During the time Canada Post outlets remain closed, please hold on to any returns for mobile, security, TV, or internet products. Once they reopen, you can use the return waybill you were given and follow the returns process provided. There will be no penalty for late returns. If you’re not happy with the phone you purchased,...

We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and explanations for unanticipated charges on your bill, like proration, credits expiring, previous Tab charges, roaming charges, or long-distance charges. The best way to check why your bill may be higher...

Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for you to get the phone you really want on the terms that are right for you. The difference between the Tab and the Tab Bonus is that you pay a Tab...

The Tab makes it easy for you to get the phone you really want on the terms that are right for you. It’s basically the easy and affordable way to get a new phone with Koodo. Once your Tab balance reaches zero, your monthly bill actually goes down – you’ll only need to pay your monthly...

Learn about how you may be eligible for the adjustment, how it’s calculated, and how it will impact your bill. Am I eligible for the Tab & Tab Bonus Balance Adjustment? If you purchased a new phone with a Tab on or after November 28, 2022 and if you cancel or upgrade early and have to pay...

Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which you might see on a bill you receive after purchasing a new phone or changing your rate plan. We’ve outlined particular charges on sample bills and offered explanations about why...

In your current bill, when you get a one-time bill credit or a credit that recurs on a temporary basis, it includes the applicable taxes charged in your province. This means it’s displayed on your bill as the “including tax” value. In your future bill, tax-included credits applied on and after February 27, 2020, will be...

With the auto-pay discount, you can save up to $10 per month for each subscriber on an eligible in-market rate plan. Just set up an eligible pre-authorized payment method on your account to get the discount. Why don’t I see my $5 auto-pay discount anymore? If you activated or did a renewal or rate plan...

There are a number of easy ways to pay your Koodo bill from paying directly through your bank, to paying through Self Serve, to setting up pre-authorized payments (also referred to as auto-pay). Pay via Self Serve You can easily pay your bill through your chequing account, with your Visa Debit/MasterCard Debit card, or credit...

Understand how your bill works and what you can expect to see on it. This page aims to clarify some of the charges you might see on a bill after purchasing a new phone or changing your rate plan or add-ons. We’ve outlined particular charges on sample bills and offered explanations about why and when...