your phone abroad at pay-per-use rates")
- If you cancel your account before your Tab and/or Tab Bonus balance has reached $0, you’ll be charged any remaining balance (Tab and/or Tab Bonus) on your next bill (subject to any applicable adjustments).
- If you want to migrate your service to TELUS, [you can carry your Tab and Tab Bonus balances with you](https://www.koodomobile.com/en/help/carrying-your-tab-from-koodo-to-telus) and continue making monthly Tab payments with your TELUS plan. It's not necessary to unlock your phone to use it with TELUS service.

__Related help pages:__

- [SIM PIN](https://www.koodomobile.com/en/help/sim-pin?search_api_views_article_search_fulltext=puk)

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Need some information about unlocking your Koodo phone? Find out more here. 

Travel and roaming

Unlocking your phone

Moving out of the country? Does a friend or family member want to take ownership of your phone line? Is your child now old enough to take ownership of his or her phone line? 

Learn how to easily transfer the ownership of one or all of your phone lines to someone else. 

### What is a TOWN?

Transferring (a) phone number(s) to someone else is called a __Transfer of Ownership__, which changes the owner of the outgoing line. The monthly bill is also transferred and becomes the responsibility of the new owner. 

__Heads up!__ The transfer will go much smoother if a Koodo rep can speak to both the outgoing and incoming client on the same call in order to complete the transfer. If this is not possible for you to arrange, please provide our rep with the other party’s phone number.

If we’re unable to contact the incoming client, they’ll have 10 days from when you initiate the transfer to call in and have it completed by one of our reps. Please keep in mind that if we don’t hear from the incoming client, you’ll remain responsible for the line, including payments. (Once initiated, the rep won’t need your PIN in order to complete the TOWN).

### Eligibility:

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  <h3> Outgoing Client  </h3>
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1.  Before you can initiate a TOWN, the line for which you’re looking to transfer the ownership must have been active for 90 days. 
2. Your line must remain active up to the completion of the TOWN.
3. In order to initiate a TOWN your account must be in good standing. (Any outstanding balance must be paid).

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  <h3> Incoming Client  </h3>
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1. If you’re a current or former Koodo client, your account must be in good standing. (Any outstanding balance must be paid. Tab excluded.)

2. If you don’t already have a postpaid account with us, you’ll need to complete a credit check. (We’ll need 2 of the following pieces of identification in order to complete the transfer: a valid driver’s license, a Social Insurance number, a credit card number).                                           
*The incoming client must be of legal age in his or her province of residence.

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  <h3> Still have a Tab on your line?  </h3>
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Wondering if you’ll have to charge your Tab to your next bill before completing a TOWN? That’s up to you and the person you'll be transferring your line to!

You and the incoming client can decide to:

1. Charge your Tab to your next bill before transferring ownership of a line and its Tab 

OR

2. If the incoming client wants to continue making payments towards the Tab __and meets the credit criteria__ required to carry the Tab size, you’ll be able to transfer the line and the associated Tab to the incoming client client

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### Good to know:

- The incoming client can choose to either keep their existing phone number and plan or have them changed. Some exceptions might apply. 
- The transferred line’s voicemail will be reset, so please make sure to save any important information.
- Once the transfer has been approved, a one-time $50 (per subscriber) transfer of ownership fee will be billed to the newly-created account.

__Keep in mind,__ the outgoing client will be responsible for all usage and charges, including paying the bill, up until the transfer of responsibility is accepted and completed under the new subscriber's account.

### To initiate a TOWN...
A TOWN can only be done with the help of a rep. To schedule a callback, please go to [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and enter "Transfer of ownership."

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  <h3> FAQ </h3>
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__Can I transfer my plan and keep my phone number?__

When you complete a Transfer of Ownership, the entirety of your line - __including your phone number__, your Tab, and your plan - will be transferred to the incoming customer's account. The line being "TOWNed" will be removed from your account entirely, as long as your bill is up to date, and will pop into the account owned by the person to whom you've transferred your number. Don't worry if the incoming customer doesn't have a Koodo account already - we'll set them up with one. 

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Transfer of Ownership (TOWN)

![Koodo SIM cards fit standard, micro, and nano readers.](//images.ctfassets.net/8cecwr1x4jkf/xRdIYP7WcX505jL1DBGOZ/3b5ae260d4eb1c7b4af6eaaa26bda6d5/sim_card_animation_3.gif?w=300)

A SIM is a tiny card with a big job! It stores your data and phone number and carries a unique identification number that links you to a specific mobile phone company. (Your text messages are not stored on your SIM and will not be transferred from your old phone.)

