Moving your number to another TELUS provider
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over,...
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired. You’ll see the shifting without doing the lifting! Just...
Koodo Prepaid Mobile Trials
Ready to kick off your Koodo Prepaid SIM trial? We've got you covered with some easy steps to get you started. What do I need...
Ready to kick off your Koodo Prepaid SIM trial? We've got you covered with some easy steps to get you started. What do I need to do to start my trial? Insert the Koodo Prepaid SIM into your phone once you’ve landed in Canada. Your exclusive rate plan will be activated as soon as your...
Prepaid boosters
What is a Booster? Whenever you need U.S. Roaming, extra data, or long distance minutes, you can buy a by logging in to . Here’s...
What is a Booster? Whenever you need U.S. Roaming, extra data, or long distance minutes, you can buy a by logging in to . Here’s how: Log in to Select the Plan & Booster Add-ons tab, then go to Purchase Booster Add-ons. From the dropdown menu, select the add-ons you want When you're ready to...
Prepaid SIM cards
Getting a Prepaid SIM card/eSIM To start using a prepaid plan, you'll need a Koodo Prepaid SIM Card/eSIM For a SIM card: Order today through...
Getting a Prepaid SIM card/eSIM To start using a prepaid plan, you'll need a Koodo Prepaid SIM Card/eSIM For a SIM card: Order today through TELUS.com, or get one at your nearest store. For an eSIM: Purchase one instantly here, or get an eSIM voucher at your nearest store. Activating a Prepaid SIM/eSIM To activate...
Topping up your prepaid account
How to top up or make a payment to your account You can top up your account by logging in to your account or dialling...
How to top up or make a payment to your account You can top up your account by logging in to your account or dialling *611 from your Koodo Prepaid phone. Choose from three top-up options: 1. Credit or Debit card: You can easily pay your bill by registering a credit or Visa Debit card...
Prepaid plans
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a Prepaid base plan first. When it comes to Koodo Prepaid...
To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a Prepaid base plan first. When it comes to Koodo Prepaid base plans, there are no pay-per-use charges. You'll have unlimited access to your included features for 30 days, and you get exactly what you paid for. No surprises. 4G Prepaid...
Long distance, travel and roaming on Prepaid
Important: United States carriers will have turned down their 2G and 3G/HSPA networks. As a result, customers will require a LTE or VoLTE capable device...
Important: United States carriers will have turned down their 2G and 3G/HSPA networks. As a result, customers will require a LTE or VoLTE capable device to use U.S. roaming add-ons or they will not receive service (including 9-1-1 calls) while traveling in the U.S. Impacted customers will also not be able to access services such...
New to Koodo?
Whether it's moving your number over to Koodo (porting your number) or understanding your first bill, 's everything you need to know if you've just...
Whether it's moving your number over to Koodo (porting your number) or understanding your first bill, 's everything you need to know if you've just set up a new line with us. To get started with transferring your number to Koodo, please select the "How to transfer..." dropdown menu that applies to you, then follow...
VoLTE (voice over LTE) for Koodo Prepaid
VoLTE (Voice over LTE) is available for Koodo Prepaid customers. What is VoLTE? VoLTE is the next step in wireless calling and it comes with...
VoLTE (Voice over LTE) is available for Koodo Prepaid customers. What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over our faster Koodo LTE network instead of the HSPA network. With VoLTE...
Lost or stolen Prepaid phone
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your...
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your account. Select the Profile tab. Select Report Lost / Stolen Phone in the Lost or Stolen Phone section. You can also to suspend your service. Just so you know, charges...