Without a SIM card inside your phone, or if the SIM is not working correctly, your phone will not be able to make calls, send texts, or connect to your mobile network. 

__Note:__ To protect your privacy, this is an online-only transaction that must be done using Self Serve.

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  <h3> New activations </h3>
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### New to Koodo?

The SIM card we’ve included with your online order has all 3 card sizes (Standard, Micro, and Nano) in 1 convenient package. Simply push out the SIM card size that fits your phone, insert it into your phone, and start using your Koodo services.

If you ever plan on transferring your number from another provider to Koodo, you can check out our [help page](https://www.koodomobile.com/en/help/moving-your-number-koodo?search_api_views_article_search_fulltext=porting) to find out how.

### Not getting any network service?

If you can’t send or receive calls or text messages, check out our [tips](https://www.koodomobile.com/en/help/im-not-getting-any-network-service).

### Getting a SIM card error message?

First double-check that your SIM card is correctly inserted; if it is but is still not working, you might need to visit your nearest [Koodo store](https://www.koodomobile.com/find-nearest-store#.) or reach out at [Koodo.com/chat](https://www.koodomobile.com/en/help?autobots=rollout) for help.

### Activating your Prepaid SIM card?

If you have a Prepaid SIM you wish to activate, you’ll need to go to our Prepaid site to see how. [Activate here](https://activateprepaid.koodomobile.com/).

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  <h3> SIM card replacement 101 & Upgrades </h3>
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### Need a replacement SIM card?

If you lost or damaged your old SIM card or need a SIM card of a different size, you can grab one at [your nearest Koodo store](https://www.koodomobile.com/find-nearest-store?INTCMP=KMNew_FooterLINK_Stores_Stores)! Once you’ve got your new SIM card, you’ll need to officially change your SIM card in Self Serve - just follow the numbered instructions in the __‘Updating your SIM card in Self Serve’__ section below!

### Got a new Koodo SIM card with your upgrade? Not sure if you need to replace your old one?

All phones upgraded online come with a SIM card to be used as a spare in case you lose the one you’ve got or it becomes damaged - if this does ever happen, you’ll need to register and change the SIM card in Self Serve before you can use it. 

### Your old SIM fits in your new phone? 

Great! All you have to do is pop your old SIM card into your new phone - your phone number and your plan will both be active on your new phone. (Your text messages are stored on your phone, not on your SIM card, and will not be automatically transferred from your old phone to your new phone. If you’d like to keep them, make sure you’ve backed them up somewhere.)

### Your old SIM card doesn’t fit into your new phone’s SIM card slot? 

No problem! You’ll need to replace your old SIM with one of the three SIM card sizes we’ve included with your order.

Once you’ve determined which size will fit your new phone, simply push out the large white card (Standard), the medium multi-colored card (Micro), or the small white card (Nano) and log into your Self Serve account to update your old SIM card with the new one we sent you. __Before you start this, don’t remove the SIM card that’s already in your old phone, and make sure the phone is on, because we’ll be sending a verification code to your old phone with the old SIM card.__<br><br>

### Updating your SIM card in Self Serve 

__Note:__ To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve.

1. Log in to your [Self Serve](https://www.koodomobile.com/my-account/overview) account.
2. On the Overview page, click __Self Serve__ and select __Mobile services__ from the drop-down menu.
3. Select __Change your SIM card__.
4. Enter your new SIM number in the text box and click __Continue__.
5. A 5-digit verification code will be sent to your current phone. In case your SIM is lost/damaged, the verification code will be sent to another line or to an email address on your account.
6. Once you’ve entered the verification code, you can now insert your new SIM card into your phone. Turn the phone off and back on again. __Heads up!__ It may take up to 15 minutes for your SIM to be activated. 

### Not getting any network service?

If you can’t send or receive calls or text messages, check out our [tips](https://www.koodomobile.com/en/help/im-not-getting-any-network-service).

### Getting a SIM card error message?

First double-check that your SIM card is correctly inserted; if it is but is still not working, you might need to visit your nearest [Koodo store](https://www.koodomobile.com/find-nearest-store#.) or reach out at [Koodo.com/chat](https://www.koodomobile.com/en/help?autobots=rollout) for help.

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__Related help pages:__
- [eSIM and eSIM Vouchers](https://www.koodomobile.com/en/help/esim-and-esim-vouchers)

Need some information about Koodo SIM cards? Find out everything you need to know here. 

Got a Q? We have the A.

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